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Unify Square UC Benefit Overview
- 1. Unify2Overview for Lync Server 2010 Response Group and Application Integration Daniel Jonathan Valik Sr. UC Architect-Asia, Unify2 DValik@UnifySquare.com
- 2. Microsoft Unified CommunicationsIncreased productivity through communications convergence E-mail/Calendaring Unified Inbox & Presence Enterprise Telephony Software Powered Communications Across Devices Across Networks InstantMessaging Audio, Video & Web Conferencing Application Integration Streamline Communications Between People and Organizations Increase Operational Efficiency & Flexibility Amplify IT Visibility and Control Provide an Interoperable and Extensible Platform Now and for Your Future
- 3. New Areas with Unified Communication 3 Call Center and Help Desk Scenarios 1 Knowledge Management 2 Information Search and Unified Inbox 3 Automated Workflows 4 Customer and Partner satisfaction 5 Reducing IT- Telecommunication complexity 6 UC in Line of Business Applications 7
- 4. New Areas with Unified Communication 4 Response Groups and Workflows 1 Sharepoint and Skill based Search 2 Sharepoint and Unified Messaging by Exchange 3 Response and custom development 4 Web Integration 5 Power View from Unify² 6 UC Business Integration from Unfy² 7
- 5. Examples Our Mission: Accelerating Microsoft Unified Communications Unify2 is a leader in providing global enterprises deploying Microsoft Unified Communications with services and solutions to set them up for long-term success
- 6. OCS/Lync Contact Center Solutions Response Group Service (RGS) Out of the box for OCS 2007 R2 and Lync Departmental IVR/ACD Basic hunt group functionality, integrating presence Simple workflow designer Agents can be formal or informal users Full Contact Center solution Utilize Lync infrastructure & UC Platform Custom built to Exxon Mobil needs/processes Larger scale, functionality Enhanced reporting and management
- 8. Integration with OCS/Lync presence
- 9. Speech recognition and TTS in 12 langs
- 10. Music on hold
- 11. Basic CDRs
- 13. High Scale
- 15. Advanced CDRs
- 17. Live views
- 18. Advanced CDRsInternal helpdesks, Small CCs Large CCs
- 20. View e-mail and documents securely from any device
- 21. Call to hear & respond to e-mail and voice mail messages
- 24. Connect with rich media application sharing & two-way multi-party video and VoIP
- 25. Start web/audio conferences with a single click or schedule right from within Outlook
- 27. PowerView 2.0 supports 3 billing models (flat-fee, usage-based and carrier billing)
- 28. Usage-Based: Based on the modalities usedSimplify Lync Billing/ Chargebacks
- 30. DASSAULT SYSTEMES 3DLive Dassault Systemes
- 31. Higher Visibility, Improved Decision-Making
- 32. Thank you © 2010 Unify Square, Inc. All rights reserved. Microsoft, Office Communications Server and other product names are or may be registered trademarks and/or trademarks of other companies.
- 34. Sample Contact Center Application
- 35. Part of past MS team will join Unify² for Contact Center Development, etc. Unify2 is a leader in providing global enterprises deploying Microsoft Unified Communications with services and solutions to set them up for long-term success
Notes de l'éditeur
- Here we see that Bruce has clicked the link from the notification. To the right you can see the Shift Workers that are available to help Todd address the feedpump issue. Notice the presence indicators for each shift worker.If we look at the Plant Floor web part we see that Pump 2 is overheating just as the IM notification indicated. Todd now has the opportunity to contact one of the shift workers based on availability and have them manually shut down the feed pump or in some cases based on system integration he could initiate a pump shutdown directly from the portal and notify the Shift Workers of the need for a repair in order to get things operational again.