Broadview Networks Corporate Information & Product Offerings

1. Beyond Service. Beyond Software. Beyond Solutions.

2. BY THE NUMBERS
• Founded in 1996
• Service available nationwide
• Over $400 million in annual revenue
• 50th largest privately held company in NY*
OUR VIEW
• 100% focused on providing a complete solution
• 100% focus on business customers
Headquarters
RYE BROOK, NY FPO
Network Operations Center
KING OF PRUSSIA, PA
OUR INVESTMENT
• Advanced converged network
• Traditional and next-gen services
• Award-winning services and support
• Patented systems and platforms
• Billing excellence
Approximated values as of 9/30/2010
*As published by Crain’s New York Business on 11/22/2010
Who We Are

3. THE TOTAL SOLUTION
Cloud Services Available Nationwide
COVERING EVERY STATE AND EVERY MAJOR CITY COAST TO COAST.
Andover, MA
Newark, NJ
Towson, MD
Vienna, VA
ADVANCED CONVERGED NETWORK Headquarters
Network Operations Center
• Reliable, scalable and redundant
Sales O ces
• Flexible, cost-e cient technology solutions
• Nationwide data service availability
• Robust ber-optic network backbone
Our Network

4. PROFESSIONAL SERVICES
CLOUD COMPUTING VoIP VOICE DATA/INTERNET & HARDWARE SECURITY
PRODUCTS & SERVICES
Voice over Internet Protocol Services Cloud Computing Security Services
• O ceSuite Hosted IP Phone Solution • Hosted Microsoft O ce® • Data Backup
• O ceSuite ACD Call Center Services • Hosted E-mail Services • Firewalls/Network Security
• Dynamic IP Integrated Voice and Data • Hosted Microsoft Exchange® • Virtual Private Networks
• SIP Trunking • Hosted Microsoft SharePoint® • E-mail Security
• Features • Hosted Servers • Content Filtering
• Data Backup and Recovery • Features
Voice Services • Application Virtualization
• Local, Regional, and Long Distance Professional Services
• Dedicated and Switched Access Data/Internet Services • Equipment Consulting and Sales
• Conferencing • Dedicated Internet Access • IT Project Outsourcing
• Toll-free • Ethernet Networking • Network Design and Implementation
• Mobile • MPLS Networking • Network Integration
• Voicemail • Colocation • Wiring and Structured Cabling
• Features • Data Continuity/Disaster Recovery • Custom Solutions
• Features
Beyond Solutions

5. Complete I.T. and Communication Portfolio
• Comprehensive portfolio of cloud-based software and services
• Improves productivity, availability, compliance, and security
• Reduces total cost of ownership
• Allows you to focus on improving your organization, not your infrastructure
100% Focus on Businesses
• You are our only target customer
• Solving your communication challenges
Dedicated Project Managers
• Ongoing process updates and communication
• Seamless installations and transitions
Award-winning Customer Service
• Personal service from our professional sta
• Commitment to customer service excellence
Summary

6. Operational Support Excellence
WORLD-CLASS BILLING ECARE ENTERPRISE CUSTOMER PORTAL
• Detailed and actionable information • Transparent access to service details
• Customizable to your needs • Direct control over services and features
• Proven decision-making tool • Online and mobile access 24/7
• Simple and easy to use
Support

