Weeknotes of the housing repairs alpha for Greenwich, Southwark, Lincoln and South Kesteven Councils working with dxw

1. t: 0345 257 7520 e: contact@dxw.com w: dxw.com a: Unit B7, 8-9 Hoxton Square, London, N1 6NU
Page 1 of 4
Housingrepairsalphaweek notes - 10 January
We’re working on an alpha project with Greenwich, Southwark, Lincoln and South Kesteven
councils exploring approaches for the design of a common pattern for reporting, diagnosing
and scheduling of housing repairs. The project is part of MHCLG’s local digital collaboration
fund.
We send out week notes to update the team and stakeholders on the progress of the project.
The week notes will highlight the key things we’re working on, acknowledge achievements and
show progress. They will also outline any blockers, and what we’re planning to work on next.
Our first show and tell will be on Monday 20th Jan at 2:30 in Southwark Council. We’ll make a
recording available shortly afterwards.
Along with our show and tells, this is the main way you will find outabout the project so please
read on. Get in touch with Alex with any questions or feedback.
Whatarewethinking about?
After an inception period to set the project upand agree the overall vision, we just started our
first two week delivery sprint. In total, we’ll be working for 3 sprints (6 weeks) so we’ll be
working at pace to make sure we deliver the project outputs. These outputs include a
prototype, a recommendation report, a user research report, a business case, and importantly a
clear understanding of whether a common pattern is a viable proposition.
We’ve set two overall visions for this work, one for residents and one for local authorities (see
the following page).
We need tobe clear aboutthe scope of this work – we’re exploring approaches to the
reporting, diagnosing and booking/scheduling of repairs. We also need to test the journey for a
repair type that is sufficiently representative of the overall journey. Initially, we’re looking at
the journey for leaks and damp, or what we’re describing as ‘water being somewhere it
shouldn’t be’.

2. t: 0345 257 7520 e: contact@dxw.com w: dxw.com a: Unit B7, 8-9 Hoxton Square, London, N1 6NU
Page 2 of 4

3. t: 0345 257 7520 e: contact@dxw.com w: dxw.com a: Unit B7, 8-9 Hoxton Square, London, N1 6NU
Page 3 of 4
Whathavewedonein thelast week?
mapping the repairs journeyat Lincoln
● We held our first sprint planning session. The goal for our first sprint is to Define scope
and assumptions, prioritise forprototype and test with residents
● We’ve reviewed the discovery outputs in detail and re-written a set of user needs for
the alpha phase
● We ran mapping workshops in Greenwich, Southwark, Lincoln and South Kesteven
● We’ve started analysing the outputsof the workshops todetermine priority problem
and opportunity areas to test in a prototype
● We’ve been walking through some online repairs journeys from various authorities to
see how different approaches have been
● We’ve been reviewing data on repair types from the four councils
● Recruitment of residents for testing has started, with sessions being booked in for
next week
Whatareweplanning to do next?
● We’ll finish analysing and feeding back the workshop outputs
● The initial prototype will be built based on the priorities that we’ve identified
● We’ll be running testing of the prototype with users on Thursday, using the feedback
to inform the next iteration

4. t: 0345 257 7520 e: contact@dxw.com w: dxw.com a: Unit B7, 8-9 Hoxton Square, London, N1 6NU
Page 4 of 4
Who ison the dxw team?
● Daria Kwiatkowska (service designer)
● Debs Durojaiye (interaction designer)
● Vita Mangan (user researcher)
● Alex Yedigaroff (transformation manager)