1. Haliza.ppt

by Haliza Yahaya, Hasnah Abdul Rahim, Nordibradini Selamat and Norsaniah Md Noh Faculty of Information Management, Universiti Teknologi MARA, MALAYSIA CHANGING NATURE OF REFERENCE AND INFORMATION SERVICES: SUSTAINABILITY, CAUSE AND EFFECT

Haliza Yahaya, UiTM, Malaysia 2009 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],CONTENT

Haliza Yahaya, UiTM, Malaysia 2009 ,[object Object],[object Object],OVERVIEW

Haliza Yahaya, UiTM, Malaysia 2009 ,[object Object],OVERVIEW David Tyckoson (2003) ,[object Object],Joseph Janes (2003) ,[object Object],James Rettig (2003) ,[object Object]

Haliza Yahaya, UiTM, Malaysia 2009 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TRADITIONAL VS. DIGITAL

Haliza Yahaya, UiTM, Malaysia 2009 1. E-mail  First - mid 1980s  simplest and the most common vehicle  works best for ready reference or simple factual questions  require sources and can be stated in an unambiguous way ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],FORMAT OF SERVICES

Haliza Yahaya, UiTM, Malaysia 2009 2. Web Forms ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],FORMAT OF SERVICES

Haliza Yahaya, UiTM, Malaysia 2009 3. Chat and Instant Messaging ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],FORMAT OF SERVICES

Haliza Yahaya, UiTM, Malaysia 2009 4. Videoconferencing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],FORMAT OF SERVICES

Haliza Yahaya, UiTM, Malaysia 2009 ,[object Object],[object Object],[object Object],DIGITAL REFERENCE: ISSUES AND CHALLENGES

Haliza Yahaya, UiTM, Malaysia 2009 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],DIGITAL REFERENCE: ISSUES AND CHALLENGES

Haliza Yahaya, UiTM, Malaysia 2009 ,[object Object],[object Object],[object Object],[object Object],[object Object],ROLES OF LIBRARIAN

Haliza Yahaya, UiTM, Malaysia 2009 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ROLES OF LIBRARIAN

Haliza Yahaya, UiTM, Malaysia 2009 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],CONCLUSION

1. Haliza.ppt

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1. Haliza.ppt