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                                                                                             Transforming your data center from a cost center to a business enabler requires
                                                                                             a holistic approach. There are ten domains in the data center you must consider in
                                                                                             order to achieve successful transformation. Cisco Domain TenSM is a framework
                                                                                             that reveals these essential domains. It can help you identify gaps and create an
                                                                                             architectural roadmap for:

                                                                                             •	   Consolidation and Virtualization
                                                                                             •	   Cloud
                                                                                             •	   Applications
                                                                                             •	   Desktop Virtualization

                                                                                             Understanding the Cisco Domain Ten framework allows you to accelerate the
                                                                                             transformation of your data center, regardless of whether you want to take
                                                                                             advantage of virtualization, move to a cloud-based IT model, or operate your
                                                                                             data center more efficiently and agilely.

                                                                                             Begin your journey by clicking on any domain to your left
                                                                                             or the quick links above.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Facilities and Infrastructure
                                                                                             Every data center begins at the physical resource domain, what Cisco refers to as
                                                                                             Facilities and Infrastructure. This domain includes active computing, storage, and
                                                                                             networking resources and supporting facilities, such as power and cooling equip-
                                                                                             ment. These elements are common to all data centers and must be part of any
                                                                                             environmental, management, and implementation considerations.


                                                                                                BEST PRACTICE

                                                                                                Standardize infrastructure to simplify virtualization, automation, and
                                                                                                ongoing operations.

                                                                                                Successful transformation of the data center infrastructure requires coop-
                                                                                                eration among server, network, and storage assets; these capabilities are
                                                                                                available with the Cisco Unified Computing System™ platform. Resources
                                                                                                that are highly standardized and treated as a resource pool, unlike resources
                                                                                                in traditional servers, storage, and network silos, allow dynamic provisioning.
                                                                                                Hardware and servers can be made completely transparent to the OS and
                                                                                                the applications that run on them. This “stateless computing” allows the OS
                                                                                                and applications to move from one server to another.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Facilities and Infrastructure
                                                                                             Customers are adopting next-generation infrastructure two to three times faster
                                                                                             than they had planned; therefore, when designing infrastructure, it is important to
                                                                                             plan for future growth and retirement of old assets.

                                                                                             When infrastructure is designed to function as an efficient system, it helps:

                                                                                             •	 Simplify operations and lower costs
                                                                                             •	 Provide a stable, secure, and cost-efficient foundation to deliver highly available
                                                                                                applications
                                                                                             •	 Reduce complexity of virtualization and automation
                                                                                             •	 Transition from legacy systems to a modern architecture that is agile, cost-
                                                                                                effective, and scalable
                                                                                             •	 Tame the sprawl of active resources, unstructured data, application and web
                                                                                                servers, and virtual machines
                                                                                             •	 Enable “plug-and-play” capacity

                                                                                             Bringing together all the elements in the data center is the first step toward a
                                                                                             simple operation model that enables IT-as-a-Service (ITaaS).




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Facilities and Infrastructure
                                                                                             Cisco provides a complete architecture platform designed specifically to support
                                                                                             virtualization in the data center. Cisco Unified Data Center changes the economics
                                                                                             of the data center by unifying compute, storage, networking, virtualization, and
                                                                                             management into a single platform. This is designed to increase operating effi-
                                                                                             ciencies, simplify operations, and provide business agility—essential for deploying
                                                                                             IT as a service and cloud computing.

                                                                                             Computing:
                                                                                             Cisco Unified Computing System (Cisco UCS®) anchors the data center architec-
                                                                                             ture with a highly scalable system-level computing solution that integrates com-
                                                                                             puting, access network, and storage network resources. The UCS platform uses
                                                                                             integrated, model-based management to simplify and speed deployment of virtu-
                                                                                             alized environments, bringing the network directly to server and virtual machines
                                                                                             for increased performance, security, and manageability.

