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Social Media Boot Camp
Business Edition
June 28, 2013
#scispeakIMHC
Back in the day, this was the “new hotness.” 25” screen. Color picture. Made by Zenith, it weighed just under 200 pounds. For a little more money, it even came with a remote control.
Contrast that with today’s hotness: Samsung’s new OLED television. With a 55” screen, it’s about as thick as 3 credit cards and weighs as much as a 3 month old baby. It’s 3D and internet
compatible. And there is no remote option.
Technology Television
Social Media Communicate
• Researcher pub on Twitter / Mechanic on YouTube
• Younger / Better educated / more money
Walking points
• Social Media Overview:
Features and Benefits	

• Social Media Strategy
and Execution	

• Hands On: Facebook 	

• Hands On:Twitter
Social Media
• Twitter	

• Facebook	

• YouTube	

• Vimeo	

• Yelp	

• MySpace	

• Blogging	

• Instagram	

• Pinterest	

• LinkedIn	

• FourSquare	

• Tumblr
• Number of platforms
• Poll of people
Demographics
Racial Demographics
23%
31%
47%
Twitter
21%
35%
44%
Black Hispanic White
Instagram
22%
28%
50%
Pinterest
Source: eMarketer, March 11, 2013
43%
57%
Facebook
41%
59%
Female Male
Twitter
18%
82%
Pinterest
29%
71%
50% 50%
Google + LinkedIn
Source: Mashable, March 9, 2012
More women than men use social media. Why?
46%
22%
18%
14%
0-24 25-34 35-44 45+
Facebook
33%
25%
23%
19%
Twitter
50%
11%
28%
11%
Google +
49%
32%
15%
4%
35%
29%
26%
10%
Pinterest
LinkedIn
Source: Mashable, March 9, 2012
More people 45+ use Facebook, LinkedIn and Google +
18 - 29
30 - 49
50 - 64
65 +
0% 20% 40% 60% 80% 100%
Source: Pew Research Center
Who Using ?
• Younger people use it more
• Baby Boomers should not be ignored.
24%
57%
10%
9%
Facebook
24%
59%
8%
9%
< HS HS Some College College + Grad
Twitter
25%
61%
9%5%
Pinterest
50%
37%
10%3%
LinkedIn
No Data
Source: Mashable, March 9, 2012
11%
47%
33%
9%
Facebook
15%
37%
38%
10%
Twitter
10%
46%
37%
7%
$0-24,999 $25-49,999
$50-99,999 >$100k
Pinterest
No Data
22%
50%
21%
7%
LinkedIn
Source: Mashable, March 9, 2012
The Face of 	

Social Media
• Large companies? More resources
• Face of social media?
Faceboo
k
Social Media for Business
• What does social media for business look like? It looks just...like...this
• 800 lb. gorilla in the room.
• Audience of 750 MM people, why ignore?
164 Million	

US Internet Users
152 Million	

US Facebook USers
Source: Blogher,April 2011
93% of US Adult Internet Users	

Are on Facebook
93% of the adult internet users are on Facebook.
Poll of audience
Build a Community
• Lots of pictures
•
Information	

Sharing
• Don’t sell
• Tough to do!
Twitter is useless!
• Facebook = 800 lb. gorilla in the room, Twitter = 450 lbs...and growing
• 500 MM total / 200 MM active
• Confession time: I hated at first! 
• Talking about you already - join in!
126!
Source: TheSocialSkinny.com
Let’s think about this from your standpoint: you have a business tip of the week, share it. Every week at the same time. A different tip every week.
Think of it as “Where’s the Beef?” and “California Raisins” on steroids.
8% of Americans
45% is of mass communication	

is nonsense
250 million tweets
Stats
65% of Top Companies
Source:TheSocialSkinny
Bloggin
g
The final type of social media platform for your company that we’ll discuss is blogging.
weblog; diary of your opinion, thoughts	

and information
• Conversation
BuildYour Brand
Your brand is your brand. This represents your company and it is what people will think when they think of your company. Make sure your blog represents
your brand.
Customer Service
0%
10%
20%
30%
40%
2007 2008 2009 2010 2011
39%
34%
29%
25%
16%
US Companies Using Blogs for Marketing
Source: eMarketer,August 2010
The big question is whether companies are blogging. Nearly 4 / 10 companies are blogging as part of their marketing department. And the percentage is
growing every year.
Retail Sales
Brand Sites
BLOGS
Facebook
Groups
YouTube
LinkedIn
Google +
0% 60%
20%
20%
27%
28%
31%
31%
34%
56%
Sites That Influence Purchase Decisions
eMarketer, Feb. 2013
Instagram
• Best on a mobile device
• Hard on desktop
Advice
• Be careful who you like / and vice versa
• Pick a topic
• Be professional
• Highlight others
LinkedIn
• Professional Facebook
• B2B Marketing
• Professional Facebook
• TRUE News Feed
• Jobs
• Groups
• Connections (not friends)
• Recommendations
• Endorsements
Advice
• Be professional
• Join groups (not too many)
Tumblr
• Micro-Blogging platform
• Recently purchased by Yahoo!
• Pic oriented
YouTube	

and 	

Vimeo
Charlie Bit My Finger
6 years old
Silly and foolish
Compare the Market Ad
Google +
• Features
• Benefits
• Features
• Benefits
Pinterest
• Features
• Benefits
Men’s Fashions
• 49 MM users
4 C’s of Social Media
Strategy
• Like Us on Facebook
• Follow Us on Twitter
• Connect on LinkedIn
• The C’s are part of strategy
Content Is King
This is the first thing that I tell people. If you don’t have important things to say, no one is going to listen to you. This is the first step.
Be Creative
If you have the same old information, no one is going to listen. Make it fun.
Be Consistent
• How often will you post, tweet, connect and blog?
• Varies for platform
Be Committed
Social Media Tips and Techniques
Listen
Most undervalued aspect
Share, Don’t Sell
Step 1: Build and Execute Strategy
• Biggest problem for people
• If not, just a social platform
Step 1: Objective
CONCRETE | MEASURABLE | ACHIEVABLE
Increase Likes 25% in 6 months => Facebook
• MUST be written
• 2000 Followers by December 31
• Engage with 10 customers / week
GOAL ACTION FREQCY. METRICS TIME
Increase	

Likes
Post
interactive
content
Ongoing
#Likes	

CTR
1 Hour/
week
FACEBOOK
Resources	

Hootsuite	

Facebook Insights	

Facebook Newsfeed
1st Question: Current status?
2nd: where do you want to go?
3rd: how will you get there?
Step 2: Know the Audience
• Even in social media
• Ideal customer?
• Who do you want to listen
Step 3: Hot Buttons
• What important to your audience
• Topics to discuss?
• Words / phrases to use
Step 4: StakeYour Turf
• Know which platforms you will use
Step 5: Set Up Engagement
• How will you let people know?
• Northview example
Step 6: Plan Resource Use
• Who?
• What?
• When?
Step 7: Measure for Results
• Did it work?
Break
Hands On Activity:	

Facebook
Facebook Page
• news feed
• Messages
• Events
Fan Page
• Running an Ad
• Apps
• About “Me”
Does it Right?
• Social Media Examiner (asks questions)
• Minority Health Coalition of Grant County (needs pics and engagement)
Hands On Activity:	

Twitter

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