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Getting the Most Hits: Search Engine Marketing Best Practices Julie Gibbs, salesforce.com Adam Lewis, Google Kraig Swensrud, salesforce.com David Bergstrom, Yamaha Corporation of America Track: Marketing
Safe Harbor Statement ,[object Object],[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Adam Lewis Account Strategist Google [email_address]
 
Search: Fueling the Growth of Online Ads Source: Interactive Advertising Bureau, PricewaterhouseCoopers (September 2005); ComScore (December 2005 ) % Online Advertising Revenue Search Banners Classifieds Sponsorships Rich Media Other 40% 20% 18% 5% 8% 3% 0% 20% 40% 60% 80% 100% Type of Online Media Referrals/Lead Generation 6% ,[object Object],[object Object],In the U.S. Alone:
Target Customers When They Search high speed internet Paid Search Advertising Your message reaches customers at the moment they demonstrate interest in what you sell Organic Search Results Results generated algorithmically – unpaid SEO SEM
Campaign Strategy Objectives Metrics ,[object Object],[object Object],[object Object],Build Awareness ,[object Object],[object Object],[object Object],Generate Leads
Map Keywords to the Buy Cycle piano player piano musical instruments grand piano disklavier yamaha disclavier piano DC3M4PRO yamaha dealer san francisco digital recording piano elton john piano compare piano prices electric piano reviews RESEARCH / ENGAGEMENT CONSIDERATION COMPARISON PURCHASE
Make Your Ad Specific and Relevant ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Online Advertising Get a Better ROI From Your Website. Start Gaining New Customers Today!  www.Google.com Good Google interested in online advertising? we have what you need www.google.com Bad Query = Online Advertising
Build the Bridge from Search to Sale Too much info for a landing page No obvious call to action, lead in or value proposition. No conversion activity Overwhelming options for the user.
Build the Bridge from Search to Sale Clear value proposition Concise product information Short, obvious conversion activity Product and customer images
Kraig Swensrud Salesforce for Google AdWords salesforce.com, inc. [email_address]
Google Owns 80% of Search Marketing ~80% ~15% >5% others… Source:  Salesforce.com estimates based on publicly available data
 
+  CRM
+  CRM
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The Gap Between Clicks and Customers
Buy Words Track to Close Place Your Ad Here Advertise with Google AdWords And Track Leads in Salesforce! www.your-company.com
Demonstration
David Bergstrom Corporate Planning Manager Yamaha Corporation of America [email_address]
Yamaha Corporation of America EMPLOYEES:  450 GEOGRAPHY:  North America PRODUCT(S) USED:  SFA, Salesforce for Google AdWords, AppExchange API, Salesforce Service & Support, Vertical Response, ClickTools # USERS:  250 (Oct 15 th ) The North American operating unit of Yamaha Corporation is the leading supplier of musical instruments in the US.  Products include pianos and electronic keyboards, woodwind and brass instruments, guitars and drums.
Getting Started ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Week 1 Week 2 Week 3 Revised campaigns Added keywords Changed landing page Updated text ads UP and RUNNING OPTIMIZATION #1 Update landing page More optimization! OPTIMIZATION #2
 
 
Week 1 Optimization ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Week 1 Optimization – Ad Text & Keywords ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Week 1 Optimization – Landing Page
Moving Forward & Next Steps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QUESTION & ANSWER SESSION Google salesforce.com Yamaha Adam Lewis Account Strategist David Bergstrom Corporate Planning Manager Interactive Marketing Julie Gibbs Kraig Swensrud Salesforce for Google AdWords
Appendix
Summary of Best Practices ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ServePath uses Salesforce for Google Adwords to drive Marketing Visibility & ROI Sales Sales Service & Support Marketing Customer Delight Sales Service & Support GOT Campaigner Campaign Members Google AdWords
Salesforce for Google AdWords Delivers Seamless integration with Google AdWords Sales Sales Service & Support Marketing Customer Delight Sales Service & Support Demo Inventory Vacation Requests Call Scripting Google AdWords
SEO Summary of Best Practices ,[object Object],[object Object],[object Object]
Thank You!

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Getting the Most Hits: Search Engine Marketing Best Practices

  • 1. Getting the Most Hits: Search Engine Marketing Best Practices Julie Gibbs, salesforce.com Adam Lewis, Google Kraig Swensrud, salesforce.com David Bergstrom, Yamaha Corporation of America Track: Marketing
  • 2.
  • 3.
  • 4. Adam Lewis Account Strategist Google [email_address]
  • 5.  
  • 6.
  • 7. Target Customers When They Search high speed internet Paid Search Advertising Your message reaches customers at the moment they demonstrate interest in what you sell Organic Search Results Results generated algorithmically – unpaid SEO SEM
  • 8.
  • 9. Map Keywords to the Buy Cycle piano player piano musical instruments grand piano disklavier yamaha disclavier piano DC3M4PRO yamaha dealer san francisco digital recording piano elton john piano compare piano prices electric piano reviews RESEARCH / ENGAGEMENT CONSIDERATION COMPARISON PURCHASE
  • 10.
  • 11. Build the Bridge from Search to Sale Too much info for a landing page No obvious call to action, lead in or value proposition. No conversion activity Overwhelming options for the user.
  • 12. Build the Bridge from Search to Sale Clear value proposition Concise product information Short, obvious conversion activity Product and customer images
  • 13. Kraig Swensrud Salesforce for Google AdWords salesforce.com, inc. [email_address]
  • 14. Google Owns 80% of Search Marketing ~80% ~15% >5% others… Source: Salesforce.com estimates based on publicly available data
  • 15.  
  • 16. + CRM
  • 17. + CRM
  • 18.
  • 19. Buy Words Track to Close Place Your Ad Here Advertise with Google AdWords And Track Leads in Salesforce! www.your-company.com
  • 21. David Bergstrom Corporate Planning Manager Yamaha Corporation of America [email_address]
  • 22. Yamaha Corporation of America EMPLOYEES: 450 GEOGRAPHY: North America PRODUCT(S) USED: SFA, Salesforce for Google AdWords, AppExchange API, Salesforce Service & Support, Vertical Response, ClickTools # USERS: 250 (Oct 15 th ) The North American operating unit of Yamaha Corporation is the leading supplier of musical instruments in the US. Products include pianos and electronic keyboards, woodwind and brass instruments, guitars and drums.
  • 23.
  • 24.  
  • 25.  
  • 26.
  • 27.
  • 28. Week 1 Optimization – Landing Page
  • 29.
  • 30. QUESTION & ANSWER SESSION Google salesforce.com Yamaha Adam Lewis Account Strategist David Bergstrom Corporate Planning Manager Interactive Marketing Julie Gibbs Kraig Swensrud Salesforce for Google AdWords
  • 32.
  • 33. ServePath uses Salesforce for Google Adwords to drive Marketing Visibility & ROI Sales Sales Service & Support Marketing Customer Delight Sales Service & Support GOT Campaigner Campaign Members Google AdWords
  • 34. Salesforce for Google AdWords Delivers Seamless integration with Google AdWords Sales Sales Service & Support Marketing Customer Delight Sales Service & Support Demo Inventory Vacation Requests Call Scripting Google AdWords
  • 35.