                                                                                             Network:
                                                                                             Cisco Unified Fabric delivers high-performance data and storage networking to
                                                                                             simplify deployment, help ensure quality of experience, and reduce operating
                                                                                             costs. Cisco’s integrated network services provide high-speed connectivity and
                                                                                             high availability, increase application performance, and reduce security risks in
                                                                                             multitenant environments.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Facilities and Infrastructure
                                                                                             Storage:
                                                                                             Multiprotocol storage networks start with the reliable performance and rich, ma-
                                                                                             ture functionality of Fiber Channel SANs that extend seamlessly into the ethernet
                                                                                             realm, resulting in a single network with the flexibility to deploy both protocols at
                                                                                             any point in the path between server and storage. Cisco has developed integrated
                                                                                             systems with partners such as EMC, VMware, Hitachi Data Systems, and NetApp,
                                                                                             which feature Cisco UCS, Unified Fabric, and partner storage. The result is a
                                                                                             standardized infrastructure and the foundation to rapidly deliver data center
                                                                                             applications, virtualized desktops, and cloud computing services.

                                                                                             Case Studies:

                                                                                             Melbourne Water Reduces Data Center Energy Consumption By 40 Percent

                                                                                             Elon University Grows Capacity with New Data Center Platform




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Virtualization and Abstraction
                                                                                             The combination of Virtualization and Abstraction makes cloud computing
                                                                                             possible. Virtualization is one of the biggest trends in IT, and for good reason.
                                                                                             Virtualization solutions such as VMware, Citrix, Microsoft, and Red Hat offer
                                                                                             separate computing functions from physical hardware and allow users to easily
                                                                                             share resources. Virtualization enables IT to provide services that scale seamlessly
                                                                                             across a standardized infrastructure. Server virtualization allows applications to
                                                                                             run in separate, isolated partitions—or virtual machines— within a single server and
                                                                                             enables workloads to be moved as necessary, providing significant benefits.


                                                                                                BEST PRACTICE

                                                                                                Expand virtualization across computing, storage, and networking
                                                                                                resources. Design virtualized environments to support bare-metal and
                                                                                                virtual provisioning.

                                                                                                At present, a number of workloads still cannot be run in a virtual environ-
                                                                                                ment for a variety of reasons. Infrastructure must be thoughtfully designed
                                                                                                to allow bare-metal provisioning while still providing the enhanced benefits
                                                                                                of virtualization.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Virtualization and Abstraction
                                                                                             Virtualization fundamentally changes the way that IT managers think about com-
                                                                                             puting resources. They no longer have to manage individual servers and instead
                                                                                             can concentrate on the services that the technology can provide. Server virtual-
                                                                                             ization is propelling storage and network virtualization, which is also referred to
                                                                                             as abstraction. Storage virtualization integrates physical storage from multiple
                                                                                             network storage devices so that they appear as one device. Network virtualiza-
                                                                                             tion combines available network resources and treats all servers and services as a
                                                                                             single pool of resources that can be redeployed in real time to meet user demand.

                                                                                             Abstraction hides the complexity from the user and presents a single, high-level,
                                                                                             and simplified concept of a data center’s hardware, network, infrastructure, and
                                                                                             storage resources as a single fabric. By hiding unnecessary details about resourc-
                                                                                             es, abstraction allows IT managers to focus on the applications and services that
                                                                                             they want to deploy.

                                                                                             A unified platform that delivers rapid deployment through automated configuration
                                                                                             will simplify architecture and reduce costs. Virtualization must be built into the
                                                                                             network, allowing administrators to manage virtual machines and physical servers
                                                                                             the same way, providing massive scalability along with uncompromised security,
                                                                                             visibility, and control.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Virtualization and Abstraction
                                                                                             Cisco Nexus 1000V switches simplify and scale virtual networking. By adding
                                                                                             virtualization intelligence to your data center, you get highly secure, multitenant
                                                                                             services.

                                                                                             Cisco recommends a phased virtualization roadmap that makes financial sense
                                                                                             and also addresses IT concerns. Organizations can accelerate the adoption of a
                                                                                             virtualization solution and lay the foundation to securely manage policy changes
                                                                                             and compliance concerns across the server, network, voice, video, and storage
                                                                                             components.

