Lessons from 400+ SaaS companies, in a first of a kind survey focused in Brazil. We are happy to announce the results of the first edition of the Brazil SaaS Landscape Research. We surveyed 597 respondents in May 2017. 49% of respondents were SaaS CEOs and that’s the segment we focused our research on. The report is a joint initiative by SaaSholic, Rock Content, Signal Hill & Redpoint eVentures.

1. Brazil SaaS Landscape 2017:
Lessons from a deep dive into 400+
Brazilian SaaS Startups

2. RESEARCH PARTNERSRESEARCH PRODUCERS

3. Welcome to the first edition of the Brazil SaaS Landscape!
This research was developed by SaaSholic and Rock Content with
support from Signal Hill and Redpoint eventures.
In this first edition, we seek to collect data and understand growth,
funding and focus to develop a better understanding of the local SaaS
ecosystem.
The research surveyed 597 respondents in May 2017. 49% of
respondents were SaaS CEOs and that's the segment we focused our
research on.
We'd like to thank all partners and companies that helped promote and
answer the survey. This will be very important for the development of
our ecosystem and for future benchmarks.
We're commited to make this an annual research so we can track this
emerging startup category in Brazil.
For feedback/suggestions, mail me at diego@rockcontent.com or
Tweet at me at @dttg.
All the best,
Diego Gomes

4. KEY TAKEWAYS FROM OF
BRAZIL SaaS LANDSCAPE 2017
#1 Enterprise SaaS companies in Brazil grow faster
than B2C or SME focused startups;
#2 60% of companies have more than R$1m ARR(˜
$300k) and take less than 6 months to recover CAC
costs;
#3 67% of companies have an LTV/CAC ratio
superior to 3;
#4 The Brazilian SaaS startup takes a median 2 years
to get to R$1m ARR (˜$300k);

5. KEY TAKEWAYS FROM OF
BRAZIL SaaS LANDSCAPE 2017
#5 Inside sales is the the preferred go-to market
strategy of SaaS startups. field sales and channel
sales are rated the most efficient;
#6 26% of the companies surveyed have a
marketplace component;
#7 71% of the Brazilian SaaS startups are
bootstrapped and have never raised any funding.
#8 SaaS is still in is early stages in Brazil, but the
companies are maturing and showing healthy unit
economics.

6. Respondent Set#01
Business Focus#02
Growth Rates#03
Sales And Delivery#04
Profitability#05
Other Metrics#06
Funding#07
Participants & Sponsors#08
Connect with us!#09

7. RESPONDENT SET#01

8. #01 | RESPONDENT SET
Companies' headquarters location

9. São Paulo is home to almost 50% of
Brazilian SaaS companies. The states of
Santa Catarina and Minas Gerais are
second and third place, respectively.

10. #01 | RESPONDENT SET
Companies who have reached over R$1M in ARR headquarters' state

11. São Paulo leads with 28
companies who have more than
R$1M in ARR. Santa Catarina
comes in 2nd with 11, and Minas
Gerais in 3rd (7).

12. #01 | RESPONDENT SET
Surveyed companies' current annual run rates (ARR) 1 BRL = 0.30 USD

13. #01 | RESPONDENT SET
Surveyed companies' number of employees

14. #01 | RESPONDENT SET
Number of customers

15. #01 | RESPONDENT SET
When were the companies founded?

16. 54% of surveyed companies
started their activities after
2013.
32% began in 2015.

17. #01 | RESPONDENT SET
Number of customers / ARR median
Number of customers Revenue (Median) Respondents
Up to 100 From R$ 1M to R$ 5M 104
From 101 to 1000 From R$ 5M to R$ 10M 64
From 1001 to 10000 From R$ 5M to R$ 10M 26

18. #01 | RESPONDENT SET
Months taken to launch the first SaaS product

19. #01 | RESPONDENT SET
Was the company founded as SaaS or did it pivot to SaaS?

