Business Policies is a cool feature on eBay which makes it really easy for sellers to manage settings for Payments, Postage and Returns. Instead of creating settings fresh for each listing, simply create the policies you want, and then apply the relevant policies as you create new listing. Need to make a change? Easy. Just change the policy, and instantly all the listings using that policy will be updated.

1. Business Policies
Activating and using Business Policies
on eBay.com.au
SELLER
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2. Introducing Business Policies

3. What are Business Policies?
Business Policies SELLER
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Business Policies are your saved preferences for payment, postage and returns
options. You can create multiple policies for payments, postage and returns, and
then select the policies you want to apply to each listing.
Business policies help save time and reduce errors when creating and updating
listings.
• Define your policies once for the different types of items you sell – then add
that information to your listings with just a few clicks.
• Any listings you've linked to a policy will be updated automatically if you
change the policy.
• Manage your policies easily within My eBay.
• Apply business policies when listing or revising an item. If you use a third-
party application, check with your provider how.
More information: http://bit.ly/businesspolicies2

4. Opting in to Business Policies
(if you don’t already have them)

5. Opt-in to Business Policies
Business Policies
www.bizpolicy.ebay.com.au/businesspolicy/policyoptin
SELLER
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Business Policies need to be activated on your account before you can use them. If you
don’t already have Business Policies, you can opt-in here:

6. Opting in to Business Policies
Business Policies SELLER
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Once you’ve opted-in for Business Policies, it may take up to a few hours for the Policies
to be applied across your listings. As soon as this has been done, you’ll be able to access
Business Policies from your My eBay page.

7. Accessing Business Policies
Business Policies SELLER
<seller>
Business Policies
Account
If Business Policies does not
appear in the Account tab
drop-down menu, click the
Account tab instead, and
select Business Policies from
the left menu.
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To access Business Policies, go to My eBay > Account Tab > Business Policies

8. Organising Business Policies
When Business Policies are activated on your account for the first time,
individual policies will be created by eBay for each variation within your
existing listings. It is worth spending some time organising them into a
more manageable number.

9. Organising your Business Policies
Business Policies SELLER
© 2015 eBay Inc.
Use the tutorial to get started

10. Excluding postage locations
Business Policies allows you to conveniently exclude PO Boxes and
delivery to locations both outside and within Australia.
IMPORTANT NOTE
If you do not exclude locations you do not intend to deliver to,
eBay cannot prevent buyers in those locations buying from you,
and any transaction defects you receive from those buyers will
not qualify for removal.
!

11. Excluding domestic postage locations & PO Boxes
Business Policies SELLER
Create your postage location exclusion list here
© 2015 eBay Inc.
Create postage policy
Policy#14

12. Excluding postage locations & PO Boxes
Business Policies SELLER
Exclude domestic
postage locations
Exclude PO Boxes
Exclude international
postage locations
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13. Using Business Policies
Now that you’ve created your Business Policies, every time you create
a new listing, simply select the Business Policies that you want to
apply. Easy!

14. Using Business Policies > Payment Policy
Business Policies SELLER
When creating a new listing, select the Business Policy you want for Payment,
Postage and Returns in the relevant sections of the listing creation flow.
Select existing Payment Policy,
or create a new one.
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Policy#08

15. Using Business Policies > Postage Policy
Business Policies SELLER
Select existing Postage Policy, or create a new one.
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Policy#05

16. Using Business Policies > Return Policy
Business Policies SELLER
Select existing Return Policy, or create a new one.
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Policy#16

17. More information
eBay Help pages: http://bit.ly/businesspolicies1
eBay Seller Centre: http://bit.ly/businesspolicies2
© 2015 eBay Inc.