BA 15 Chapter 10

Chapter Ten Building Stronger Relationships with Positive Energy

Chapter Preview: Building Stronger Relationships with Positive Energy ,[object Object],[object Object],[object Object],[object Object],[object Object]

Energy Defined ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Energy Force in Our Lives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Actions and Events that Create Positive Energy ,[object Object],[object Object],[object Object],[object Object],[object Object]

Our Need for Positive Reinforcement ,[object Object],[object Object],[object Object]

Support from Maslow ,[object Object],[object Object],[object Object]

Support from Skinner ,[object Object],[object Object],[object Object]

Support from Berne ,[object Object],[object Object],[object Object],[object Object]

Total Person Insight ,[object Object],[object Object],[object Object]

Positive Reinforcement — Creating Positive Energy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Figure 10.2 - Dipper and Bucket Theory

Positive Reinforcement Defined ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Power of Praise ,[object Object],[object Object],[object Object],[object Object],[object Object]

Courtesy Can be Contagious ,[object Object],[object Object],[object Object],[object Object]

Figure 10.3 - Congratulatory Letter Reinforcing Desirable Behavior

Active Listening ,[object Object],[object Object],[object Object],[object Object]

Pride as a Source of Positive Energy ,[object Object],[object Object],[object Object]

Barriers to Positive Reinforcement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Preoccupation with Self ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Misconceptions About Positive Reinforcement ,[object Object],[object Object],[object Object]

The “Too Busy” Syndrome ,[object Object],[object Object],[object Object]

Failure to Identify Commendable Actions ,[object Object],[object Object],[object Object]

Not Knowing What to Say or Do ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Activities ,[object Object],[object Object],[object Object],[object Object],[object Object]

Rewarding Individual and Team Performance ,[object Object],[object Object],[object Object],[object Object]

Figure 10.4 - Shared Responsibility for Positive Reinforcement

Incentive Programs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Incentive Programs ,[object Object],[object Object],[object Object],[object Object],[object Object]

Criticisms of Incentive Programs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Overcoming Criticisms of Incentive Programs ,[object Object],[object Object],[object Object],[object Object]

Re-examining Our Ideas About Productivity ,[object Object],[object Object],[object Object],[object Object]

The Critical Importance of Environment ,[object Object],[object Object],[object Object]

Chapter Review ,[object Object],[object Object],[object Object]

Chapter Review ,[object Object],[object Object],[object Object],[object Object]

Chapter Review ,[object Object],[object Object],[object Object],[object Object],[object Object]

Chapter Review ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

BA 15 Chapter 10

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BA 15 Chapter 10