7. Recent Success
THE STAFFER:
Sta ng business located in Chelmsford, MA with THE SUPPLIER:
10 employees had to reduce costs. They had a two Heating, Ventilation & Air Conditioning (HVAC) parts THE SPRINTER:
year-old phone system, more phone lines than supplier with headquarters in Bensalem, PA and Serial entrepreneur with an international online business
employees and “best-e ort” Internet access from the branches in Wilmington, DE and Towson, MD. With 65 based in New York City. He has 36 employees banging
cable company. They needed more for their money: employees, three di erent phone systems, an archaic out code and trying to keep the servers from smoking.
an upgrade to keep up and the ability to adapt to ACD platform and a mixed bag of service providers, No time for downtime...just get it done, and fast!
their rapidly changing business. this supplier was plagued by slow Internet access, a
lack of support and a maintenance nightmare. TOTAL SOLUTION:
TOTAL SOLUTION: Broadview designed, proposed and delivered a
Broadview designed, proposed and delivered a TOTAL SOLUTION: customized solution incorporating...
customized solution incorporating... Broadview designed, proposed and delivered a
• 15 Mbps of ZOOM dedicated Internet access
customized solution incorporating...
Dynamic IP T1 • 4 di erent O ceSuite Plus packages each uniquely
• 8 phone lines and phone numbers (DIDs) • 55 station hosted IP phone solution tailored for senior management, sales management,
• 1.5 Mbps dynamic Internet access over a • 17 seats of ACD for customer service agents sales professionals and development team.
dedicated facility • 6 teleworker phones for management home use • Complete hosted IP phone system
• Ability to have full Internet capacity when phones • 3 teleworker phones for home-based customer • Hosted business e-mail
are not in use service agents • Hosted Microsoft Exchange® for power users
• 3 softphones for sales executives • Mobility services for road warriors
Network Security • Toll-free access for customers • Microsoft SharePoint® for collaborating on les and
• Content ltering
• 10 Mbps of Internet access at HQ managing the growing company’s intranet.
• Hosted rewall
• 4 Dedicated Servers for their production environment
• Data backup
• 4 Virtualized Servers mirrored with production for
Voice and Web Conferencing testing and quality assurance
• Stay in touch with customers • Complete Data Backup and Recovery for all laptops,
• Enhance customer experience desktops and on-site servers
Recent Success

8. Community Involvement
Community
Tab placement
Involvement

9. “Broadview o ered a single point of contact—and that “O ceSuite gives us an integrated presence across
closed the deal for me.” multiple locations.”
David’s Check Cashing has 28 locations in Manhattan and
Key Food Stores Co-Op, Inc. operates grocery stores in
the surrounding boroughs. They needed a phone system
New York, New Jersey and Pennsylvania—120 locations in
that would unify their communications among all of their
total. And some days it felt as if there were just as many
o ces—without breaking the bank. So they chose
di erent communications providers. “Whenever there was
O ceSuite, Broadview Networks’ hosted IP phone solution.
an issue, there was nothing but nger pointing among the
vendors,” says IT director Steve P rrman. “O ceSuite required limited capital expenditure,” says Ira
Krell, CFO of David’s Check Cashing. “And, it’s expandable.”
“They all promise you the world,” he says of his former
vendors, “and then they disappear.” So P rrman went Krell appreciates both the cost e ciencies and the
looking for a company that backed up its promises and operational e ciencies that O ceSuite bring to his
delivered on service. Broadview Networks o ered all that, business. “Customers use the auto attendant to get basic
and more. “I liked the fact that, with Broadview, I could questions answered,” he says, “which has helped improve
the customer touch point and experience.”
Steve P rrman have one company provide all of my services—and have
one focal point of contact, 24/7.”
Ira Krell
DIRECTOR, IT CFO
KEY FOODS DAVID’S CHECK CASHING
“We were using a phone system that had a lot of
di erent components,” says Breuer. “The more we used
it, the more it cost us.”
“I think Broadview is excellent. ”
Ron Breuer supervises o ce operations, including
We were up against an extremely tight deadline for a new telecomm, for Binder, Inc., a German manufacturer
o ce building project, but Broadview really pulled a rabbit based in New York. Binder is in constant communica-
out of the hat and got everything working perfectly, in tion with headquarters in Germany, as well as with
record time. customers in North and South America.
Unlike some other providers, their people seem to really Binder went looking for an alternative and found
care about going the extra mile for the customer–and Broadview Networks’ SIP Trunking service. Breuer says,
getting everything working right, the rst time. “Broadview showed us how we could not only reduce
our voice communications costs but also add
redundancy to our data, using SIP.”
Ed Cummings Ron Breuer “And the quality is excellent.”
TECHNOLOGY CONSULTANT BUSINESS DEVELOPMENT MANAGER
CAMAC STREET BINDER GmBH
Customer
Testimonials

10. Beyond Service. Beyond Software. Beyond Solutions.
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