1. How to Build a Contactless
Restaurant
Since the COVID-19 pandemic began, restaurants have looked high and low
for solutions to encourage customers to their doors. With dine-services
suffering because of required social distance measures and limited capacity
restrictions, they’ve overwhelmingly turned to off-premise solutions like
delivery and pickup.
Tightening up business and streamlining operations has allowed the industry
to save costs this year. Simultaneously, state-of-the-art restaurant technology
garners more customers and provides better service when they dine with you
over a competitor. QR codes, near-field communication, and digital menus
have swept the consumer landscape, and the trend is only projected to
grow—even once the imminent threat of the virus has passed.
Get the Most from Contactless Tech
It’s not just about what technology you have but how you use it. No matter
what devices you integrate into ongoing operations, there’s always room for
improvement, especially since it is continuously evolving.
Self-Service Kiosks reduce wait times and the line for the cashier. Put them
somewhere well-lit, highly-trafficked and visible (or intuitive) from the
entrance.
2. QR codes located on the tables, brought over by staff or posted at the host
stand for guests to scan, automatically redirect to a digital menu optimized
for mobile use.
Remote temperature checks and sanitization via UV lights all help maintain a
COVID-free workplace and reduce potential transmission as much as possible.
Near-field communication technology guarantees more secure payments,
thus reducing the risk of fraud. With cloud-based systems that are harder to
hack than traditional ones, guests never have to hand off their card to a third
party so they can control their own transaction experience and end the meal
on a high note.
Automatically request guest feedback by sending surveys (with permission)
to their email or phone number on record. That way you can see what works,
or doesn’t work, and tailor the experience in a way you know your best
customers crave.
Contactless technology will bring your restaurant into the future, where
modern customers already expect a safer and quicker dining experience.
Truthfully, high-tech devices work best when they work together; Point of
Sales, Kitchen Display Systems, and even mobile devices to ease tableside
ordering all form a restaurant management and payment processing
ecosystem that streamlines operations to maximum efficiency.
It’s important to rely on transparency in your sanitation measures to
demonstrate your dedication to guest safety. Still, that’s only as good as the
3. efficiency of your overall systems, or they’ll go to a competitor who’s equally
clean but has faster order turnaround or tastier food. Every step ahead counts.
It’s a balance to prioritize sanitation, social distance, and cost-saving strategies
that equally promote your customers and business’s wellness. Go digital and
reduce your output of single-use, disposable products; limit the spread of
infection while focusing more closely on the guest experience; and generate
more sales with technology that’s setting the bar for the future.
Ready to build your own contact-free restaurant? Book a demo with eatOS
and learn an easier way to provide digital solutions to common problems
surrounding COVID-19. The future of food service is already here.
