The document is an official event guide for the 2011 eCommerce Expo in London from October 11-12. The expo is dedicated to all aspects of online selling and features an education program across four theaters, a keynote theater with sessions from industry leaders, and exhibitors showcasing ecommerce solutions. Running alongside the expo is the Call Centre & Customer Management Expo to help attendees deliver excellence throughout the entire customer experience.

1. official
event
guide
delivering ecommerce excellence
The UK’s no.1 event dedicated to all aspects of selling online
11-12 October 2011
Olympia, London
Official Event Guide
sponsored by:

2. SPONSORS OF Contents
THE PAYMENT &
SECURITY THEATRE
Show Times
Tuesday 11 October
9.00am–5.00pm
Wednesday 12 October Welcome ............................................ 4
9.00am–4.15pm
Show Features ................................... 7
A New Ecommerce eCommerce Expo Team Contacts
Tel: 020 7955 3953
Keynote Theatre ............................8-9
Payment Solution
Fax: 020 7921 8549
Email: ecomm2011@ubm.com
Web: www.ecommerceexpo.co.uk
The eCommerce Expo Team
Mark Snell – Group Director
Running Alongside ......................... 10
Simon Mills – Portfolio Director
Andy Kiwanuka – Group Event Manager
Rebecca Slater – Event Manager
Even More from eCommerce Expo ....11
COMPETITION
COME AND SEE Tim Brown – Senior Account Manager
TO WIN AN
US ON STAND
iPAD 2 IF YOU Clare Puddifoot – Head of Marketing
1008
VISIT OUR Ruth Galpine – Senior Marketing Manager
Conference Programme .............12-15
STAND
Emily Nicols – Marketing Assistant
Emma Salter – Events & Marketing Assistant
Andrea Hurst – Operations Manager Sponsors ....................................16-17
Julie Mann – Senior Business Support Administrator
Designed to reduce the burden of PCI DSS compliance for merchants without having to sacrifice the Hannah Slocombe – Conference Producer
control of the payment page, Vanguard incorporates the very best aspects of Commidea’s established Product Locator ..........................19-25
ecommerce solutions to provide a secure, flexible and feature rich transaction process.
Security: Vanguard sends sensitive cardholder Personalisation: Merchant has full control over the Organised by:
data directly to Commidea’s secure PCI DSS payment page as there is no template or redirection Exhibitor A-Z & Floorplan ..........26-27
level 1 certified payment gateway, simplifying the to a third party webpage, which in turn reduces the
merchant’s compliance efforts. risk of cart abandonment. United Business Media, Ludgate House,
Customer friendly: The use of tokenisation allows Integration: Vanguard integrates seamlessly into
245 Blackfriars Road, London, SE1 9UY, UK
Tel: 020 7921 5000 Web: www.ubmlive.com Exhibitors in Focus .....................28-31
the merchant to offer a simple, quick way to pay – merchants’ systems using XML formatted messaging
making compliance easier and reducing PCI DSS and can use third party analytics tools without any Part of the Marketing & eCommerce Portfolio:
audit scope. additional development by Commidea.
Exhibitor Profiles ........................32-50
To discuss how Commidea and the Vanguard payment solution can add value and security to your website
checkout, please visit the Commidea stand 1008 to speak with our team or alternatively please contact us on
08444 828200 or marketing@commidea.com.
The Offical Event Guide is published by:
Official Event Guide sponsored by:
About Commidea: • Offering multi-channel payment 10 Treasury Court, Fisher Street,
solutions Carlisle, CA3 8RF, UK
• A leading Payment Service Tel: 01228 541200 Fax: 01228 540005
Provider • Part of the Point Group, Web: www.eventguides.co.uk
Commidea Ltd, 100 Eureka Park, together processing 10 million
Ashford, Kent TN25 4AZ • Trusted provider to 15,000 transactions daily for over Disclaimer
T: +44 (0)8444 828 200 merchants 250,000 merchants
The Official Event Guide is published under licence by Event Guides Limited. The copyright in the design and content of the Official Event Guide is owned by UBM Ltd or its licensors.
No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form, by any means – electronic, photocopying or otherwise – without the prior
F: +44 (0)8444 828 210 permission of UBM Ltd. All exhibitors’ entries have been supplied by the companies listed in the Official Event Guide and while great care is taken to ensure that all exhibitors’ entries
• Processing over 1 million • Present in 11 countries are correctly published, neither the Organisers nor the Publisher accepts liability for any loss or damage or consequential loss resulting from claims, errors or omissions relating to any
E: marketing@commidea.com transactions per day material, including telephone numbers and any contact information, no matter how caused.
