Building complex eazyBI reports might be difficult. What data should you pull into eazyBI? What calculations do you need? What might really be useful in reports? What wizardry is required to turn MDX into beautiful charts and graphs? Team performance, project quality, team capacity and even funnel management, we give our teams all the information they need to focus their decisions on the right things. - Walter Buggenhout, Atlassian Expert - ACA IT-Solutions NV, Belgium

1. Finding confidence and control in an ever changing environment
Walter Buggenhout - ACA IT-Solutions
Data Driven Decisions in an Agile World

2. https://www.linkedin.com/in/walterbuggenhout
@WBuggenhout
Walter Buggenhout
Atlassian Expert | POD Lead Amplifly
ACA IT-Solutions
Speaking for you

3. ACA IT-Solutions
7
PODS
IT Solutions Provider
Agile!

4. 1. Living in an agile world
2. Dealing with different types of work
3. Reporting examples
4. Taking decisions with confidence
@WBuggenhout | ACA IT-Solutions

5. Living in an agile world
@WBuggenhout | ACA IT-Solutions

6. There used to be a time …
I need that report!
ASAP!
after 3 days gathering data …
… and two days travelling …
… where this was perfectly acceptable!
@WBuggenhout | ACA IT-Solutions

7. … but the world has changed radically
Which
email?
Huh?
I sent
that to you
already
Is this thing
done?
That file is
outdated
I think
Luanne is on
that
Multi-device
workflows
Distributed
workforce
Information
overload
Speed of
change
source: Atlassian

8. “Agile adoption has become mainstream — Agile
now accounts for more software development activity
than any other type of methodology. Agile competency
is growing throughout the industry.”
© Gartner 2018 - Magic Quadrant for Enterprise Agile Planning tools

9. The agile landscape
@WBuggenhout | ACA IT-Solutions
© Deloitte Consulting 2016 - The Agile Landscape v3

10. Agile is finding its way to business teams too
SOFTWARE SUPPORT
@WBuggenhout | ACA IT-Solutions
LEGALIT
MARKETING
FINANCE
HR
53,7 M
32,2 M
31 M
26,1 M
Google search results for Agile Marketing, Legal, Finance, HR
Britney Spears: 23,1 M

11. Traditional versus Agile OrganisationsSource: https://www.mckinsey.com/business-functions/organization/our-insights/the-five-trademarks-of-agile-organizations
@WBuggenhout | ACA IT-Solutions

12. “A high speed train can carry a lot of people at once
to their destination really fast,
but the destination better be the right one,
as changing direction is not really an option!”
— common sense

13. 5 trademarks of an agile organizationSource: https://www.mckinsey.com/business-functions/organization/our-insights/the-five-trademarks-of-agile-organizations
@WBuggenhout | ACA IT-Solutions
Strategy | North Star embodied across the organisation
Shared purpose and vision
Sensing and seizing opportunities
Flexible resource allocation
Actionable strategic guidance
Structure | Network of empowered teams
Open physical and virtual environment
Fit-for-purpose accountable cells
Process | Rapid decision and learning cycles
Performance orientation
Information transparency
Continuous learning
Action-oriented decision making

14. Different types of work
@WBuggenhout | ACA IT-Solutions

15. 4 types of work
The Phoenix Project, a novel by Gene Kim, Kevin Behr and George Spafford
@WBuggenhout | ACA IT-Solutions
Business Projects
IT Projects
Changes
Unplanned work
planned
unplanned
80%

16. Planned work: are we still on track?
Project budget / cost / resources
Project milestones / deadline
Project deliverables
What are your commitments on:
Provide insights in:
Budget consumption
Resource capacity
Scope status (delivered vs remaining)
Speed of delivery
Forecasted delivery dates
Quality issues / risks
@WBuggenhout | ACA IT-Solutions

17. Unplanned work: turn the unknown into predictable
What is the cost of unplanned work
Why is it there in the first place
Are we dealing with it well
What is the impact for us?
Provide insights in:
Amount of unplanned work
Types of unplanned work
Response / Resolution times
Quality of Service
Root cause analysis
Effect of preventative measures
cf impact on planned work!
@WBuggenhout | ACA IT-Solutions

18. Make your data / reports actionable
Your data / reports should:
have a clear purpose
fit their target audience
provide context to assess performance
show recent data (real-time)
facilitate deeper analysis
so everyone has the same understanding
so it is clear whether we are doing well or not
so we can draw the right conclusions, fast

19. Reporting examples
@WBuggenhout | ACA IT-Solutions

20. Some traditional agile reports
Velocity Chart Release Burndown
Cumulative flowVersion Report

21. Taking it a step further | Story reporting
! What is happening here?
@WBuggenhout | ACA IT-Solutions
0.5 1 1.5 2.5 4Story point scale:
DETECT / ACT FAST!

22. Development work | Bug - spike - story ratio
@WBuggenhout | ACA IT-Solutions

23. Demand / Capacity
@WBuggenhout | ACA IT-Solutions

24. “Building a solid house starts with a proper foundation”
— anonymous architect

25. Step by step | A learning organization
@WBuggenhout | ACA IT-Solutions

26. Taking decisions with
confidence
@WBuggenhout | ACA IT-Solutions

27. 5 trademarks of an agile organizationSource: https://www.mckinsey.com/business-functions/organization/our-insights/the-five-trademarks-of-agile-organizations
@WBuggenhout | ACA IT-Solutions
Strategy | North Star embodied across the organisation
Shared purpose and vision
Sensing and seizing opportunities
Flexible resource allocation
Actionable strategic guidance
Structure | Network of empowered teams
Open physical and virtual environment
Fit-for-purpose accountable cells
Process | Rapid decision and learning cycles
Performance orientation
Information transparency
Continuous learning
Action-oriented decision making

28. Grow towards confident decisions
What are we doing?
Why are we doing it?
How can we tell we are doing it well?
Create trust and confidence through your reporting
Strategy | Create direction Process | Rapid decision and learning cycles
Get your basics right
Start measuring what you have today
Focus on the actionable
Benchmark
Start your next iteration

29. THANKS
FOR LISTENING
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