1. © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu

2. The Historical Role Model of Accountability

3. © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu

5. © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.mit.edu Basics Of Quality A known designated person is accountable for the quality of each action, task, evolution and project. FOUR LEVELS OF DEFENSE OF QUALITY FOUR ELEMENTS OF QUALITY MANAGEMENT EXPECTATIONS FOR CORRECTIVE ACTION TWO HUNDRED PERCENT ACCOUNTABILITY AT EVERY INTERFACE 1 st Individuals and Work Groups 2 nd Supervision and Management Define the right job. Meet all valid requirements. Do it right the first time. Serve the needs of the customer. People are expected to find their own quality problems. Quality problems get immediate permanent corrective action or prompt interim compensatory measures. Causal factors and generic implications are determined and corrected. Effectiveness of corrective action is monitored. Self-assessment deficiencies are treated as problems in their own right. Every user is 100% accountable for the quality of the products and services accepted. Every provider is 100% accountable for the quality of the products and services provided. 3 rd Independent Assessment 4 th External Assessment PLAN DO MONITOR ADJUST

7. © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu

8. © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu

9. © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu

10. © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu

11. © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu

12. © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu

13. © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu

14. © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu

15. © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu

16. © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu

17. © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu

18. © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu