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Innovation Compass
                               How to develop a market and build
                                    a successful business

                                                                 iLab
                                   Turning innovation into business

                                                  Prof. Dr. Guy Bauwen

                                             Director Knowledge Center
                                      Entrepreneurship & Business Innovation
                                      Rotterdam University of Applied Sciences


            g.a.bauwen@hr.nl                    Rotterdam, September 18, 2012


19-9-2012                      Copyright Dr. Guy Bauwen - 2012                  1
Innovation Compass:
                       Knowledge Center Entrepreneurship &
                                       Business Innovation
              Innovation            Entrepreneurship
                                                                            Major activities:
                                                                            1. Knowledge Development.
International                                 Marketing
                          Knowledge
                            Center
                                                                            2. Knowledge transfer.
                       Entrepreneurship
                          & Business                                        3. Knowledge dissemination.
                          Innovation
  Finance                                      Creativity                   4. Knowledge valorization.
                                                                            5. Knowledge Funding.

               Attitudes &          Labor
               Talent               Practices

        A strong team of proven academic and business domain experts.
  Relevant & rigor research projects in collaboration with educators & students


  19-9-2012                               Copyright Dr. Guy Bauwen - 2012                         2
Innovation Compass:
                   Knowledge Center Entrepreneurship &
                                   Business Innovation
                   Research domain: the innovation life cycle.



      Fuzzy
                                                                          End
      Front              1      2                  3            4        Game
       End


                      ①       ②      ③                            ④
                     Filter Develop Grow                        Manage
 Upstream: ideation, filtering, incubation, new product development are critical.
Downstream: introducing, accelerating, managing & pruning are important stages.


       9/19/2012                  © Bauwen Consulting - 2011.                   3
Innovation Compass:
                                        Challenges that will be addressed
                                            • Why is the growth race into new territory
              Organisation                    for new ventures so challenging?

                                         • How do most new ventures confront the
Marketing                       Strategy   brutal external and internal realities?

                                            • Why fail most new ventures to deliver the
                                              desired and expected outcome?
  Sales
                             Innovation • How can new ventures influence their
                                          destiny and reach their destination?

             Entrepreneurship               • Which diagnostics, tools & techniques
                                              can new ventures use to succeed?

  Innovation and entrepreneurship are on top of the agenda … Why is the
   mortality rate so high? What can we learn from successes & disasters?


 19-9-2012                           Copyright Dr. Guy Bauwen - 2012             4
Innovation Compass
                                                                    Some facts and figures:
       Commercialisation not a regular            Absence of formal processes
           leadership subject                          ad-hoc decisions
                           33%                                     60%
                           67%                                     40%
                                                                                  32%
            44%                             10%
                                                                                  68%
            56%                             90%



   Time-to-Volume                                                            Not satisfied with
    not monitored                                                        innovation measurements
                         Not satisfied & underperform
                        at the commercialisation stage



19-9-2012                        Copyright Dr. Guy Bauwen - 2012                           5
Innovation Compass:
                                       Which lenses do you use?

               Industry        • External view
            Attractiveness     • Five forces: industry attractiveness


            Resource Based     • Internal view & uniquenes
                 View          • Resources, processes, values

           Resource            • Complement your resources
        Dependency View        • Leverage external resources


              Dynamic          • Adapt to the environment
             Capabilities      • Adaptability & agility & alignment

                               • The sky the limit
            Strategic Intent   • Stretch & go for it



19-9-2012                      Copyright Dr. Guy Bauwen - 2012          6
Innovation Compass:
                         Market Development Models
                     Planning Overview
                                                          Understanding the
                                                          battlefield & the context
                                                          Market dynamics
            Part 1                                        Competitive positions &
                                                          moves
                                                          Assessing alternatives
                                                          for the company,
                                                          customers, strategies
                                                          Determining objectives
                                                          & goals
            Part 2
                                                          Translating
                                                          strategies in actions
                                                          Blueprint for action
                                                          Monitoring key
                                                          indicators


19-9-2012               Copyright Dr. Guy Bauwen - 2012                           7
Innovation Compass:
                                  Market Development Models

