1. KNOWLEDGE MANAGEMENT
GROUP 1
 Biju Karthikeyan
 Manivel Lincon
 Nafisa Shireen
 Pragnya Mishra
 Sridevi

2. OBJECTIVE
 Understand knowledge management (KM)
 Briefing on KM models
 KM- Strategy, Initiatives, and Processes
 Managing Organizational Structures
 KM and Core Competencies
 KM Systems
 KM Tools
 KM Resources and Techniques.

3. INTRODUCTION
What is knowledge management?
◦ Ideas
◦ Read
◦ Heard
◦ Imagine

4. The Old Pyramid
Knowledge is a fluid mix of framed experience, values,
contextual information and expert insight that provided a
framework for evaluating and incorporating new
experiences and information.

5. TYPES OF KNOWLEDGE

6. Embedded Knowledge
◦ It refers to the knowledge that is
locked in processes, products, culture,
routines, artifacts, or structures
◦ Embedded knowledge is found in:
rules, processes, manuals,
organizational culture, codes of
conduct, ethics, products, etc.

7. KNOWLEDGE RESIDES AS
 StructuredInformation
 Unstructured Information
 Expertise

8. KM Definition
KM is the creation, extraction,
transformation and storage of the correct
knowledge and information in order to
design better policy, modify action and
deliver results
◦ (Horwitch and Armacost (2002)

10. KM SYSTEMS AND MODELS
 SECI MODEL
 N-FORM ORGANIZATION (Gunnar Hedlund)
 KNOWING AND KNOWLEDGE (Earl)
 THE OK NET AND THE OCS (Carayannis)
 THREE PILLARS OF KNOWLEDGE MANAGEMENT (Wiig)
 A MODEL OF INTELLECTUAL CAPITAL (Edvinsson)
 THE ECOLOGY OF KNOWLEDGE MANAGEMENT (Snowden)
 KNOWLEDGE MANAGEMENT PROCESSES (Inkpen & Dinur)
 INTELLECTUAL CAPITAL MANAGEMENT (Van Buren)
 A TAXONOMY OF KNOWLEDGE MANAGEMENT (Despres &
Chauvel)
 THE KM PROCESS FRAMEWORK (Bukowitz & Williams)
 THE KM MATRIX (Gamble & Blackwell)
 AN INTEGRATED KNOWLEDGE MANAGEMENT MODEL

11. SECI MODEL

12. KM- STRATEGY,INITIATIVES,
AND PROCESSES

13. KNOWLEDGE DISCOVERY AND
DETECTION
 Explicit knowledge
 Tacit knowledge
 Embedded knowledge
KNOWLEDGE ORGANIZATION & ASSESSMENT
 Explicit knowledge organization
 Tacit knowledge organization
 Embedded knowledge organization
KNOWLEDGE SHARING
 Explicit knowledge sharing
Explicit knowledge sharing and IT
 Tacit knowledge sharing
Tacit knowledge sharing and IT
 Embedded knowledge sharing
 Embedded knowledge sharing and IT

14. MANAGING KNOWLEDGE REUSE
 Three roles for knowledge reuse
 Knowledge reuse situations
 Problems and recommendations for managing
knowledge reuse
KNOWLEDGE CREATION
 Managing knowledge creation
KNOWLEDGE ACQUISITION
 Customers
 Suppliers
 Competitors
 Partners/Alliances

15. MANAGING ORGANISATIONAL
STRUCTURES
Types of organizational structures
• Formal
• Informal
Organizational Culture Change
Organizational culture represents the way things are
done in an organization, encompassing the values,
beliefs, and attitude that generate a common framework
for interpreting events.

16. DEFINING AND MAPPING
ORGANIZATIONAL CULTURE

17. KM AND CORE COMPETENCIES
“The collective learning of the organization, especially
how to coordinate different production skills and
integrate multiple streams of technologies”
(Pralahad and Hamel)
How core competencies are managed:
 Identifying and assessing core competencies
 Sustaining core competencies
 Building core competencies
 Unlearning core competencies

18. KNOWLEDGE MANAGEMENT
SYSTEMS
• Problems and failure factors
• Promoting acceptance and usefulness
• Step 1: KMS organizational fit
• Step 2: KMS acceptance
• Step 3: KMS continued use

19. KM TOOLS
GROUPWARE SYSTEMS
THE INTRANET & EXTRANET
WAREHOUSING DATA: THE DATA
WAREHOUSE, DATA MINING, OLAP, AND
DATA VISUALIZATION
DECISION SUPPORT SYSTEMS
CONTENT MANAGEMENT SYSTEMS
DOCUMENT MANAGEMENT SYSTEMS

20. Groupware Systems
 Communication tools: Tools for sending messages
and files, including email, web publishing, wikis, file
sharing, etc.
 Conferencing tools: e.g. video/audio conferencing,
chat, forums, etc.
 Collaborative management tools: Tools for
managing group activities, e.g. project management
systems, workflow systems, information management
systems, etc.
Groupware Acquisition/Design
Groupware Implementation Issues

21. The Intranet & Extranet
INTRANET
Functions :
 Publishing: E.g. homepages, newsletters, documents, employee directories.
 Searching: The intranet can integrate different search functions, e.g. through a
search engine or using a system of categorization.
 Transacting: Allows user to make transactions with other web/intranet
homepages.
 Interacting: Collaborative applications and other groupware, expert finders,
directories, etc.
 Recording: It can be used as a storage medium for such elements as
procedures, best practices, and FAQs (embedded and explicit knowledge).
Implemented solutions :
 Knowledge sharing.
 Innovation management.
 Comments.
 Ratings.
 Participation rewards.
 Customized collections
Extranet

22. Warehousing Data: The Data Warehouse,
Data Mining, OLAP, and Data Visualization
OLAP
 Query and reporting.
 Multidimensional
analysis.
 Statistical analysis.
Data Mining
Business understanding -
> data understanding ->
data preparation ->
modeling -> evaluation -
> deployment
Data Visualization
Data & Info - Graphically

23. Decision Support Systems
Role-access and manipulate data.
Goal-enhance decision-making and solve problems by
working with the manager.
Three criteria for success: Compatibility, Understandability,
and Effectiveness
An effective decision support system requires that the
organization:
 Investigates the decisions made within their firm
 Compares these decisions with KM activities
 Evaluates any current decision support system in light of
this
 Modifies said system if necessary

24. Content Management Systems
Functions:
 Provide templates for publishing
 Tag content with metadata
 Make it easy to edit content
 Version control
 Allow for collaborative work on content
 Integrated document management systems
 Workflow management
 Provide extensions and plug-ins for increased functionality
Factors for consideration:
 Technology
 Ease of use
 Total cost of ownership
 Cross Platform Support and Scalability
 Web Presence Management
 Solution deployment:

25. Document Management Systems
Aid in the publishing, storage, indexing, and retrieval of documents
(explicit knowledge)
Functions:
 Capturing
 Classification using metadata
 Indexing
 Searching & retrieval
 Versioning
 Administration & security
Advantage: The document management systems offer reduced
operational costs, improved efficiency and speed of retrieval,
improved consistency, and more safety (both in terms of file
backups and security measures).

26. KNOWLEDGE MANAGEMENT
RESOURCES & TECHNIQUES
i)Knowledge management training
 Education
 Consultancy
ii) Story telling
iii) Mentoring

27. THANK YOU