This presentation gives an overview of Olha Bondarenko's PhD research (with the same title as this presentation). I'd like to share it with you.

1. Supporting document management in complex multitask environments Olha Bondarenko (TU Eindhoven) Ruud Janssen (Novay) Samu ël Driessen (Oc é Technologies)

7. Stage 1 how does paper support task management?

10. hot documents “ I am working on this now” warm documents “ I need to work on this soon” cold documents “ this is old stuff, I may still need it in the future” hot documents “ I have to finish this today” warm documents “ this is lying around from yesterday”

17. Stage 2 how does paper support task switching?

25. Stage 3 how does paper represent context and task state?

30. Findings at a glance location group arrangement page content purpose task context planning & overview color contrast structure of layout appearance of cover text presentation content presentation visibility of content shape of content size and dimensions volume grouping position in the group structure of the group edges relative location absolute location relation to other objects ownership & confidentiality interaction purpose information presentation keeping decision throw-away decision similarity and relations period of use resource demand action demand current usage frequency of access importance what does it mean for you what makes you think that what does it mean for you what makes you think that what does it mean for you what makes you think that

34. Requirements

35. Overview Task decomposition level Supported process Requirements Knowledge work Document and task management Support least effort principle: document and task management is a secondary task for an information worker Unstructured workflow Non deterministic task flow Support unstructured workflow with ad-hoc collections of associated documents: documents are representation of tasks Multitasking Frequent switching Support representing the current state of the task in the environment: tasks are most often switched without finishing up Task suspension / resumption Stable state creation Support encoding of semantic information about the task state into easily available and flexible visual cues

40. Summary and conclusion learning from paper to improve digital technology?