                                                Opportunities
                                                   3          Vision
Desired              Barriers                                                       Intent
                                                                      Goals
Outcome
                                         2                                      Threats
            External forces

Resources
Processes
                                Strategy

Values                                         1
              Mission                                                     Drivers
Strenghts                     Internal forces

            Weaknesses                                             Time
19-9-2012                        Copyright Dr. Guy Bauwen - 2012                      8
Innovation Compass:
                                                      Diamonds of success
                             Ambidextrous

                     Speed of     Monitoring & Measuring
                  Decision Making
   Scaling

            Connecting
                                             Sensing
                                                                      Synchronizing
                             Screening                             Internally / Externally

             Stretching
                 Strategic        Seizing
                   Intent

19-9-2012                        Copyright Dr. Guy Bauwen - 2012                         9
Sensing (Connecting)
                                                                 Capabilities
                    “Our approach for capturing insights was inadequate for
                                              embryonic markets”   Core Routing Manager

            Sensing is about identifying new growth opportunities,
            selecting targets, and acting with agility & anticipating.

                      o Seeing/Listening: have antennas in position;
                        continuously explore external and internal opportunities.
                      o Filtering/Interpreting: filter your knowledge, make
                        choices, determine priorities, take actions.
                      o Decision making speed: act with agility = adaptability
                        + speed and execute as a laser beam.


   “Sensing requires you are open to the world ... You don’t wait until
                      opportunities come to you”

19-9-2012                      Copyright Dr. Guy Bauwen - 2012                   10
Scaling (Shaping)
                                                                 Capabilities
                      “Be enthusiastic, show passion, but remain with both
                                                       feet on the ground”.

 Scaling is tailoring and modularizing offerings and influencing
                     the way the market develops
       Shaping
                        o Scaling right: is about tailoring and bundling your
                          offering and determining your positioning.
                        o Scaling down: is about modularizing, simplifying
                          and optimizing the time to close your orders.
                        o Scaling up: is about serving demand directly and
   Growth is oxigen       indirectly influencing the way the market develops.


  “In the battlefield there is no time for learning and watching, but for
                    the right and the fastest execution”

19-9-2012                      Copyright Dr. Guy Bauwen - 2012            11
Collaborating Capabilities
                     “If I could go back in time, I would definitely evaluate,
                    select much faster strategic partnerships, decide with
                                                        a sense of urgency”.
 Collaborating starts by assessing and selecting the right
      partner at the right time and do the right things.

                    o Screening: assess fit and attractiveness of
                      existing and new partners.
                    o Selecting: make sure the right partners are
                      chosen and the right mix of partners are active.
                    o Sharing: walk the talk and exchange
                      knowledge.


            “Don’t just relate … Collaborate“.

19-9-2012               Copyright Dr. Guy Bauwen - 2012                 12
Capturing (Seizing) Capabilities
            “As long as you have not elevated the discussion to a higher level of
                           business talk, you remain in the technical doldrums”.

    Seizing capabilities is about making the right decisions and
                      executing with discipline


                         o Seizing: making the right decisions and executing
                           with discipline.
                         o Spearheading: getting the time to close an order
                           under control, to keep promises.
                         o Synchronizing: make sure the organization is
                           operationally in line with the market.


  “Measurements drive management decisions & actions”.

19-9-2012                      Copyright Dr. Guy Bauwen - 2012              13
Leading Capabilities
                “People who lead frequently bear scars from their efforts to bring about
                adaptive change. Often they are silenced. On occasion they are killed.”.

            Leading capabilities are ambidexterous, are able to confront
                    constructive conflicts & leverage dialogues

                                o Mobilizing: energizing & motivating the
                                  stakeholders to move ahead.
                                o Strategic conflict & dialogues: using constructive
                                  conflict to navigate thru any situation.
                                o Dynamic stability & ambidexterity: being real
                                  time aligned with the environment.


