1. Environment Delivery Management
Services

2. Contents and Scope
Contents
• Environment Delivery Management team and Services
• A view of where Environment delivery fits from a Product life cycle perspective
• Environment Delivery Management team’s Structure and their levels of service
facing out to programmes/ projects and BAU work-streams
• Environment Delivery Management workflows and entry/exit Criteria
• Environment Delivery Management’s Key Stakeholders
Scope
In - Environment Delivery Services for:
• Provisioning of new environments
• Incident Lifecycle Management on new and existing environments.
Slide 2 © British Gas 06/22/12

3. Environments End to end Flow within
the life cycle

4. Key Functions and Services
Service Engagement - In this phase a set of tasks are performed for Requirements gathering, Gap
Analysis, Building an Environment requirements document and working comprehensibly with the
projects to understand the environment requirements.
Design & Delivery – This phase will be to work with the Project Team to validate the design and
source the Environments that need to be built or shared. This stage will also be used to get the
processes set in place for running the Environment and how they are going to be used, the number
of hours support that is required, build with the Infrastructure teams the Environments using the
requirements obtained in the Analysis phase, Smoke Test the Environments, make sure the
configuration of the Environment is carried as per agreed requirements.
Environment Management & Planning – This phase will consist of environment delivery
managers who will be the single point of contact for all deliverables of test environments and will
face off with PM’s and Test managers for delivery dashboards and planning.
Support and Incident Lifecycle Management - This phase will be to work with the Project to
support the test environments once delivered. This will include Incident Management, Problem
Management, daily reporting of availability, reporting on support status and Root causes.
Note: Refer to Service Catalogue in Appendix for the full list of service

5. Environment Delivery Team’s level of
involvement within Programmes/projects
Resource Accountabilities Responsibilities
Programme EDM Programme level Environment Delivery Engagement, Resource Planning, Milestone Planning, Stakeholder
Management
EDM Project Environment Deliveries Manage Delivery of Apps, Data, Batch, Users, end 2 end for individual
projects
Incident Managers Enviroment Incident Lifecycle Management Post Delivery Environments Support, Metrics Production, RCA and
Recovery Actions, Post Incident Review
0 1 2 3 4 5 6
Concept Shape Deliver Operate
Feasibility High level Detailed Build Test Implement Production
Problem
Study Design Design
Definition
Programme Programme EDM
Projects
Project 1 EDM1
Project 4 EDM4
Project 3 EDM3
Project 2 EDM2
Support Phase Incident Management Team

6. Environments Services Entry And Exit Criteria
Exit Point Documentation
• Env Booking in Moose
• Booking DB updated with
System Details
• Env Delivery Plan updated
• Env Delivery RAID logs
updated
• Env Handover document
Entry Point updated
• Project/ Programme Time Environment Deliverables
lines • Environment Delivery Plan
• Delivery Approach running through phases of
• Infrastructure Design • Role Ready state of Env
• Test Strategy and • Build Ready state of Env
Timelines • Config Ready state of Env
• Test Enviornment and
Requirements • Test Ready state of Env
• Master Test Plan Exit Point Deliverables
• Built and configured Application
Instance
• Fully connected E2E Env pipe
cleaned
• Build Deployed as per requirement
specification
• Installed and Configured Batch
• Deployment facility from Moose
enabled
• Daily Checks and Monitoring enabled
through TESA
• Incident Management Process
enabled to support the Env’s

7. Environment Delivery Management Key Stakeholders
and Responsibility
Key Stakeholder Prime Responsibility
Head of Environment Delivery Responsible for the Test Environment Delivery Services across British Gas business.
Business Team Responsible for defining the project requirements and accepting the end delivery
Responsible for coordinating various activities between different project streams such as development team,
QA team and business team and acts as a liaison between the business teams and various technical delivery
Project Management
teams.
Responsible for managing project costs and budget.
Responsible for project stakeholder management, continuous guidance and reviews of key deliverables in
Subject Matter Experts
their area.
Responsible for defect resolution by coordinating the work between the development team and the testing
Defect Management Team team.
Responsible for causal analysis of defects identified in UAT and Post Implementation
Responsible for overall Test Strategy and Test Plan across multiple projects within a Business Unit. Will be
Programme Test manager
responsible to managing Test Budgets across multiple projects.
Engage Projects and Programmes act a central point of contact for escalations, engage communication,
Environment Management Lead initialize Environment teams, act as a Senior Escalation point, carry out estimation and cost analysis for the
projects.
Engagement, Resource Planning, Milestone Planning, Stakeholder Management
Programme EDM
Engage with required parties – such as support groups, vendors – to facilitate resolutions. Escalate to senior IT
Environment Delivery Manager & Business management where required, carry out dashboard reporting, daily status meetings, resource
Environments and components for projects, act a point of escalation when there is an escalation
Engage with different component teams and 3rd party support groups to facilitate resolutions for environment
Environment Support Manager related incidents. Will be responsible for doing the Level 1 TRIAGE on incidents before it is passed onto other
Resolver Groups.

8. RACI Matrix-Infrastructure / Hardware
To be Reviewed in line with new provisioning + IM / PM Processes
Deliverable External
Environment Technical Implementati TESA
Project Solution Test Supplier Infra
Delivery Componen on (Sanity
Manager Architect Manager (eg TSL, Architect
Manager t Teams Manager Check)
HP)
Solution Design I I R/A/C I I I
Infrastructure I I/C I I I I I R/A/C
Design
RFW I C C C I R/A R C
SOW - Detailed I I I I I A R I
Proposal
SOW C/I R/A I C I I C
sign-off
Overall Project R/A C I C C C C C C
Plan
Infrastructure I I C C/I A/C R
Delivery Plan
Infrastructure I R/A C I I C
sign-off
R= Responsible for Delivery
A= Accountable for the deliverable
C=Contributes or may contribute for the deliverable
I=Receives a copy of the deliverables for Information purposes only

9. RACI Matrix-Application
To be Reviewed in line with new provisioning + IM / PM Processes
Deliverable Project Environment Technical TESA (Pipe Test Lead Build Dev Lead
Manager Delivery Manager Component Clean) Management
Teams
Requirements R C C C A/C I C
Master Test Plan I I I I R/A I C
Environment I R/A C C I C C
Delivery Plan
Environment I R/A C C C I C
sign-off
R= Responsible for Delivery
A= Accountable for the deliverable
C=Contributes or may contribute for the deliverable
I=Receives a copy of the deliverables for Information purposes
only

10. Appendix
Service Catalogue
Microsoft Word
Document