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Basic Instructional Skills
Enhancing Organization Productivity
Ice Breaker – Three Achievements
Checking In
Expectations
What is your expectation of this training?
Strength Based Wall Chart
• Draw Your Friend’s Picture
• Encouragement/Comments
What can be done
instead of what can’t be done
rather than problems
more than weaknesses
Ground Rules
• Confidentiality
• Respect the Autonomy of Others
• No put-downs
• Only One Person to Speak at a time
• Mobile phones must be in vibration mode
• Commit Yourself
9
 Create a positive learning environment
 Structure the learning experience to the
learning objectives
 Teach effectively using basic facilitation
& presentation skills
 Develop and use basic audio visual media
effectively
10
 Create a positive learning environment
 Structure the learning experience to the
learning objectives
 Teach effectively using basic facilitation
& presentation skills
 Develop and use basic audio visual media
effectively
11
 Create a positive learning environment
 Structure the learning experience to the
learning objectives
 Teach effectively using basic facilitation
& presentation skills
 Develop and use basic audio visual media
effectively
12
 Create a positive learning environment
 Structure the learning experience to the
learning objectives
 Teach effectively using basic facilitation
& presentation skills
 Develop and use basic audio visual media
effectively
13
 Create a positive learning environment
 Structure the learning experience to the
learning objectives
 Teach effectively using basic facilitation
& presentation skills
 Develop and use basic audio visual media
effectively
14
New employees in the Training &
Development field
New Trainers who have little or no
experience in instructional skills
Any other persons interested in
developing skills for training adults
Target Audience
15
Agenda
Background Adult Learning Theory 9.00 – 10.00
Module 1 Creating the right learning 10.30
environment
a. physical environment Lunch
b. emotional environment 2.30
Module 2 Structuring the training process
2.30 – 6.00
a. Developing Learning Objectives
b. Developing Lesson Plans
ckby/BasicTTT/18Jul08/Rev6 16
Course outline (Day 2)
Module 3 Presentation Basics
a. Preparing the training / presentation materials
b. Structuring Learning Process
b. Using the basic a/v media (LCD Projector / OHP &
Flipchart)
c. Doing the presentation
2nd Day Agenda
Course outline (Day 2)
Module 4 Facilitation Basics
■ Making everyone feel comfortable and valued
■ Clarifying Objectives
■ Encouraging participation
■ Increase understanding
■ Listening and observing
■ Guiding the group
■ Summarizing key points
3rd Day Agenda
18
Module 1
Environment
19
Agenda
Background Adult Learning Theory 9.00 – 10.00
Module 1 Creating the right learning 10.30
environment
a. physical environment Lunch
b. emotional environment 2.30
Module 2 Structuring the training process
2.30 – 6.00
a. Developing Learning Objectives
b. Developing Lesson Plans
Adult Learning Theory
What Motivate Adults to Learn?
1st ModuleBackground
ckby/BasicTTT/18Jul08/Rev6 21
• Recognition
• Participation
• Achievement
• Personal Growth
Adult Learning Needs
ckby/BasicTTT/18Jul08/Rev6 22
Recognition
Adult Learning Needs
ckby/BasicTTT/18Jul08/Rev6 23
Participation
Adult Learning Needs
ckby/BasicTTT/18Jul08/Rev6 24
Achievement
Adult Learning Needs
ckby/BasicTTT/18Jul08/Rev6 25
Personal Growth
Adult Learning Needs
ckby/BasicTTT/18Jul08/Rev6 26
• Recognition
• Participation
• Achievement
• Personal Growth
• Recognition – Praise, Know their name
• Participation – Role Play, Games, Exercise
• Achievement – Tell their story, Sharing
• Personal Growth – Next Plan, Benefits
Application in Training
Creating the right learning
environment
a. Physical Environment - Infrastructure
b. Emotional Environment - Mood
1st ModuleModule 1
Creating the right learning
environment
a. Physical Environment - Infrastructure
b. Emotional Environment - Mood
1st ModuleModule 1A
Physical Environment
Exercise
MESSY
Room Arrangement Exercise Part 1
• Break into teams
• As a team, decide on the following
– seating arrangement
– where to place course materials
– tent cards
– a/v equipment
– Lighting
• Draw the layout and provide reasons for your team’s decision
Time: 15 minutes
ckby/BasicTTT/18Jul08/Rev6 32
Room Arrangement Exercise Part 2
• Each team to present their proposal including
justification
• After completion of all presentations, every team
will be required to come to a consensus on which
layout is idea for this class
• Everyone to rearrange the room according to the
consensus layout
• Time: 20 minutes
What format of
arrangement to enhance
participation?
a. Physical Environment - Infrastructure
b. Emotional Environment - Mood
1st ModuleExamples of Physical
Environment
ROOM PREPARATION CHECKLIST
• _____ Start with a clean room
• _____ Select the seating arrangement
• _____ Set up audiovisual equipment
• _____ Place participant materials, blank name tents,
evaluation forms, pens and pencils
• _____ Have a sign-in sheet available.