20. #01 | RESPONDENT SET
Correlation between the company having been founded as SaaS or pivoted to SaaS, and time taken
to launch 1st SaaS product
Founded as SaaS Pivoted to SaaS

21. Companies founded as
SaaS develop products with
higher speed than those
who pivoted to SaaS.

22. 35% of companies that pivoted to
SaaS took more than 12 months
to launch their product, in
contrast to 20% of companies
founded as SaaS.

23. KEY TAKEWAYS FROM RESPONDENT SET
#1 31% of surveyed companies have already passed
the mark of R$1M in ARR;
#2 São Paulo houses the biggest population of SaaS
companies, yet Santa Catarina and Minas Gerais also
present a significant volume of SaaS companies.
#3 If possible, start as SaaS: 35% of companies who
pivoted to SaaS took more than 12 months to launch
their product, in contrast to 20% of companies who
were a SaaS from the very beginning.

24. BUSINESS FOCUS
MARKET AND PRODUCT
FOCUS OF THE RESPONDENTS
#02

25. VERTICAL SaaS
#1 Caters to a specific
market segment;
#2 E.g.: Referral software for
online retail
HORIZONTAL SaaS
#1 Caters to multiple industries and
focus on selling for a specific
department inside a company.
#2 E.g.: Content marketing software
that focuses in marketing
departments.
#02 | BUSINESS FOCUS
Vertical x Horizontal SaaS

26. #02 | BUSINESS FOCUS
Vertical x Horizontal SaaS

27. #02 | BUSINESS FOCUS
Industry in which the business focuses on

28. Retail is the industry that
consumes more SaaS products,
followed by Tech/Telecom.

29. #02 | BUSINESS FOCUS
Client department in which the business' offer focuses on

30. Management, Finance and
Tech are the departments
inside a company that
consume more SaaS
products.

31. #02 | BUSINESS FOCUS
Does your company have a marketplace component besides the SaaS component?
Pure Play SaaS
SaaS enabled Marketplace
(5k+ creators)

32. #02 | BUSINESS FOCUS
Correlation between Marketplace component and ARR

33. Among the companies who
have reached R$1M ARR, 24%
of them have a Marketplace
component.

34. #02 | BUSINESS FOCUS
Customer focus of Brazilian SaaS companies

35. 81% of surveyed companies
sell to SMBs, and only 33%
focus on enterprise
companies.

36. KEY TAKEWAYS FROM BUSINESS FOCUS SECTION
#1 56% of SaaS companies with over R$1M in ARR
have a horizontal focus, while 44% focus on a specific
industry;
#2 Most companies focus on SMBs. In fact, 81% of
Brazilian SaaS have SMBs as their primary focus;
#3 Around 24% of Brazilian SaaS companies with over
R$1M in ARR have a marketplace component.

37. GROWTH RATES
GROWTH PROFILE OF
THE RESPONDENT SET
#03

38. #03 | GROWTH RATES
ARR growth in companies with ARR under R$1M between 2015 and 2016

39. 42% of companies with ARR
under R$1M forecast a growth
of over 100% in 2017.

40. #03 | GROWTH RATES
ARR growth in companies with ARR over R$1M between 2015 and 2016

41. 53% of companies with ARR
>R$1M forecast a growth of
over 100% in 2017.

42. #03 | GROWTH RATES
ARR and growth between 2015 and 2016

43. Only 33% of SaaS
companies are able to
grow more than 100% a
year after they reach
R$10M ARR.

44. #03 | GROWTH RATES
Customer profile and growth between 2015 and 2016

45. Companies that focus on enterprise customers
grow at a higher speed. 57% had a growth rate of
over 100% in 2016, in contrast to 46% of those
who focus on SMB.

46. #03 | GROWTH RATES
Time taken to reach R$1M in ARR

47. Only 13% of all companies reached the first
R$1M in ARR in less than 12 months. The
majority (36%) takes 2 to 4 years to reach
R$1M in ARR.

48. KEY TAKEWAYS FROM GROWTH RATES SECTION
#1 Companies that focus on the enterprise market
grow at a higher speed. Over 57% of them saw a
growth rate of over 100% in 2016, while those that
focus on SMB grew 46% YoY.
#2 After R$10M in ARR, companies face greater
hardships in growth. Only 33% are able to grow over
100% YoY.

