Chipsy Manual Training

1. ChipsyTraining Manual

2. AgendaClint BriefProductsCall TypesContact Center Role Complaints

5. Types of Call Traders asking about products, price of products, the time of bring products etc…. Traders compliant from ; product prices ,Drivers , Lateness of delivery , defects in products. Traders asking about stand, the time of bring stand etc….

6. Contact Center Role

7. Contact Center Role The agent have to collect the details of the inquiry The agent have to collect the details of the complaint ( Defect Reason – Details ) *In All call types ; the agent should collect customer’s name , contacts & address

8. Contact Center Role The agent have to collect the details of the inquiry The agent have to collect the details of the complaint (Reason – Details ) The agent have to collect the details of trader’s documents ( Tax ID , Commercial Record , Electricity bill , Shop licenses & Trader ID ) *In All call types ; the agent should collect customer’s name , contacts , address & Shop name

9. Complaints

10. Complaints

11. Complaints

12. Thanks &Good Luck