                                                                                             Virtualization is one of the biggest differences between a traditional data center
                                                                                             and a cloud data center, offering increased performance, consolidation ratios, and
                                                                                             scalability while lowering the total cost of ownership. It also lays the groundwork
                                                                                             for a service-oriented infrastructure and is an important first step to moving a data
                                                                                             center toward automation and orchestration.

                                                                                             Information about desktop virtualization can be found in domain 8.

                                                                                             Case study:

                                                                                             Tatts Group Drives Positive Change Through Consolidation and Virtualization




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Automation and Orchestration
                                                                                             The Automation and Orchestration domain is based on management automation
                                                                                             software. This software enables IT organizations to automate and orchestrate
                                                                                             what goes on within the virtualization domain sitting on top of the standard
                                                                                             infrastructure.

                                                                                             This domain can streamline repetitive data center processes - such as applica-
                                                                                             tion and server OS deployment - and drastically reduce provisioning time for new
                                                                                             services.

                                                                                                BEST PRACTICE

                                                                                                Automate an entire process including IT and business operations.
                                                                                                Understanding and incorporating all interdependencies increases
                                                                                                automation success.

                                                                                                For example, consider an organization that is automating the provisioning
                                                                                                of new server resources. If the IT team automates only the IT part of the
                                                                                                task, they may have to pause and get manual approval to assign IP
                                                                                                addresses. They may also have to get manual approval to allocate
                                                                                                resources, which can slow down the process.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Automation and Orchestration
                                                                                             Automation, which replaces manual actions with software executables and scripts,
                                                                                             has been widely used by IT professionals for many years. An organization spends
                                                                                             time and resources building servers, configuring storage arrays, making network
                                                                                             changes, and performing countless other repetitive and expensive tasks. Auto-
                                                                                             mation eliminates the need for such tasks to be performed manually, and it com-
                                                                                             pletes them with greater accuracy.

                                                                                             Orchestration links a variety of automated tasks together to provision a new
                                                                                             service. It is performed using a set of tools and workflow templates that integrate
                                                                                             multiple discrete tasks and management actions by providing a software-based
                                                                                             workflow using standard interfaces.

                                                                                             Together, automation and orchestration enable organizations to realize the full
                                                                                             efficiency benefits promised by new IT models.

                                                                                             This domain lays the foundation for two areas: a self-service user portal and
                                                                                             workload automation.

                                                                                             Case studies:

                                                                                             Cisco Services Helps Lower TCO for Cisco IT




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
User Portal
                                                                                             The User Portal defines the user experience and is the domain in which we work,
                                                                                             live, and play. Users can order what they need from a menu of standard options
                                                                                             using an intuitive portal interface (for example, Amazon.com). The user portal has
                                                                                             two main components: the software tool, which provides the functions, and the
                                                                                             governance model, which enables the tool. Management can control and track
                                                                                             each service from initial request to decommissioning. IT can enable self-service
                                                                                             provisioning of application and infrastructure requests within minutes instead of
                                                                                             weeks.


                                                                                                BEST PRACTICE

                                                                                                Determine the scope of the user portal, including current and future
                                                                                                needs. Will it be used only for IT infrastructure tasks? Will it offer new
                                                                                                applications? Or will it enable access to other functional assets such as
                                                                                                marketing campaigns?

                                                                                                It is also critical to determine who can access the user portal, what limita-
                                                                                                tions are placed on what each user can see, and how sophisticated the
                                                                                                user portal will be.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
User Portal

                                                                                             Figure 1: Example of a user portal interface




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
User Portal
                                                                                             It is important to thoughtfully consider the usability of the portal; together with
                                                                                             domains 5 and 6, the user portal supports consistent ordering and delivery pro-
                                                                                             cesses through automation and IT policy enforcement. Creating a single interface
                                                                                             that interacts with the complex computing systems empower users to order what
                                                                                             they want and are authorized to order.