ROOM PREPARATION CHECKLIST
• _____ Set up a water station or place water on tables
• _____ Set up refreshments
• _____ Provide trash cans
• _____ Have supplies available
• _____ Post names and telephone numbers of resource
• _____ Air quality
ROOM PREPARATION CHECKLIST
• _____ Comfortable Chairs and Tables
• _____ a large enough room to move around in
comfortably
• _____ Make safety a priority
• _____ Limit or eliminate outside distractions
• _____ Room Temperatures
• _____ Enough Lighting
a. Physical Environment - Infrastructure
b. Emotional Environment - Mood
1st ModuleModule 1.2
Emotional Environment
participants feel comfortable and safe
A comfortable and
safe environment
Bad/Good Manager
Bad/Good Trainer
participants feel comfortable and safe
Results of comfortable and safe
environment
• try out new ideas,
• learn from others,
• explore new viewpoints,
• change attitudes and behaviors
• respects everyone’s viewpoints, and
participants feel comfortable and safe
How to create a safe and comfortable
environment?
• Do not belittle learners
• Encourage learners
• Manage negative behaviors
• Questions
• Celebrate “small wins”
• Create a climate of fun
a. Physical Environment - Infrastructure
b. Emotional Environment - Mood
1st ModuleModule 1.3
Adult Learning
ckby/BasicTTT/18Jul08/Rev6 57
• Self-Concept
• Experience
• Readiness to Learn
• Time perspective
58
• Self-Concept : Independent / Self directing
59
• Self-Concept : Independent / Self directing
• WIIFM
• Objectives
• Benefits
• Big Picture
Experience: Can be utilized as a resource
for learning
ckby/BasicTTT/18Jul08/Rev6 61
Experience: Can be utilized as a resource
for learning
• Facilitate Discussion
• Listening
• Role Play
• Questioning skills
62
• Readiness to Learn: Based on need to know
63
• Readiness to Learn: Based on need to know
• How I s it related to work
• Able to apply at work
• Teach what is necessary
64
• Time perspective : Learn by doing immediately
ckby/BasicTTT/18Jul08/Rev6 65
• Time perspective : Learn by doing immediately
• Role Play/Simulation
• Feedback
• Immediate application
Creating the right learning
environment
a. Physical Environment - Infrastructure
b. Emotional Environment - Mood
1st ModuleModule 1.4
Effective Learning
67
Principles of effective learning
Recency
Appropriateness
Motivation
Primacy
2 way communication
Feedback
Active Learning
Multi-sensory Learning
Exercise
Reflection
• Which principles
of effective
learning are
applicable to the
course you are
teaching? Why?
Reflection
• How many of the
principles are
currently applied in
the course you are
teaching? How?
ckby/BasicTTT/18Jul08/Rev6 70
Reflection
• Which principle(s)
do you intend to
incorporate in your
course? How?
ckby/BasicTTT/18Jul08/Rev6 71
Recency
Principle
We remember best those that are learnt last:
• contents at the end of the session
• things that are freshest in our minds
Application
• Keep each session short - 30 mins
• If longer, do recap more often
• At end of session, recap whole
session & highlight key learning
points
• Keep pax aware on progress of
their learning
100%
50%
0 30 min 1 hr 1 hr 30 min
Retention Curves
Recency
Application
•Keep each session short - 30 mins
•If longer, do recap more often
•At end of session, recap whole session &
highlight key learning points
•Keep pax aware on progress of their learning
100%
50%
0 30 min 1 hr 1 hr 30 min
Retention Curves
73
Appropriateness
Principle
The training must be
relevant to the
participant’s needs
(information, training aids,
case studies etc).
74
Appropriateness
Application
•Trainer should match training objectives to pax
needs
•Use examples, descriptions, illustrations that pax
are familiar with
ckby/BasicTTT/18Jul08/Rev6 75
Motivation
Principle
The participants must want to
learn, be ready to learn and
the must be reason to learn
Motivation
Application
•Ensure that the training is meaningful and relevant to
the pax, i.e. their needs are being addressed
•Use examples, descriptions, illustrations that pax are
familiar with
Motivation
Application
•Trainer must be role model. An highly motivated
trainer will most likely motivate the pax
•Encourage participation and use verbal reinforcers
generously to recognize positive behaviors and
achievements
•Use neutral reinforcers for unwanted behaviors
ckby/BasicTTT/18Jul08/Rev6 78
Primacy
Principle
The first things
learnt are usually
learnt best
100%
50%
0 30 min 1 hr 1 hr 30 min
Retention Curves
ckby/BasicTTT/18Jul08/Rev6 79
Primacy
Application
•Keep each session short - 30 mins
•If longer, do recap more often
•Put in as much important info at the
beginning
100%
50%
0 30 min 1 hr 1 hr 30 min
Retention Curves
ckby/BasicTTT/18Jul08/Rev6 80
Primacy
Application
•Keep pax aware on progress of their
learning
•Ensure that pax get things right the
first time you require them to do
something
100%
50%
0 30 min 1 hr 1 hr 30 min
Retention Curves
ckby/BasicTTT/18Jul08/Rev6 81
2-Way communication
Principle
The training process
involves
communication with
the participants, not at
them! There should be
as much interaction as
possible.