 “Achievers ignore the boundaries of the old and have the courage to
                          explore the new”

19-9-2012                             Copyright Dr. Guy Bauwen - 2012              14
Innovation Compass:
                   Top Reasons Why First-Time Entrepreneurs Fail

                                  Lessons for young entrepreneurs

  1. Limited business opportunities. Not every good idea can become a great business. Just
       because you passionately believe that your product or service is great, and everyone needs it,
       doesn’t mean that everyone will buy it. There is no substitute for market research.
  2.   No written plan. Don’t believe the myth that a business plan isn’t worth the effort. The
       discipline of writing down a plan is the best way to make sure you actually understand how to
       transform your idea into a business.
  3.   No revenue model. Even a non-profit has to generate revenue to offset operating costs. If
       your product is free, or you lose money on every sale, it’s hard to make it up in volume. If your
       customers have no money, your business won’t last long.
  4.   No intellectual property. If you expect to seek investors, or you expect to have a
       sustainable competitive advantage against giants in your industry, you need to register for
       patents, trademarks and copyrights, as well as enlist non-compete and non-disclosure
       agreements to protect trade secrets. Intellectual property is also often the largest element of
       early-stage company valuations for professional investors.
  5.   Too much competition. Having no competitors is a red flag - it may mean there’s no market
       - but finding ten or more with a simple Google search means your area of interest may be a
       crowded. Remember, sleeping giants can wake up. So, don’t assume that Microsoft or Procter &
       Gamble are too big and slow for you to worry about.
 Source: Martin Zwilling, Entrepreneur, September 15, 2012.


19-9-2012                                       Copyright Dr. Guy Bauwen - 2012                            15
Innovation Compass:
                   Top Reasons Why First-Time Entrepreneurs Fail
                                  Lessons for young entrepreneurs

  1. Can’t execute. When young entrepreneurs come to me with that “million dollar idea,” I have to
       tell them that an idea alone is really worth nothing. It’s all about the execution. If you’re not
       comfortable making hard decisions and taking risks, you won’t do well in this role.
  2.   An inexperienced team. In reality, investors fund people, not ideas. They look for people
       with real experience in the business domain of the startup, and people with real experience
       running a startup. If this is your first time around, find a partner who has “been there and done
       that” to balance your passion and bring experience to the team.
  3.   Underestimating resource requirements. A major resource is cash funding, but other
       resources, such as industry contacts and access to marketing channels may be more important
       for certain products. Having too much cash, not managed wisely, can be just as devastating as
       too little cash. Don’t quit your day job until new revenue is flowing.
  4.   Not enough marketing. Having a slick word-of-mouth marketing strategy isn’t enough to
       make your product and brand visible in the relentless onslaught of new media out there today.
       Even viral marketing costs real money and time. Without effective and innovative marketing
       across the range of media, you won’t have customers - or a business.
  5.   Giving in too early. The most common cause of startup failure is the entrepreneur just gets
       tired, gives up and shuts down the company. Despite setbacks, many successful entrepreneurs
       like Steve Jobs and Thomas Edison kept their vision until they found success.

 Source: Martin Zwilling, Entrepreneur, September 15, 2012.


19-9-2012                                       Copyright Dr. Guy Bauwen - 2012                            16

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briefing Innovation Compass (by Guy Bauwen)