W: www.commidea.com
www.ecommerceexpo.co.uk 3

3. WeLCoMe
Explore the potential
Delivering ecommerce excellence
on every level! benefits of Social CRM
I’d like to extend you a warm welcome to the fifth eCommerce Expo.
The run up to the event has been buzzing with excitement which
has culminated in a huge extravaganza of learning, networking and
building for the future of selling online! I hope you’re as excited as
we are about working in the fastest growing industry, in a country
Social CRM
that’s leading the world and setting the trends for the future. The
best step to continuing such excellence is attending eCommerce Expo
– so we really hope it lives up to your expectations!
To celebrate our fifth year, we’ve got a new venue, a new team and new investment. So
what does that mean for you? Simply, it means we’ve created an event that reflects the fast
moving and ever developing world of selling online, an event that allows you to leave with
the solutions and knowledge to ensure your customers don’t go to the competition. We’re
bringing you the most comprehensive education programme, strategic Keynote programme
and series of industry leading suppliers to ensure that you’re delivering throughout the
online sales process.
To ensure we’re truly bringing your whole team the skills to deliver ecommerce excellence
on every level, we’ve developed an education programme, split into related areas, covering
every aspect of selling online. Theatres include the Digital & Mobile Marketing Theatre, Emailvision Exclusive Edition
eCommerce & mCommerce Theatre, Payment & Security Theatre, and Fulfilment, Retention
& Delivery Theatre. We’ve also got a strategic level Keynote Theatre with sessions from big
names such as Facebook, Google, Microsoft Ciao, WorldPay, Dixons, IMRG, PayPal, eBay and
LinkedIn. If this isn’t enough, we’ve also accounted for what happens after the payment cart
– with free entry to Call Centre & Customer
Download your Free eBook Today!
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awarding the successes
worldwide
from the year so far at
our eCommerce Excellence
www.emailvision.co.uk
Awards ceremony!
Argentina, Austria, Belgium, Brazil, Canada, China, France, Germany,
Hong Kong, Israel, Italy, Netherlands, Portugal, Scandinavia, Spain,
4 www.ecommerceexpo.co.uk Switzerland, UK, USA

4. sHoW FeAtURes
All New Event Features
eCommerce Expo’s excellent show features allow you to enjoy and make
the most out of your visit. Use the floorplan in the centre fold of the
guide to navigate your way to the marked features, exhibitor stands or
conference theatres.
Fast Track Pass
The ground breaking and free education programme means that sessions can fill up
quickly. Guarantee you don’t miss out on any session by purchasing a Fast Track Pass.
Available from the Registration Area, this pass will give you guaranteed entry into all four
theatres and the Keynote Theatre. Avoid disappointment – upgrade your badge now!
Networking Bar Sponsored by
This conveniently located bar is once again sponsored by PayPal, and
has been designed to allow you to meet with clients, network or
just relax with a coffee to plan the rest of your visit to eCommerce
Expo. A must stop during your visit!
The Premier Club Lounge
Sponsored by
The VIP scheme, but not as you know it, launches for the first time
at eCommerce Expo. This invite only club allows the top decision
Branch out makers from the leading names a dedicated area to network,
relax and plan their day. Membership also provides attendees with
priority entry to the Keynote Theatre on both days of the event.
CROSS BORDERS AND ENTER THE WORLD Excellence Programme
WITH A LOCAL PAYMENTS APPROACH All new for 2011, the Excellence Programme gives buying groups In association with
Beginner or expert, local or multinational, thousands of merchants have from the leading brands access to an exclusive event experience.
chosen Ogone to manage online payments, prevent fraud and grow their With all the benefits afforded to our Premier Club members, the
business in new markets. Why? Because it means their customers have
complete flexibility and can use virtually any payment method. Excellence Programme is designed to assist the buying experience.
Our extensive global network of acquirer connections means you
can offer over 40 international and local online payment methods.
Our core value as an international payments gateway is enhanced
by customisable fraud prevention tools and a flexible back-office
that gives you total control, reducing the time you spend on fraud Event Partners
management and administration.
Discover how payment methods increase conversion.