ckby/BasicTTT/18Jul08/Rev6 82
2-Way communication
Application
•Build in interaction in your training
•Body language is also included in 2 way
communication. Therefore, ensure your
body language is congruent to what you
are saying.
Feedback
Principle
Both trainer and
participant need
feedback from each
other.
ckby/BasicTTT/18Jul08/Rev6 84
Feedback
Application
•Use positive reinforcers to reward participants
for doing things right
•Neutral reinforces -
•Provide feedback on negative behavior as an
opportunity to improve further
Feedback
Application
•Use neutral reinforcers on unwanted
behaviors. Negative reinforcers will shut off
the pax from further learning.
•Check for understanding regularly for get
feedback on participant progress. This can be
done through questions, exercises, test, quiz
etc.
ckby/BasicTTT/18Jul08/Rev6 86
Active learning
Principle
Participants learn
more when they
are actively
involved in the
learning process
ckby/BasicTTT/18Jul08/Rev6 87
Active learning
Application
•Use plenty of questions to engage participants
into discussions
•Use many activities which involve the
participants, e.g. exercises, quiz, simulations,
hands-on practice, games
ckby/BasicTTT/18Jul08/Rev6 88
Multi-sensory learning
Principle
Learning is for
more effective if
the participants
use more than
one of their five
senses
ckby/BasicTTT/18Jul08/Rev6 89
Multi-sensory learning
Teach Others 90%
Practice by Doing 75%
Discussion 50%
Demo 30%
AV 20%
Reading 10%
Lecture 5%
ckby/BasicTTT/18Jul08/Rev6 90
Multi-sensory learning
Bob Pike:
Adding visual –
14-38% retention
ckby/BasicTTT/18Jul08/Rev6 91
Multi-sensory learning
Application
•If you tell pax about something, try to
show them, and let them do as well
•When using multi-sensory learning,
ensure that the sense selected can be
used. – visual, audio and kinesthetic
Learning Styles
• Visual
Picture, Video, Slides, demo
• Auditory
Lecture, discussion and Q&A
• Kinesthetic
Role Plays, Games and Group Exercise
ckby/BasicTTT/18Jul08/Rev6 93
Exercise
Principle
Things that are
repeated as best
remembered - Practice
makes perfect.
94
Exercise
Brain
Learn actively: ON
Where does it fit?
Does it confirm with I
already know?
Does it challenge what I
already know?
95
Exercise
Brain: ON
State info in their own
words
Give examples
Connection with other
facts
Apply it to case situation
ckby/BasicTTT/18Jul08/Rev6 96
Exercise
Application
•By asking frequent questions, we are
encouraging exercise
•Pax must perform the exercise themselves
ckby/BasicTTT/18Jul08/Rev6 97
Exercise
Application
•Get pax to recall frequently what has been
learnt so far as this is another form of
exercise
•Summarize frequently as this is another
form of exercise. Always summarize at the
conclusion of a session.
ckby/BasicTTT/18Jul08/Rev6 98
Comparison of Development Options
Traditional
external training
Performance
Evaluation
Special projects
Developmental jobs
Speed of job moves
Role models
Assessment-based
Feedback on strengths
and weaknesses
Informal
coaching
and
feedback
from
boss
360-degree
feedback
Mentoring
(career path
advice)
Individual
learning
Traditional internal training
Nontraditional
learning programs
Importance to self-development: rated “absolutely essential” or “very important”
Training
(#3 impact*)
Developmental
assignments (#1 impact*)
Individual Feedback/Coaching
(#2 impact*)
0 10 20 30 40 50 60 70 80 90
0
20
30
40
10
50
60
70
80
Response from executives in 50 large US companies (McKinsey study in 2000)
*Reference: For Your Improvement by Mike Lombardo & Robert Eichinger
Reflection
100
Principles of effective learning
Recency
Appropriateness
Motivation
Primacy
2 way communication
Feedback
Active Learning
Multi-sensory Learning
Exercise
Reflection
• Which principles
of effective
learning are
applicable to the
course you are
teaching? Why?
Reflection
• How many of the
principles are
currently applied in
the course you are
teaching? How?
ckby/BasicTTT/18Jul08/Rev6 103
Reflection
• Which principle(s)
do you intend to
incorporate in your
course? How?
104
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