27. How relationship value is created It was in the content and relationships that had been created by people who used these online facilities. Millions of people had created content and shared it among social communities both large and small. The 'assets' were created by the users.
28. The Relationship Cloud One might call such communities a 'Relationship Cloud' and they have value in themselves.
30. What is the big driver that makes people want this stuff There is a deep need that drives people to use social media. This contribution to the 'For Immediate Release' Podcast explains The FIR contribution