Get your free trial account now on www.ogone.co.uk.
Set-up takes 5 minutes.
Member of
A W O R L D O F L O C A L P A Y M E N T S – J U S T O N E C L I C K A W A Y www.ecommerceexpo.co.uk 7

5. KeYnote tHeAtRe KeYnote tHeAtRe
The strategic level Keynote Theatre at eCommerce Expo brings together The Keynote Theatre is located on the showfloor, beyond the eCommerce
the biggest brands talking about the hottest topics in selling online today. and mCommerce, and Fulfilment, Delivery & Retention Theatre.
This theatre is a must attend for anyone in the business – so ensure you
don’t miss out!
DAY 1 – TUESDAY 11 OCTOBER DAY 2 – WEDNESDAY 11 OCTOBER
09:00-10:00 Nick Pratt – Managing Director, Sitemakers 09:00-10:00
Breakfast Ray Buckler – Head of Business Development, Breakfast George Iannou – Head of Creative and Strategy, Maginus
Briefing Sitemakers Briefing
The Breakfast Briefing
Milk that data: How to best utilise and profit from your business data
10:45-11:15 Nic Cumisky – Senior Industry Manager, Google Mobile
10:45-11:15 David Smith – Managing Director, imrg
How is mobile becoming a driving force in retail engagement, and where to next?
State of the Nation: Current Online Marketing Figures and Industry Trends
Stephan Musikant – General Manager, Ciao Sales and
11:45-12:15
Marketing, Microsoft Ciao
11:45-12:15 Ivan Heneghan – eCommerce Partnerships, Facebook
The Power of the consumer’s voice
Social Design, Social Commerce
Mark Fleming – Senior Vice President for Corporate
13:30-14:00
New Business, WorldPay
13:30-14:00 Phuong Nguyen – Head of Sales, eBay Advertising UK
Optimising your alternative payments: introducing new global data
From the high-street to the i-street - A look at customer behaviour and the changing face
Tony Neate – Managing Director, Get Safe Online of retail media
Peter Wilson – National Fraud Authority
14:30-15:15 Therese Loveday – Office of Cyber Security & Information
Assurance
14:30-15:15 Geoff Wright – Head of EMEA Sales & Marketing, Venda
Michael Cunningham – Symantec
Staying safe online, how mobile is changing the threat landscape - A future trends panel
debate with Get Safe Online The importance of cross-channel convergence
15:30-16:00 Chris Howell – IT Director, Customer Systems, Dixons 15:30-16:00 Renier Lemmens – VP and General Manager Europe,PayPal
The increasing importance of collaboration in delivering to multichannel customers Payment Innovation and Mobile-Commerce
8 www.ecommerceexpo.co.uk www.ecommerceexpo.co.uk 9

6. RUnnInG ALonGsIDe eVen MoRe FRoM eCoMMeRCe eXPo
Ensuring your online sales strategy delivers on every level doesn’t end at the
payment cart. Providing excellence throughout the customer experience is
a tall order with so many systems, teams and employees to integrate. This is eCommerce Expo TV
why in 2011 we’re running alongside Call Centre & Customer Management
Expo. Come along with the whole team and ensure you’re ready to deliver Visit our TV Channel www.moviecom.tv/ecommerceexpo and see the
on every level. latest action from the showfloor, snippets from our Keynote sessions,
Your eCommerce Expo badge gives you free access to Call Centre & Customer Management Expo – Europe’s no.1 interviews with exhibitors and what’s hot at eCommerce Expo this year!
exhibition and conference for customer contact and customer management solutions.
By attending this year’s show you will have access to the following benefits:
• Over 200 leading suppliers offering the full range of contact centre and customer management
solutions needed to operate more efficiently within your contact centre Who should you meet at eCommerce Expo 2011?
• An extensive programme of educational features Taki
ng
• Unrivalled networking opportunities next place Go to ece.rummblelabs.com on your mobile or the web to find
doo
in r other attendees who are most similar to you based on what you
• Plus many more... Nati the
onal are tweeting about.
Hall
For more information about our exciting line up of features please visit Include the #ece2011 hashtag in all your tweets and we will match
www.callcentre.co.uk_callcentreexpo_features. Digital & Mobile
Marketing you with other people who are interested in the same things. We
can connect you via LinkedIn, Foursquare, Plancast, Quora or any
other social network.
