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This chapter provides the basics of Electronic Customer Relationship Management and gives a clear idea about the e-CRM. It also gives the knowledge of changing perspective of the e-CRM practices
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Recommandé
This chapter provides the basics of Electronic Customer Relationship Management and gives a clear idea about the e-CRM. It also gives the knowledge of changing perspective of the e-CRM practices
E- CRM
E- CRM
Srinivas Methuku
As per UPTU syllabus
Crm
Crm
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what is CRM (Customer Relationship Management),Aspects of CRM, Analytical CRM powre tool, how Analytical CRM functions, Scope of analytical CRM,
Analytical Crm
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E-CRM
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Navita Khanna
Introduces to the topic of ECRM. Reasons for its introduction and development. Why is it important for marketers and customers?
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raveenar22
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Electronic customer relationship management (e crm)
Electronic customer relationship management (e crm)
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Introduction to electronics customer relationship management (e crm)
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E crm
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Electronic Customer Relationship Management (E-CRM) E-CRM This concept is derived from E-commerce. It also uses net environment i.e., intranet, extranet and internet Definition of E-CRM: Electronic CRM concerns all forms of managing relationships with customers making use of Information Technology (IT). E-CRM (Electronic Customer Relationship Management) expands the traditional CRM techniques by integrating new electronic channels, such as Web, wireless, and voice technologies and combines it with e-business applications into the overall enterprise CRM strategy. The goal is to drive consistency within all channels relative to sales, customer service and marketing initiatives to achieve a flawless customer experience and maximize customer satisfaction, customer loyalty and revenue.
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Contenu connexe
Tendances
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Keerthana Dulip Kumar
This Module Introduce Electronics Customer Relationship Management (e-CRM) and discuss topic such as eCRM Definition, eCRM Features, Benefits of eCRM, Customer based application of eCRM, Sales Based application of eCRM and Various eCRM based components.
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SFA Keywords PURPOSE OF SFA BARRIER TO SUCCESSFUL SFA SFA Applications from leading vendors SFA Technology
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an easily understandable concepts under mobile marketing
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Crm characteristics
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This presentation covers the integrated service marketing communication tools and as well as the role of communication tools for service industry. It also covers the example relating the successful mix of communication for HOTEL MARISOL.
Integrated service marketing communication with example
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ECRM and ROLES of CRM
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customer loyalty is very important for a company or a brand, these slides contain the detail about loyalty, customer loyalty, types of customer loyalty and loyalty status... created by: Umair Ahmad umair.100@hotmail.com
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Electronic Customer Relationship Management (E-CRM) E-CRM This concept is derived from E-commerce. It also uses net environment i.e., intranet, extranet and internet Definition of E-CRM: Electronic CRM concerns all forms of managing relationships with customers making use of Information Technology (IT). E-CRM (Electronic Customer Relationship Management) expands the traditional CRM techniques by integrating new electronic channels, such as Web, wireless, and voice technologies and combines it with e-business applications into the overall enterprise CRM strategy. The goal is to drive consistency within all channels relative to sales, customer service and marketing initiatives to achieve a flawless customer experience and maximize customer satisfaction, customer loyalty and revenue.
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More about the DOC 13 Teams __ Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do. 14 Stress ___ Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to manage our stressful situations. 15 Marriage ____ The secret of long and happy marriages is sincerity in your feelings. If your marriage was not built on this basis of intimacy from the very beginning, it will begin to crack over the years. Even small problems become unsolvable. You have to be emotionally open at the beginning of the road. 16 Leadership ______ Leadership does not mean dominance. Leading your colleagues to a common goal and making them believe in the reality of this purpose. Successful leaders are those who can keep their team’s motivation alive for many years. You have to make them desire the work to be done. 17. Emotions Are All Normal ___ Anger, hatred, love, happiness… You can understand when and under what circumstances these feelings will emerge by following yourself. You may have these feelings depending on how you interpret the events you encounter. The important thing is to be able to react independently of your feelings. You may find yourself making promises that you cannot keep because you are happy, or you may resort to violence when you are angry. 18/ Being able to Express Your Emotions ____ Not everyone’s level of empathy can be very good. You may be in a difficult situation immediately. You may feel bad, but people may not understand it. In these situations, you may need to express your feelings a little more directly. 19/You Are Not Your Emotions ______ Keep doing what you need to do, no matter how you feel. Success is achieved by people who cannot give up no matter what their feelings and thoughts are. Don’t let your feelings affect your actions. 20/ Timing __ As soon as you feel a different emotion, try to think before you act. Because emotional intelligence moves faster than rational intelligence, it can make you act irrationally and make you say any unnecessary words. Thanks for reading ~ 𝗧𝗼𝗻𝗴𝘀𝗮 𝗚𝘂𝘆 Book:- https://amzn.to/3XsVTz2. 13 Teams __ Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do. 14 Stress ___ Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to mana
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etebarkhmichale
Municipal 13 Teams __ Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do. 14 Stress ___ Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to manage our stressful situations. 15 Marriage ____ The secret of long and happy marriages is sincerity in your feelings. If your marriage was not built on this basis of intimacy from the very beginning, it will begin to crack over the years. Even small problems become unsolvable. You have to be emotionally open at the beginning of the road. 16 Leadership ______ Leadership does not mean dominance. Leading your colleagues to a common goal and making them believe in the reality of this purpose. Successful leaders are those who can keep their team’s motivation alive for many years. You have to make them desire the work to be done. 17. Emotions Are All Normal ___ Anger, hatred, love, happiness… You can understand when and under what circumstances these feelings will emerge by following yourself. You may have these feelings depending on how you interpret the events you encounter. The important thing is to be able to react independently of your feelings. You may find yourself making promises that you cannot keep because you are happy, or you may resort to violence when you are angry. 18/ Being able to Express Your Emotions ____ Not everyone’s level of empathy can be very good. You may be in a difficult situation immediately. You may feel bad, but people may not understand it. In these situations, you may need to express your feelings a little more directly. 19/You Are Not Your Emotions ______ Keep doing what you need to do, no matter how you feel. Success is achieved by people who cannot give up no matter what their feelings and thoughts are. Don’t let your feelings affect your actions. 20/ Timing __ As soon as you feel a different emotion, try to think before you act. Because emotional intelligence moves faster than rational intelligence, it can make you act irrationally and make you say any unnecessary words. Thanks for reading ~ 𝗧𝗼𝗻𝗴𝘀𝗮 𝗚𝘂𝘆 Book:- https://amzn.to/3XsVTz2.13 Teams __ Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do. 14 Stress ___ Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to manage our st
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