                                                                                             Learn about Cisco Cloud Portal. It helps IT organizations:

                                                                                             •	 Encourage adoption of standardized options with a menu in an online catalog
                                                                                             •	 Deploy an internal private cloud and govern public cloud usage with a self-ser-
                                                                                                vice portal
                                                                                             •	 Manage the lifecycle of services and monitor consumption for pay-per-use
                                                                                                tracking
                                                                                             •	 Improve visibility into demand to help ensure more accurate capacity planning




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Service Catalog and Management
                                                                                             The Service Catalog and Management domain is closely linked with the user
                                                                                             portal Domain. When an end user accesses the user portal, the user sees a menu
                                                                                             of services that can be ordered. The menu is based on a catalog of services. The
                                                                                             service catalog is a software tool that IT uses to define and manage lists of order-
                                                                                             able IT services.


                                                                                                BEST PRACTICE

                                                                                                Determine at the start what is needed in the catalog and how extensive
                                                                                                the offers need to be. It is important to develop a service catalog that
                                                                                                meets the needs of the end user by considering:

                                                                                                •	   Who can access the user portal
                                                                                                •	   What should be in the service catalog
                                                                                                •	   How many services should be in the service catalog
                                                                                                •	   How to help ensure the manageability of the portal content




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Service Catalog and Management
                                                                                             Cisco helps customers address these considerations and design the user portal
                                                                                             and orchestration workflows.

                                                                                             Service catalog and management (service lifecycle) capabilities are often inte-
                                                                                             grated and available with the user portal to provide service-level agreement (SLA)
                                                                                             management policies, procedures, and service assurance for requestable servic-
                                                                                             es. In this domain the offer is defined as well as the level of reliance, and the level
                                                                                             of location-specific development.

                                                                                             Some customers may want only a limited choice of services while other custom-
                                                                                             ers may want more. The more standardized the service catalog is, the greater the
                                                                                             operational efficiency and the lower the cost per unit. Standardization of the user
                                                                                             portal enables consistent ordering and delivery processes through automation and
                                                                                             IT policy enforcement.

                                                                                             Living behind the catalog is software containing all the logic needed to manage
                                                                                             the catalog. This gives IT the capability to define and maintain catalogs - such as
                                                                                             updates and adding services - assign services to specific user roles so that portal
                                                                                             users only see those services they are authorized for, and connect services to the
                                                                                             automated tasks associated with specific services.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Service Catalog and Management
                                                                                             Cisco Unified Management helps organizations automate and manage their IT
                                                                                             infrastructure and services to meet the needs of the business. It features automa-
                                                                                             tion, orchestration, and lifecycle management to simplify deployment and opera-
                                                                                             tion of physical or bare-metal, virtual, and cloud infrastructure. Cisco helps IT
                                                                                             departments develop a self-service portal and service catalog to quickly deliver
                                                                                             on-demand IT services to support business initiatives.

                                                                                             Case studies:

                                                                                             Puleng Technologies Helps Sasol Save Time, Reduce Costs, and Increase User
                                                                                             Satisfaction With Self-service Catalog




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Service Financial Management
                                                                                             The Service Financial Management Domain allows organizations to set up and
                                                                                             track usage-based billing. This tracking and billing capability is sometimes re-
                                                                                             ferred to as chargeback, showback, or usage tracking. This capability essentially
                                                                                             allows users to pay for only those services that they use. With chargeback, IT can
                                                                                             justify the value of consumed services to the organization and understand the
                                                                                             impact of consumption on costs. For example, consider electricity: consumers
                                                                                             pay only for power that is consumed. The cloud works the same way. It offers a
                                                                                             system of financial controls that auditors favor because it allows organizations to
                                                                                             easily see and understand the effects of consumption on business decisions.