Plus don’t miss out on our Fulfilment,
Delivery &
Retention
Follow what is being said about the Keynotes and introduce
yourself to people who have been to the same sessions.
Call Centre Focus Conference
In association with leading industry title, Call Centre Focus,
the conference provides 24 insightful sessions packed
full of case studies on everything from increasing shelf Include the hashtag
productivity to delivering a multi-channel experience. twitter.com #ece2011
in all your tweets
This is Europe’s no.1 exhibition and conference for #ecehelp #ecekeynote
the call centre and customer management industry #ecedigital #ecetheatre
#ecepayment
for you to discover how to get the most out of your #ecedelivery
technology solutions, and to develop better customer #ecefacebook
relationships. #ecelinkedin
#eceworldpay
#ecepaypal #ecegoogle
So what are you waiting for? Bring along your customer #ecedixons #eceimrg
service colleagues and ensure your team provides your #eceebay #ecepremier
customers with the best online shopping experience. For more #eceexcellence
eCommerce & #ecenetwork #ecepress
information about Call Centre & Customer Management Expo please visit mCommerce
www.callcentre.co.uk/callcentreexpo.
Payment &
Celebrating eCommerce Excellence
Security
The eCommerce Excellence Awards are the highlight of the year for the ecommerce
industry. Showcasing inspirational success stories and awarding excellence, the eCommerce
Excellence Awards celebrate the UK’s leading presence in ecommerce innovation.
in association with
The eCommerce Excellence Awards has celebrated a long list of success stories, with previous
winners including M&S, ASOS, eBay Fashion Outlet, L.K. Bennett and Ocado as well as smaller
companies with big potential like LovingOutdoors and prezzybox.
Contact us @rummblelabs
So look out for the eCommerce Excellence Awards winners on Day 2 of eCommerce Expo
where we’ll be hosting interviews with the winners and judges, and streaming them live in the Networking Bar.
10 www.callcentre.co.uk/callcentre_expo www.ecommerceexpo.co.uk 11

7. ConFeRenCe PRoGRAMMe ConFeRenCe PRoGRAMMe
The best free conference programme for all aspects of selling online The best free conference programme for all aspects of selling online
eCommerce Expo provides you with access to more than 50 case-study focussed conference sessions,
split into four theatres covering the latest trends, technology and innovation in digital & mobile
marketing, ecommerce & mcommerce, payment & security and fulfilment, delivery & retention –
eCommerce & mCommerce Theatre
these sessions are certainly unmissable!
Sponsored by
Digital & Mobile Marketing Theatre
TIME COMPANY SPEAKER SESSION TITLE
Sponsored by
09:45- Neolane Phil Young, Senior Sales Consultant, Using social marketing to convert fans & followers
Neolane into sustainable & profitable relationships
10:15
TIME COMPANY SPEAKER SESSION TITLE 10:45- Compuware David Zuanelli, EMEA Director of The need for speed: optimising your users
APM Solutions, Compuware ecommerce experience from the first to the last mile
Lengow Kathryn Boccuzzi, UK Sales Manager, The emarketing edge: optimising the profitability 11:15
Lengow and visibility of your online marketing campaigns
09:45- Jeremie Peiro, Co-Founder & Sales 11:45- ChannelAdvisor Julia Priddle, Head of Key Account Channel trends: what’s emerging?
