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Being a Consumer First, A
Patient Second (Part 1)

Dr. Catrise Austin
Being a Consumer First, A Patient
Second (Part 1)

§  One of the things that happens when patients sit in my chair is that they

tend to feel overwhelmed, intimidated – or both. But this limits the
dentist-patient relationship because then we’re not working on equal
footing. Sometimes, for instance, patients tell me what they think I want
to hear when, actually, the truth is a much better instrument to help me
form a diagnoses for what they really need.

§  I suppose it’s natural to feel this way. For so long, growing up, we were

taught to “listen to the doctor” and “don’t interfere.” Now, of course,
modern physician-patient relationships are built on mutual trust and the
free exchange of information. It’s the doctor who wants to listen to you
and, if you don’t “interfere,” how will you ever get the quality care you
really deserve?
Being a Consumer First, A Patient
Second (Part 1)

§ 

The best way to cast off those old-fashioned stereotypes concerning the physicianpatient relationship is to think of yourself not as a patient, but as a customer. After all,
you’re paying for a product or procedure, so it only makes sense that you should act
the same way in the dentist’s office as you do when you walk into a store.

§ 

You wouldn’t walk into Best Buy and choose the first big-screen TV you see on the
sales floor, would you? Of course not, so why would you take what your dental
provider says at face value, either?

§ 

Just as there are many different styles and makes of big-screen televisions – flat panel
versus widescreen, digital versus beta, etc. – the path to an A-List Smile is filled with
many different options, varieties, comfort levels and criteria. When you think of your
dentist as a retailer and yourself as a customer, you will feel much better about making
just the right selection for yourself.
Being a Consumer First, A Patient
Second (Part 1)

§  Here are some quick ways to do just that:
§  Ask questions: Don’t be uncomfortable asking for more information if you didn’t
quite comprehend what your dentist was saying the first time around. If you don’t
understand something – a dental term, a price quote, a recovery time or even the
name of the procedure itself – ask, and ask again, until you do. A good dental
provider will always encourage questions from a patient-customer, not discourage
them.
§  Verify approval: You should know what – and where – your dentist is approved to
practice. Most states have a dental board and website where you can check the
status of a dentist’s license, whether it’s current or suspended. Some sites offer
information about malpractice suits as well.
§  Note education and affiliations: Legitimate questions for you to ask your dentist
include what dental school they attended, if they’re certified and if they’re taking
continuing education classes. Associations for dentists and cosmetic professionals
include the American Academy of Cosmetic Dentistry, the Academy of General
Dentistry and the American Dental Association.
Call Today for a Consultation!
Dr. Catrise Austin
119 W. 57th Street, Suite 512
New York, New York 10019
Phone (212) 262-6054
Website: http://NYCCGD.com
As a New York Cosmetic Dentist (10019), we offer a variety of dental
services including but not limited to:
Cosmetic Dentistry :: Dental Crowns :: Dental Health :: Dental Implants :: Family
Dentistry :: General Dentistry :: Porcelain Veneers :: Composite Veneers :: Restorative
Dentistry :: Braces :: Smile Makeover :: Teeth Whitening :: Sedation Dentistry.
As a New York Cosmetic Dentist (10019), we serve the following areas:
We serve patients all over the world as well as those in the following areas:
Manhattan, NY :: Harlem, NY :: MidTown, NY :: New York, NY :: Time Square ::
Upper West Side :: Upper East Side.

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Being a consumer first a patient second part 1 (new york cosmetic dentist 10019)

  • 1. Being a Consumer First, A Patient Second (Part 1) Dr. Catrise Austin
  • 2. Being a Consumer First, A Patient Second (Part 1) §  One of the things that happens when patients sit in my chair is that they tend to feel overwhelmed, intimidated – or both. But this limits the dentist-patient relationship because then we’re not working on equal footing. Sometimes, for instance, patients tell me what they think I want to hear when, actually, the truth is a much better instrument to help me form a diagnoses for what they really need. §  I suppose it’s natural to feel this way. For so long, growing up, we were taught to “listen to the doctor” and “don’t interfere.” Now, of course, modern physician-patient relationships are built on mutual trust and the free exchange of information. It’s the doctor who wants to listen to you and, if you don’t “interfere,” how will you ever get the quality care you really deserve?
  • 3. Being a Consumer First, A Patient Second (Part 1) §  The best way to cast off those old-fashioned stereotypes concerning the physicianpatient relationship is to think of yourself not as a patient, but as a customer. After all, you’re paying for a product or procedure, so it only makes sense that you should act the same way in the dentist’s office as you do when you walk into a store. §  You wouldn’t walk into Best Buy and choose the first big-screen TV you see on the sales floor, would you? Of course not, so why would you take what your dental provider says at face value, either? §  Just as there are many different styles and makes of big-screen televisions – flat panel versus widescreen, digital versus beta, etc. – the path to an A-List Smile is filled with many different options, varieties, comfort levels and criteria. When you think of your dentist as a retailer and yourself as a customer, you will feel much better about making just the right selection for yourself.
  • 4. Being a Consumer First, A Patient Second (Part 1) §  Here are some quick ways to do just that: §  Ask questions: Don’t be uncomfortable asking for more information if you didn’t quite comprehend what your dentist was saying the first time around. If you don’t understand something – a dental term, a price quote, a recovery time or even the name of the procedure itself – ask, and ask again, until you do. A good dental provider will always encourage questions from a patient-customer, not discourage them. §  Verify approval: You should know what – and where – your dentist is approved to practice. Most states have a dental board and website where you can check the status of a dentist’s license, whether it’s current or suspended. Some sites offer information about malpractice suits as well. §  Note education and affiliations: Legitimate questions for you to ask your dentist include what dental school they attended, if they’re certified and if they’re taking continuing education classes. Associations for dentists and cosmetic professionals include the American Academy of Cosmetic Dentistry, the Academy of General Dentistry and the American Dental Association.
  • 5. Call Today for a Consultation! Dr. Catrise Austin 119 W. 57th Street, Suite 512 New York, New York 10019 Phone (212) 262-6054 Website: http://NYCCGD.com As a New York Cosmetic Dentist (10019), we offer a variety of dental services including but not limited to: Cosmetic Dentistry :: Dental Crowns :: Dental Health :: Dental Implants :: Family Dentistry :: General Dentistry :: Porcelain Veneers :: Composite Veneers :: Restorative Dentistry :: Braces :: Smile Makeover :: Teeth Whitening :: Sedation Dentistry. As a New York Cosmetic Dentist (10019), we serve the following areas: We serve patients all over the world as well as those in the following areas: Manhattan, NY :: Harlem, NY :: MidTown, NY :: New York, NY :: Time Square :: Upper West Side :: Upper East Side.