49. SALES AND DELIVERY
CHANNELS AND
DELIVERY METHODS
#04

50. #04 | SALES AND DELIVERY
Sales channels used

51. Inside Sales is the most used sales
model, followed by field sales. Only 18%
of surveyed companies use channel
sales.

52. #04 | SALES AND DELIVERY
Most efficient sales channels according to respondents

53. However, field sales and channel
sales are considered the most
efficient distribution models by
surveyed companies.

54. #04 | SALES AND DELIVERY
Average commission for the primary sales channel (As % of ACV)

55. Most companies pay up to
10% of the contract value in
commissions. 32% don't
adopt commissions at all.

56. #04 | SALES AND DELIVERY
Most used distribution channels used by companies with high ARR growth

57. Inside Sales is the favorite sales
model for high growth companies.
Self Service Sales and Field Sales
are tied in second place.

58. KEY TAKEWAYS FROM SALES & DELIVERY SECTION
#1 Inside sales is the favorite sales strategy for
companies, and the most common one used by
high-growth companies (Growth >100% YoY);
#2 However, field sales and channel sales are
considered the most efficient.
#3 Despite its efficiency, the adoption of channel
sales is still low (18%).
#4 The low efficiency of self-service sales highlighted
by respondents can be an indication that the Brazilian
consumer still looks for a human element on the
buying process.

59. PROFITABILITY COSTS
AND MARGIN DRIVERS
OF RESPONDENTS
#05

60. #05 | PROFITABILITY
Largest components of the company's cost structure

61. R&D, marketing/sales and
support/CS are the largest
components of the cost
structure of a SaaS company.

62. #05 | PROFITABILITY
Customer Acquisition Cost (CAC) in R$

63. 58% of companies spend
less than R$1K to acquire a
new customer.

64. #05 | PROFITABILITY
Customer Acquisition Cost (CAC) in R$ by ARR
< 1m ARR > 1m ARR

65. 17% of companies with less
than R$1M in ARR don't
measure their CAC, in contrast
to 10,3% of those with ARR
over R$1M.

66. A company's CAC increases with ARR
growth. 54% of companies with
revenue under R$1M ARR have a CAC
lower than R$1,000, in contrast to 34%
of companies with over R$1M ARR.

67. #05 | PROFITABILITY
Number of months to recover CAC for companies with ARR over R$1M

68. Over 60% of companies
(>R$1M ARR) recover
their CAC in less than 6
months.

69. #05 | PROFITABILITY
Annual Contract Value (ACV)

70. Over 50% of surveyed
companies have annual
contract values of less
than R$5K.

71. #05 | PROFITABILITY
Customer Focus Median ACV Respondents
Individual <R$5k 21
SMB R$15-25k 165
Enterprise R$50-100K 66
Average ACV by customer profile

72. #06 | OTHER METRICS
Main metric used for pricing variation

73. #05 | PROFITABILITY
Gross margin of SaaS offerings

74. The median gross
margin a SaaS in Brazil
is between 70-80%.

75. #05 | PROFITABILITY
Time expected to reach break even

76. Over 50% of surveyed companies
have reached break even. Almost
40% expect to reach it in less than
24 months.

77. KEY TAKEWAYS FROM PROFITABILITY SECTION
#1 Brazilian companies don't operate as leveraged as
the American market. Over 50% of the country's
companies recover their CAC in less than 6 months.
#2 Over 50% of companies find themselves in break
even and 40% expect to reach it within the next 24
months.
#3 The SaaS service margins in Brazil are aligned with
American benchmarks, between 70-80%;
#4 CAC increases significantly after the first R$1M
ARR.

78. OTHER METRICS
SaaS KPIs#06

79. #06 | OTHER METRICS
Lifetime Value of SaaS customers

80. The median LTV of a
SaaS in Brazil is 37 to
48 months.

81. #06 | OTHER METRICS
Average monthly logo churn
Median: 4-5%

82. #06 | OTHER METRICS
Average monthly revenue churn
Median: 3-4%

83. 30% of companies don't
measure revenue churn, and
only 18% get to negative
revenue churn.

