360esi Value

The 360esi Value
On-Demand Solutions for Enterprises

© 360 Enterprise Solutions Inc. 360 Enterprise Solutions

Content Overview
1. Company Profile
I. Our Vision of Connected Enterprise
2. On-demand ERP
I. 360esi Capability Overview
II. Why On-Demand?
III. Our Implementation Approach
IV. Enterprise Needs and 360esi’s Value
V. Integrated ERP, BI and CRM Solution
3. Mobile Solutions
I. 360esi vision for Mobile solutions
II. Our Skill set
III. Platform specific expertise
4. CRM Services
I. 360esi Suite of CRM Services
II. Across the spectrum offerings


Company Profile

360esi is a strategic consulting company, with
seasoned management team, to help clients
capitalize on the migration of the enterprise
applications from a product-centric to a
services-driven business model in
• On-Demand Software Applications (SaaS)
• CRM
• Mobility


Our vision of Connected Enterprise


360esi Capability Overview
360esi brings On-Demand, Web accessible, Cloud based Business Applications
configured for customer’s specific requirements.
 End-to-end Business Application solutions
providing capabilities with:
Competence

 Experts with vast business knowledge
in On0Demand and ERP Consulting, Scalable &
Robust Technology
System implementation and Process Architecture
Reengineering Platform
Skills
 Software development / Integration 360esi
skills and processes

 Extensive On-Demand and ERP business
application implementation and solution Systems & Process
Experience

experience Understanding
 Understanding of business processes in the
Manufacturing and Service industry.
 Deep expertise in mobilizing enterprise
applications for iPhone, BlackBerry,
Android and Windows mobile phones


Why On Demand?
WEB ACCESS COST
On demand.. everywhere Applications – a variable cost
No upfront hardware,
Save investment in Software License and
Network equipment, operations cost.
management and Predictable variable cost
ongoing maintenance based on subscription

UPGRADES User Owned
Automated upgrades Less dependence on IT Staff
Customers get the latest Once configured, the
features through seamless application is owned and
upgrades maintaining operated by users with
business continuity minimal training


Our Implementation Approach

Our goal is to deliver business value to our clients by aligning their processes
to the right tools within their budget. The graphic shows a typical
engagement with the key phases/steps of an integrated ERP life cycle in an
SaaS model.

On Demand Services
Requirement Analysis, Project Management,
Integration with other application, Training, On-going
support and Performance metrics for IT governance
using relevant SLAs and KPIs


Enterprise Needs and 360esi’s Value
As an Enterprise grows across
geographies and in the complexity of
operations in economic challenging
times, 360esi can partner to help to
enhance the application and maximize
utilization.

Our Three-Pronged Value Proposition

Our major premise is to convert The Upgrade Costs and Limited in-house Expertise vs.
your Fixed costs into Variable costs implementation complexities Professional & Top-notch
to enhance your profitability does not affect you. “Advisory Team”


Integrated ERP, BI and CRM
Our integrated platform provides an end-to-end solution in all areas required by
a typical manufacturing company. It is integrated within and can be interfaced
with other applications

Global –ready • Organizations • Accounting Standards
Enterprise Application • Multi-Currencies • Multi-Languages
with Support for: • Country specific Tax Laws


360esi Mobile Application Services
360esi mobilizes the enterprise by extending
core data, business processes, applications
and services to their workforce.

We work with our clients to mobilize their business
applications on the following platforms:
iPhone – Apple
Android – Google
Smart phones – Nokia, Motorola, …


360esi Mobile Application Skill set
• Services: Custom Solutions Development, Application
porting, Quality Assurance & Design
• Platforms: J2ME, Apple, Google, Microsoft Windows CE
• Technologies: GPS, GPRS, WAP, Bluetooth, SMS/MMS,
HTTP, XML, XHTML, Wi-Fi, etc.
• Operating Systems: Linux, Symbian OS, Palm, OS,
Microsoft Windows Mobile 2003/SE/5.0/6.0
• Languages: C++, C#, VB.NET, J2ME


360esi suite of CRM Services
360esi provides a full complement of call center
consulting services tailored to the needs of our
clients
 Budget Optimization
 Call Center Design
 Call Center Consolidation
 Outsourcing Analysis
 Performance Health check
 Strategic Planning
 Technology Design

360esi is a Vendor neutral CRM solution provider. We provide the best CRM
solutions based on client needs and preferences.


We deliver across the spectrum
Technology Design Call Center Design
• ACD Systems • Capacity planning
• Voice over IP • Site location and selection
• Interactive Voice Response • Floor space design
• Computer-Telephone Integration • Furniture selection
• Voice/Data Monitoring and • Technology design and
Recording Systems selection
• Workforce Management • Organizational structure
• Multi-site Networking • Hiring/training programs
• Digital recording systems • Compensation and incentive
• Desktop call center applications plans
• Call center/Internet integration • Project management

Strategic Planning Outsourcing Analysis
• CRM Strategy Development
• Requirements definition
• Customer Segmentation
• Specifications/RFP
• Customer Retention Programs
development
• Cross-sell/Up-sell program
• Vendor selection
development
• Contract negotiation
• Multi-channel integration
• Project management
• Key business metrics
• Quality review
development


THANK YOU

In case of any questions, please contact
Janet Thomson
janet@360esi.com


360esi Value

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