  • 1. Innovation Compass How to develop a market and build a successful business iLab Turning innovation into business Prof. Dr. Guy Bauwen Director Knowledge Center Entrepreneurship & Business Innovation Rotterdam University of Applied Sciences g.a.bauwen@hr.nl Rotterdam, September 18, 2012 19-9-2012 Copyright Dr. Guy Bauwen - 2012 1
  • 2. Innovation Compass: Knowledge Center Entrepreneurship & Business Innovation Innovation Entrepreneurship Major activities: 1. Knowledge Development. International Marketing Knowledge Center 2. Knowledge transfer. Entrepreneurship & Business 3. Knowledge dissemination. Innovation Finance Creativity 4. Knowledge valorization. 5. Knowledge Funding. Attitudes & Labor Talent Practices A strong team of proven academic and business domain experts. Relevant & rigor research projects in collaboration with educators & students 19-9-2012 Copyright Dr. Guy Bauwen - 2012 2
  • 3. Innovation Compass: Knowledge Center Entrepreneurship & Business Innovation Research domain: the innovation life cycle. Fuzzy End Front 1 2 3 4 Game End ① ② ③ ④ Filter Develop Grow Manage Upstream: ideation, filtering, incubation, new product development are critical. Downstream: introducing, accelerating, managing & pruning are important stages. 9/19/2012 © Bauwen Consulting - 2011. 3
  • 4. Innovation Compass: Challenges that will be addressed • Why is the growth race into new territory Organisation for new ventures so challenging? • How do most new ventures confront the Marketing Strategy brutal external and internal realities? • Why fail most new ventures to deliver the desired and expected outcome? Sales Innovation • How can new ventures influence their destiny and reach their destination? Entrepreneurship • Which diagnostics, tools & techniques can new ventures use to succeed? Innovation and entrepreneurship are on top of the agenda … Why is the mortality rate so high? What can we learn from successes & disasters? 19-9-2012 Copyright Dr. Guy Bauwen - 2012 4
  • 5. Innovation Compass Some facts and figures: Commercialisation not a regular Absence of formal processes leadership subject ad-hoc decisions 33% 60% 67% 40% 32% 44% 10% 68% 56% 90% Time-to-Volume Not satisfied with not monitored innovation measurements Not satisfied & underperform at the commercialisation stage 19-9-2012 Copyright Dr. Guy Bauwen - 2012 5
  • 6. Innovation Compass: Which lenses do you use? Industry • External view Attractiveness • Five forces: industry attractiveness Resource Based • Internal view & uniquenes View • Resources, processes, values Resource • Complement your resources Dependency View • Leverage external resources Dynamic • Adapt to the environment Capabilities • Adaptability & agility & alignment • The sky the limit Strategic Intent • Stretch & go for it 19-9-2012 Copyright Dr. Guy Bauwen - 2012 6
  • 7. Innovation Compass: Market Development Models Planning Overview Understanding the battlefield & the context Market dynamics Part 1 Competitive positions & moves Assessing alternatives for the company, customers, strategies Determining objectives & goals Part 2 Translating strategies in actions Blueprint for action Monitoring key indicators 19-9-2012 Copyright Dr. Guy Bauwen - 2012 7
  • 8. Innovation Compass: Market Development Models Opportunities 3 Vision Desired Barriers Intent Goals Outcome 2 Threats External forces Resources Processes Strategy Values 1 Mission Drivers Strenghts Internal forces Weaknesses Time 19-9-2012 Copyright Dr. Guy Bauwen - 2012 8
  • 9. Innovation Compass: Diamonds of success Ambidextrous Speed of Monitoring & Measuring Decision Making Scaling Connecting Sensing Synchronizing Screening Internally / Externally Stretching Strategic Seizing Intent 19-9-2012 Copyright Dr. Guy Bauwen - 2012 9
  • 10. Sensing (Connecting) Capabilities “Our approach for capturing insights was inadequate for embryonic markets” Core Routing Manager Sensing is about identifying new growth opportunities, selecting targets, and acting with agility & anticipating. o Seeing/Listening: have antennas in position; continuously explore external and internal opportunities. o Filtering/Interpreting: filter your knowledge, make choices, determine priorities, take actions. o Decision making speed: act with agility = adaptability + speed and execute as a laser beam. “Sensing requires you are open to the world ... You don’t wait until opportunities come to you” 19-9-2012 Copyright Dr. Guy Bauwen - 2012 10
  • 11. Scaling (Shaping) Capabilities “Be enthusiastic, show passion, but remain with both feet on the ground”. Scaling is tailoring and modularizing offerings and influencing the way the market develops Shaping o Scaling right: is about tailoring and bundling your offering and determining your positioning. o Scaling down: is about modularizing, simplifying and optimizing the time to close your orders. o Scaling up: is about serving demand directly and Growth is oxigen indirectly influencing the way the market develops. “In the battlefield there is no time for learning and watching, but for the right and the fastest execution” 19-9-2012 Copyright Dr. Guy Bauwen - 2012 11
