Keynote given at the ARMA InfoCon event (#ARMA2019) in Nashville, TN (October 2019). In this presentation, I share four ingredients required for lasting organizational change, and make the case for identifying change agents or "champions" within the digital workplace to implement real change.

1. The Rise of the Digital
Workplace Champion
Christian Buckley
CollabTalk LLC

2. Christian Buckley
https://christianbuckley.me/
• Founder & CEO of CollabTalk LLC, an independent research and
technical marketing services firm based in Lehi, Utah
• Microsoft Regional Director and MVP (Office Apps & Services)
• 6-time author on SharePoint and software configuration management
• Fractional-CMO for Extranet User Manager, tyGraph, and revealit.io
• Blogging since 2004 at buckleyPLANET.com
• CollabTalk Podcast on Soundcloud, iTunes, Stitcher and Spotify
• https://youtube.com/c/CollabTalk

3. 3
Share three stories
Provide four ingredients for success
Wrap it up with one suggestion on making it your own
My goals for this talk

4. 4
LONG
WALK
STORY #1
HOME
THE
Image by Christian Buckley

5. 5
THE SECRET TO
WHAT IS
CHANGE?
 Make the alternatives incredibly
embarrassing for your end users?
 Select the right tools?
 Train your end users on the right
features, and new processes?
 Get your end users to alter their
behavior, permanently
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6. 6
When end users can adapt to change, they become
 More efficient
 More effective in their roles
 More collaborative
 More innovative
THE SECRET TO
WHAT IS
CHANGE?
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7. 7
CHANGE
IS INCREDIBLY
DIFFICULT
THE PROBLEM:

8. 8
OVERLY
EAGER
STORY #2
MANAGER
THE
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9. 9
LASTING CHANGE,
WITHOUT
YOUR EFFORTS WILL
 People follow the path of least resistance
 HOW you reach your destination is just as
important as finishing
 We focus so much on process and
technology, we forget the people
LIKELY FAIL
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10. 10
Moving to a Digital Workplace has broad impact
Technology not only automates and
streamlines, it can fundamentally change
what we do, and how we do it.
Processes are about alignment of people
with technology, and can be a key
differentiator for your business – and
dramatically change in the future workplace.
People are able to adapt and change, but we
often pay the least amount of attention to the
constant pace of change from which we expect
people to learn, adapt, and be productive.

11. 11
Transparency
Consistency
Iteration
Four ingredients to lasting change
Collaboration

12. 12
MORNING
STAND-UP
STORY #3
MEETING
THE
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13. 13
WHY IT
WORKED
 We made all of our activities transparent
 We kept going
 Everyone had a voice, and anyone could write on the board
 We constantly revised our priorities, and communicated our changes
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14. HINGES ON
SUCCESS
“Cultural Fit” is the keystone to your Digital Workplace
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15. 15
Transparent Consistent
IterativeCollaborative
The Digital Workplace Champion

16. 16
Create a culture with change at its center, and
you will find multiple opportunities to step into
the role of the Digital Workplace Champion
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17. THANK YOU!
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18. Christian Buckley
https://christianbuckley.me/
• Founder & CEO of CollabTalk LLC, an independent research and
technical marketing services firm based in Lehi, Utah
• Microsoft Regional Director and MVP (Office Apps & Services)
• 6-time author on SharePoint and software configuration management
• Fractional-CMO for Extranet User Manager, tyGraph, and revealit.io
• Blogging since 2004 at buckleyPLANET.com
• CollabTalk Podcast on Soundcloud, iTunes, Stitcher and Spotify
• https://youtube.com/c/CollabTalk

19. The Rise of the Digital
Workplace Champion
Christian Buckley
CollabTalk LLC