Director, Lengow Management, ChannelAdvisor
10:15 Edwin Dewez, Team Lead Manager 12:15
for Nextag
DAY 1
12:45- Valtech Jonathan Cook, Head of New Media, Simplifying Facebook commerce: how Oriflame
10:45- etracker David Hudson, UK Country Manager, The great web form challenge: how mouse tracking Valtech achieved 20,000 application downloads in only
etracker can help reduce drop-off rates 13:15 6 months
11:15
DAY 1
13:45- Ascendant Jamie Smith, Head of Commerce Ecommerce failures: the key avoidable pitfalls that
11:45- Best Buy Europe Ben Adams, Multi-Channel Platform Thinking about SaaS ecommerce? Key Practice Europe, Ascendant will impact financial success
Manager, Best Buy Europe considerations when selecting a vendor 14:15
12:15
12:45- dotSearch Tink Taylor, Chief Operating Officer, Revealing the email marketing highs & lows from 14:45- Apptus David Davies, VP Marketing, Apptus Making ecommerce relevant: getting search,
dotDigital Group campaigns sent by the UK’s top 40 online retailers, recommendations and personalisation right
13:15 including M&S and Boots
15:15
Session Kristel Verhasselt, Sales Manager Magento Enterprise: delivering large-scale,
13:45- emarsys Daniel Harari, VP of Marketing & Cli- How to maximise your Q4 profits: practical steps to 15:45- Digital North Europe, Magento cost-effective ecommerce
ent Services, Co-Founder, emarsys increase ROI using email marketing
14:15 16:15 Richard Jackson, Director, Session
Digital
14:45- Ability Cindy Smith, Director of Sales, 5 simple changes to your ecommerce
Commerce Ability Commerce website that will increase your sales
15:15 Click Consult Geoff Parker, Client Services Director, The mobile opportunity: current mobile usage,
09:45-
Click Consult how websites are performing on mobile handsets
15:45- Treepodia Simon Peirson, UK Marketing, How to cover your entire catalogue with product 10:15 & what can be done to improve
Sales & Partnerships,Treepodia videos & enjoy an immediate increase in sales &
16:15 Arianna Cagli, Nectar video SEO
10:45- Venda Eric Abensur, Group Chief Executive, Why multi-channel convergence is essential & how
Venda to achieve it
11:15
09:45- Red James Candy, Business Development Commerce! This time it’s personal: the rise of
Technology Director, Red Technology personalised content and promotions 11:45- Brandbank Rob Tarrant, CEO, Brandbank Merchandising in grocery: the future of in-store
10:15 and online
12:15
11:00- Microsoft Ciao Vincenzo Calenne, Head of Social shopping: where do you stand?
eCommerce Sales UK, Microsoft-Ciao SLI Systems Nick Glynne, Managing Director, How to boost conversions through relevant site
11:30 Commerce Division 12:45-
DAY 2
Buy It Direct search
13:15 Osric Powell, Sales, SLI Systems
12:15- Emailvision John Sadowsky, Business Coach Email, social marketing & the art of storytelling
Nick Heys, CEO, Emailvision Shopatron Mark Grondin, SVP Marketing, Why ecommerce is different for branded
12:45
DAY 2
13:45- Shopatron manufacturers: because there are two customers
Claranet Michel Robert, MD, Claranet, The benefits of cloud for ecommerce 14:15 Shaun Moores, VP of Traffic & at stake - retail partners and end consumers
13:15- Conversion, Shopatron
Jo Stanford, Group IT Director,
13:45 De Vere Group
PFSweb Anabelle Kinet, Sales & Marketing Whether you’re an SME or multi-national
Screen Pages Roger Willcocks, Director, Screen 50 ways to improve the performance of your 14:45- Manager, PFSweb corporation, how can you define your ecommerce
14:15- Jerome Orlemans, European strategy? Lessons from O’Neill
Pages ecommerce website: lessons from Christopher Ward 15:15
14:45 and over 200 other online shops since 2000 Ecommerce Manager, O’Neills
15:45- Moviecom.tv Gillian O’Neil, CEO, Moviecom.tv Online video is a key component 15:45- Web Mike Anderson, Managing Director, The new multichannel road map: innovative
to the success of ecommerce Marketplace Web Marketplace Solutions technology creating inspirational cross channel
16:15 16:15 Solutions shopping
Timetables are correct at time of print – please view the boards outside each theatre for the most up-to-date timetables. Timetables are correct at time of print – please view the boards outside each theatre for the most up-to-date timetables.
Skip the queues with a Fast-Track Pass! Purchase yours from the Registration Desk for just £100! Skip the queues with a Fast-Track Pass! Purchase yours from the Registration Desk for just £100!
Guaranteed access to all Conference and Keynote sessions. Guaranteed access to all Conference and Keynote sessions.
