Presentation includes financial tips from Tom Draggoo of Siuslaw Bank and Workplace Culture & Productivity from Meri Justis.

2. Top Three Business Tips Tom Draggoo Assistant Vice President Business Development Officer

9. IT’S YOUR BOTTOM LINE SPRINGFIELD AREA CHAMBER OF COMMERCE MEMBERSHIP BREAKFAST Presented by T HE J USTIS G ROUP Workplace Culture and Productivity

10. Harvard Business Review Study Service-Profit Chain Premise: When service companies put employees and customers first, a radical shift occurs in the way they manage and measure success. The J ustis G roup Putting the Service-Profit Chain to Work Harvard Business Review

11. Leadership Profitability & Growth Putting the Service-Profit Chain to Work Harvard Business Review Employee Productivity Drives Profitability and Growth The J ustis G roup

12. Leadership Internal Quality Employee Satisfaction Employee Loyalty Employee Productivity External Service Value Customer Satisfaction Customer Loyalty Profitability & Growth Putting the Service-Profit Chain to Work Harvard Business Review Employee Productivity Drives Profitability and Growth The J ustis G roup