84. The median revenue churn in
Brazilian companies is 3-4%.

85. #06 | OTHER METRICS
Contract periods used by companies

86. Monthly contracts are still
the rule, although annual
contracts are adopted by
34% of companies.

87. #06 | OTHER METRICS
LTV/CAC for companies with ARR over R$1M

88. 67% of surveyed companies
have a ratio of LTV/CAC > 3.

89. #06 | OTHER METRICS
Average Net Promoter Score x ARR

90. No company with an NPS
under 30 has passed the
mark of R$10M ARR!

91. #06 | OTHER METRICS
Average Net Promoter Score x Monthly revenue churn

92. There is a clear correlation
between NPS and Churn. 48%
of companies with an NPS
above 70 have negative
revenue churn.

93. KEY TAKEWAYS FROM METRICS SECTION
#1 67% of surveyed companies have a ratio of
LTV/CAC > 3. David Skok would be proud of us
Brazilians. ;)
#2 The median monthly revenue churn for surveyed
companies is 3-4%;
#3 The median monthly logo churn for surveyed
companies is 4-5%;
#4 The median LTV is 37-48 months.
#5 Companies that focus on SMBs tend to have an
ACV that lies in between R$15-25K, in contrast to
ACVs of R$50-100K on the enterprise segment.

94. FUNDING
FUNDING AND VALUATION#07

95. #07 | OTHER METRICS
Fundraising by the company

96. SaaS and Bootstrapping
seem to work well together in
Brazil. 71% of companies
have never raised funds.

97. #07 | OTHER METRICS
Venture capital investment raised by the company (up to May '17).

98. Only 10,4% have
raised over
R$10M.

99. #07 | OTHER METRICS
Valuation: Multiple of ARR

100. The median of
SaaS valuations
in Brazil is
between 6 to 8X
ARR.

101. #07 | OTHER METRICS
Venture capital investment raised by the company up to May '17 x ARR

102. Over 50% of Brazil's Series A are
between the multiples of 6-8X ARR.
Among our sample, no Series B or C
investment had an ARR multiple
above 6x.

103. KEY TAKEWAYS FROM FUNDING SECTION
#1 71% of surveyed companies are bootstrapped.
They are more like mountain goats (or cockroaches)
than unicorns. Not magical, but reliable and resilient.
#2 Only 10% of companies have raised over R$10M in
funding;
#3 The median ARR multiple for SaaS valuations is
6X;
#4 The median for Series A rounds is between 6-8X;
#5 No Series B or C round had a multiple above 6X;
#6 The favorite VCs of SaaS entrepreneurs are:
Redpoint eVentures, Monashees Capital e Astella
Investimentos.

104. PARTICIPANTS
SOME OF OUR SURVEY
PARTICIPANTS
#08

106. ABOUT THE AUTHORS#09

107. Diego Gomes | @dttg
Co-founder of Rock Content, SaaS
enthusiast and curator of the blog
SaaSholic.
Data Analysis:
Juliana Ribas
Research Partners:

108. SaaSholic is a community for Brazilian SaaS
entrepreneurs. Its content is curated by Diego Gomes.
http://saas.webholic.com.br
Signal Hill is a boutique of private investments and M&A
focused on helping companies in growth stages.
http://signalhill.com
Redpoint eventures is a Venture capital fund that
focuses on Internet in the Brazilian market.
http://rpev.com.br
Rock Content is the leader in content marketing for Latin
America.
http://rockcontent.com

109. #09 | ABOUT THE AUTHORS
Special Thanks: Companies that supported this research

110. #09 | ABOUT THE AUTHORS
Special Thanks: People that supported this research
And dozens of entrepreneurs who helped crafting the survey
NISHANT
MALHOTRA
RODRIGO
BAER
SURESH
SAMBANDAM
MANOEL
LEMOS

111. Stay in touch with
the Brazilian SaaS
market!
Read our blog:
saasholic.com
Sign up for our monthly newsletter to
get the latest news.

112. THANKS! :)