  • 12. Collaborating Capabilities “If I could go back in time, I would definitely evaluate, select much faster strategic partnerships, decide with a sense of urgency”. Collaborating starts by assessing and selecting the right partner at the right time and do the right things. o Screening: assess fit and attractiveness of existing and new partners. o Selecting: make sure the right partners are chosen and the right mix of partners are active. o Sharing: walk the talk and exchange knowledge. “Don’t just relate … Collaborate“. 19-9-2012 Copyright Dr. Guy Bauwen - 2012 12
  • 13. Capturing (Seizing) Capabilities “As long as you have not elevated the discussion to a higher level of business talk, you remain in the technical doldrums”. Seizing capabilities is about making the right decisions and executing with discipline o Seizing: making the right decisions and executing with discipline. o Spearheading: getting the time to close an order under control, to keep promises. o Synchronizing: make sure the organization is operationally in line with the market. “Measurements drive management decisions & actions”. 19-9-2012 Copyright Dr. Guy Bauwen - 2012 13
  • 14. Leading Capabilities “People who lead frequently bear scars from their efforts to bring about adaptive change. Often they are silenced. On occasion they are killed.”. Leading capabilities are ambidexterous, are able to confront constructive conflicts & leverage dialogues o Mobilizing: energizing & motivating the stakeholders to move ahead. o Strategic conflict & dialogues: using constructive conflict to navigate thru any situation. o Dynamic stability & ambidexterity: being real time aligned with the environment. “Achievers ignore the boundaries of the old and have the courage to explore the new” 19-9-2012 Copyright Dr. Guy Bauwen - 2012 14
  • 15. Innovation Compass: Top Reasons Why First-Time Entrepreneurs Fail Lessons for young entrepreneurs 1. Limited business opportunities. Not every good idea can become a great business. Just because you passionately believe that your product or service is great, and everyone needs it, doesn’t mean that everyone will buy it. There is no substitute for market research. 2. No written plan. Don’t believe the myth that a business plan isn’t worth the effort. The discipline of writing down a plan is the best way to make sure you actually understand how to transform your idea into a business. 3. No revenue model. Even a non-profit has to generate revenue to offset operating costs. If your product is free, or you lose money on every sale, it’s hard to make it up in volume. If your customers have no money, your business won’t last long. 4. No intellectual property. If you expect to seek investors, or you expect to have a sustainable competitive advantage against giants in your industry, you need to register for patents, trademarks and copyrights, as well as enlist non-compete and non-disclosure agreements to protect trade secrets. Intellectual property is also often the largest element of early-stage company valuations for professional investors. 5. Too much competition. Having no competitors is a red flag - it may mean there’s no market - but finding ten or more with a simple Google search means your area of interest may be a crowded. Remember, sleeping giants can wake up. So, don’t assume that Microsoft or Procter & Gamble are too big and slow for you to worry about. Source: Martin Zwilling, Entrepreneur, September 15, 2012. 19-9-2012 Copyright Dr. Guy Bauwen - 2012 15
  • 16. Innovation Compass: Top Reasons Why First-Time Entrepreneurs Fail Lessons for young entrepreneurs 1. Can’t execute. When young entrepreneurs come to me with that “million dollar idea,” I have to tell them that an idea alone is really worth nothing. It’s all about the execution. If you’re not comfortable making hard decisions and taking risks, you won’t do well in this role. 2. An inexperienced team. In reality, investors fund people, not ideas. They look for people with real experience in the business domain of the startup, and people with real experience running a startup. If this is your first time around, find a partner who has “been there and done that” to balance your passion and bring experience to the team. 3. Underestimating resource requirements. A major resource is cash funding, but other resources, such as industry contacts and access to marketing channels may be more important for certain products. Having too much cash, not managed wisely, can be just as devastating as too little cash. Don’t quit your day job until new revenue is flowing. 4. Not enough marketing. Having a slick word-of-mouth marketing strategy isn’t enough to make your product and brand visible in the relentless onslaught of new media out there today. Even viral marketing costs real money and time. Without effective and innovative marketing across the range of media, you won’t have customers - or a business. 5. Giving in too early. The most common cause of startup failure is the entrepreneur just gets tired, gives up and shuts down the company. Despite setbacks, many successful entrepreneurs like Steve Jobs and Thomas Edison kept their vision until they found success. Source: Martin Zwilling, Entrepreneur, September 15, 2012. 19-9-2012 Copyright Dr. Guy Bauwen - 2012 16