12 www.ecommerceexpo.co.uk www.ecommerceexpo.co.uk 13

8. ConFeRenCe PRoGRAMMe ConFeRenCe PRoGRAMMe
The best free conference programme for all aspects of selling online The best free conference programme for all aspects of selling online
Payment & Security Theatre Fulfilment, Delivery & Retention Theatre
Sponsored by Sponsored by
TIME COMPANY SPEAKER SESSION TITLE TIME COMPANY SPEAKER SESSION TITLE
09:45- Netbenefit Gerry Lawrence, CTO for NetBenefit PCI: As complicated as it sounds? 09:45- Euromonitor Daniel Latev, Head of Non-Store Ecommerce growth from a consumer perspective:
and Group NBT Retailing, Euromonitor how companies can meet consumer demand
10:15 10:15
11:00- Barclaycard Neira Jones, Head of Payment From compliance to risk management
Postcode Phil Rothwell, Sales & Marketing From checkout to delivery: perfecting the customer
Security, Barclaycard 11:00-
11:30 Anywhere Director, Postcode Anywhere journey
DAY 1
11:30 Tom Percival, CTO, Graze.com
12:15- Commidea Ryan Philo, Head of Product Web-based data compromises can ruin a merchant’s
Management, Commidea reputation – but they are easily avoidable Swiss Post Chris Stevens, Head of Industry Delivering excellence in ecommerce
12:45 12:15-
DAY 1
Distance Selling, Swiss Post
12:45 International Management
13:15- WorldPay Lefras Coetzee, Head of Ecommerce What factors do you need to consider when
Proposition, WorldPay adopting an international payment strategy?
13:45 13:15- MetaPack Patrick Wall, CEO, MetaPack Growth areas & innovation in delivery: case studies
from Mothercare, ASOS and John Lewis
15:30- Ukash David Hunter,CEO, Ukash Why you should open your ‘virtual’ doors to cash 13:45
paying customers
16:00
14:15- Winbuyer Miki Balin, Founder & CEO, Winbuyer Stop visitors from leaving your site: new trends in
online shopping behaviour
14:45
09.45- Merchant Risk Nicolas Vedrenne, Managing Director, 2012 trends in payment and fraud: the view of the
Council Merchant Risk Council top 200 ecommerce players 15:30- Adobe Max Childs, Sr. Marketing Manager Personalised 121 marketing; how brands and
10.15 Systems EMEA, Scene7 - Adobe Systems retailers engage customers on a 121 basis
16:00
Ernst & Young Richard Quick, Senior Manager, Fraud risk management for ecommerce –
11:00- Forensic Data Analytics, Ernst & Young maximising your sales through controlling
your risks
11:30 Nicolas Mallison, Director, Forensic
Data & Analytics, Ernst & Young
09:45- Netop Marcus Kaber, SVP Global Marketing Top 10 methods to improve ROI with live chat
& Sales, Netop
12:15- YESpay Chandra Patni, Director, Unveiling Pouch Mobile Wallet Services in the UK 10:15
DAY 2
International YES-wallet.com
12:45
11:00- Lyris Michael Weston, GM & SVP EMEA, Those first impressions: how to harness affirmation
Credorax Benjamin Nachman, CEO, Credorax The silent revolution: the latest changes in Lyris bias to create rewarding customer relationships
13:15- 11:30
the ecommerce payment industry and how this
13:45 affects you
DAY 2
12:15- Conversocial Joshua March, Co-Founder & CEO, From social village to global village: the future
14:15- MNP & Commidea Pierre D’Abost, MD, MNP PCI Compliancy for direct commerce - Conversocial of social customer care
Dean Metcalfe, Account Manager, getting it done! 12:45
14:45 Commidea
13:15- ExportBR Adler Martins, International Lawyer, Challenges for international logistics and
15:30- Sage Pay Simon Black, Managing Director, How to avoid the pitfalls of trading online: Noronha Advogados distribution in Latin America: ecommerce
Sage Pay Sage Pay’s e-business benchmark report 13:45 pioneers case studies
16:00
14:15- P2P Mailing Paul Galpin, Managing Director, Are you delivering? Hear what your customers
P2P Mailing really think about delivery choices and standard
14:45 vs premium
Timetables are correct at time of print – please view the boards outside each theatre for the most up-to-date timetables. Timetables are correct at time of print – please view the boards outside each theatre for the most up-to-date timetables.
Skip the queues with a Fast-Track Pass! Purchase yours from the Registration Desk for just £100!
Guaranteed access to all Conference and Keynote sessions.
Skip the queues with a Fast Track Pass!
Purchase yours from the Registration Desk for just £100!
Guaranteed access to all Conference and Keynote sessions.
