4. • Mistakes are common. They occurs daily.
• Mistakes are part of our every day lives.
We are all humans, we make mistakes
الخطأ نعمل وكلنا بشر كلنا
62. • “If we do it badly, the patients or family
members may never forgive us; if we do it
well, they may never forget us.”
• (Buckman, 1992)
The task of breaking bad news
64. • Information that negatively alters the
patient’s view of the future
•
• (Buckman, 1992)
What is bad news?
65. • Situations where there is a feeling either no
hope or the choices convey patient life
• Not welcomed
• Not comfortable
Bad news
66.
67. • “Nothing travels faster than the speed of light
with the possible exception of bad news,
which obeys its own special laws.”
•
Douglas Adams
Quote
68. Quote
The bad news is that only the bad people
reach the news because they are noisier.
Javier Bardem
https://www.brainyquote.com/quotes/quotes/j/javierbard458964.html
75. • Setting
• Perception
• Invitation
• Knowledge
• Emotions
• Strategy & Summary
SPIKES Model: The Six Steps
76. • Provide privacy
• Introduce self
• Determine who else should be present
• Ensure no interruptions
• Provide comfortable space
• Create welcoming environment
Setting the environment
77. • Prepare before speaking
• Ask about patient’s perception of what is
going on
Perception
78. • Ask questions to invite the patient into
conversation
• Ask how much information the patient wants to
hear
Invitation
79. • Deliver the message
• Use plain language
• Be mindful of body language
• Get to the point
• Give information in small chunks
• Pause
• Wait for reaction, Use “teach back”
Knowledge
80. • Be prepared for patient’s and family’s
emotional response
• Anticipate fear, anger, sadness, denial,
guilt
• Be mindful of your own response
• Comfort the patient
Emotions
81.
82.
83. • Assess patients readiness for planning
• • Negotiate next steps
• • Acknowledge and answer questions
• Summarize plan
• • Use “teach back” technique
• • Follow up.
Strategy and summery
84.
85.
86.
87.
88. • Medical term
• Probably
• May be
• Language barrier
• Mask face
• Patient own
language
• Clear words
• Body language
• Not clear • Clear
Ensure that