14 www.ecommerceexpo.co.uk www.ecommerceexpo.co.uk 15

9. sPonsoRs sPonsoRs
Thank you to our sponsors for their continued support… Theatre Sponsors
Neolane provides the only conversational marketing technology that empowers
Premier Club Sponsor organisations to build and sustain one-to-one dialogues with customers, to increase
revenue and marketing efficiency. Neolane has a track record of enabling its
VeriSign Authentication Services, now part of Symantec Corp., provides solutions customers, such as Sony, Debenhams and EMI to adapt to new communication
that allow companies and consumers to engage in communications and commerce challenges and exploit opportunities quickly.
online with confidence. With more than one million web servers using our SSL
certificates, an infrastructure that processes more than three billion certificate
checks daily, and a trust mark that is seen more than 650 million times a day, the
VeriSign seal is the most recognized symbol of trust on the Internet. Commidea are one of the UK’s most innovative and trusted providers of payment
solutions delivering a robust and secure service to merchants of all sizes. Commidea
are a PCI DSS Level 1 certified provider offering customers multi-channel processing
to include their websites, call centres and bricks and mortar stores.
Networking Bar Sponsor
PayPal is the safer, simpler, smarter way to pay online. Signing up for a PayPal
account is easy and you can pay using your debit or credit card, bank account or Credorax provides online payment processing and acquiring bank services under
PayPal balance. PayPal doesn’t share your financial details with sellers and provides one roof to online merchants. With its innovative business model and modern
industry-leading fraud protection. acquiring platform, Credorax customers enjoy excellent rates, high transaction
approval rate, easy integration, fraud protection and exceptional service level.
Credorax is a licensed financial institution, visa and MasterCard principal member.
Bag Sponsor
Sage Pay is the UK’s fastest growing Payment Service Provider and is one of the most Ukash – The Global E-Money Network. Ukash enables cash payments in over
trusted e-commerce brands. Sage Pay processes millions of secure payments for its 50 countries 6 continents, facilitating cross border transactions. Participating
34,000 customers each year — making the process of accepting payments simpler, online merchants can accept cash at their website without risk of repudiations
faster, safer and more profitable for businesses of all sizes.
and charge-backs. Ukash brings participating online merchants incremental revenue
as well as incremental users.
Lanyard Sponsor
ChannelAdvisor was founded in 2001 by Scot Wingo and Aris Buinevicius – successful emarsys is a leading global provider of email marketing solutions and services.
entrepreneurs who saw the need for a new retailer-focused e-commerce solution. Our bespoke platforms are designed specifically to meet the complex needs of our
What Scot and Aris developed was an eye-opening software solution that tamed customers and provide everything they need to increase ROI through email marketing,
the complexity of the emerging online retail space, giving sellers the power to make deliverability, customer engagement and social media solutions. Combined with
their products visible across multiple channels to the widest range of potential comprehensive world class services portfolio, emarsys is an all-in-one provider for
customers. retention email marketing.
Theatre Sponsors Ciao is a leading social shopping platform in 7 European countries and languages,
as one of the top influencers in the consumer decision-making process. Offering
Apptus is the technology leader in bringing instant, relevant access to personalized unique placements, price comparison and user engagement campaigns - Ciao helps
information to local search and e-commerce. Its products deliver advanced search, customize your image on the Internet. We engage your target audience and bridge
recommendations and content targeting. They efficiently and profitably convert the gap between you and the consumer.
clicks to sales, providing the right thing, to the right person, at the right time.
dotMailer, dotSearch, dotCommerce and dotDigital make up the digital marketing
SLI Systems offers full-service, customised, On-Demand solutions for Site-Search, experts, dotDigital Group plc. From ranking on page one in Google, to increasing
Navigation, Merchandising, and User Generated SEO. SLI’s unique concierge approach
your website conversions, to email marketing, and building your online shop, the
allows eRetailers to focus on their business instead of tweaking search results. Our
dotDigital Group can help.
dedicated account teams provide a degree of attention that is unmatched in the
industry by offering fast customer support and proactive tips and advice. SLI’s patented
Learning Engine is at the heart of our technology platform and provides ever-improving
customer experiences by observing user actions and showing the most popular Swiss Post International offers its business customers sector-specific solutions for
results accordingly. SLI solutions reduce site abandonment, improve conversions, distance selling: support in developing the business and marketing concept, support
increase sales and average order size and continually optimise information relevance in tax and customs issues, direct marketing solutions including printing, letter shop
with little hands-on maintenance by your team. SLI Systems is a privately held services, delivery to more than 220 countries, returns management, e-commerce
company, with offices in Silicon Valley, London, New Zealand and Australia. solutions and after-sales service via call centres.
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