                                                                                               BEST PRACTICE

                                                                                               Cloud computing enables utility-based billing. IT pricing models can be
                                                                                               structured to cover costs or to convert IT services into profit centers. IT
                                                                                               professionals can determine which approach is right for their organizations.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Infrastructure-as-a-Service (IaaS): Domains 1 through 6 provide the foundation
                                                                                             for a true private cloud that offers IaaS. The infrastructure is provided to an end
                                                                                             user as a service according to what that user orders through the portal and
                                                                                             service catalog.

                                                                                             As shown in figure 2, an IaaS offering contains the essential characteristics of
                                                                                             cloud computing as defined by ISACA:

                                                                                                                                                               figure 2




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Service Financial Management
                                                                                             Cisco offers the Unified Data Center platform that unifies networking, compute,
                                                                                             storage and management into a common fabric-based architecture designed to
                                                                                             deliver business agility, IT simplicity and financial flexibility.

                                                                                             This platform is designed specifically to enable on-demand provisioning from
                                                                                             shared pools of infrastructure resource across physical and virtual environments.
                                                                                             The Cisco Unified Data Center, combined with our professional and technical ser-
                                                                                             vices, help IT organizations transform their legacy operations to IT-as-a-Service.
                                                                                             Services from Cisco and our partners help you plan, build, and manage your
                                                                                             desired data center or cloud solution.

                                                                                             Case Study:

                                                                                             SunGard Introduces High-Availability Private Cloud Service




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Platform
                                                                                             The Platform Domain provides an environment for developers. What sets the plat-
                                                                                             form apart from other domains is the platform combines commercially available
                                                                                             software elements on top of the infrastructure. Software includes OS, middleware
                                                                                             and database applications.


                                                                                                BEST PRACTICE

                                                                                                Reduce the number of OS images supported to simplify management
                                                                                                and deployment of a cloud platform.

                                                                                                Many organizations have one unique OS image per server. However, IT
                                                                                                departments have learned as they move toward automation that a better
                                                                                                approach is to use a small number of standardized OS images that can
                                                                                                apply to multiple servers, to standardize automation. For example, a tradi-
                                                                                                tional guideline is the use of one system administrator for every 25 servers.
                                                                                                A best practice is to have one administrator for every 100 servers. With
                                                                                                standardization, organizations can move to one administrator for every
                                                                                                2,500 servers, greatly reducing the number of staff members devoted to
                                                                                                system administration and allowing members to focus on other activities.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Platform
                                                                                             The platform includes the provisioning of these software elements through the
                                                                                             user portal, providing the platform-as-a-service (PaaS). For instance, with PaaS,
                                                                                             clients can offer database-as-a-service capabilities with the database administra-
                                                                                             tor (DBA) able to enter through the user portal to provision the database.

                                                                                             To be effective in this domain, clients must be able to justify the number of OS,
                                                                                             middleware, and database versions they are supporting. Each variation in platform
                                                                                             components adds complexity to the overall system, so decisions about the plat-
                                                                                             form layer need to be made with care.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Applications
                                                                                             The applications that are physically located and run on the cloud infrastructure
                                                                                             are commonly referred to as software-as-a-service (SaaS) offerings. Just like the
                                                                                             software in the platform domain, the applications in domain 8 need to be prepared
                                                                                             before they can be provisioned in the cloud. Before migrating to the cloud, you
                                                                                             need to determine whether your applications are compatible with a cloud environ-
                                                                                             ment. Many existing applications were not developed to take advantage of cloud
                                                                                             infrastructure, and as a result they will not run well in a cloud infrastructure.


                                                                                                BEST PRACTICE

                                                                                                Determine the application strategy by considering where the applica-
                                                                                                tions will reside, the suitability of applications for the target environment,
                                                                                                and potential application modernization.



                                                                                             Cisco can help determine how the application stack should look. We can help
                                                                                             identify which applications are well suited for the cloud, which will work with some
                                                                                             remediation and which are inappropriate for cloud deployment. Cisco can help
                                                                                             enterprises understand the scale of their cloud environment and the size of the
                                                                                             infrastructure needed and then migrate the applications to the cloud
                                                                                             infrastructure.



© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Business Applications
                                                                                             When migrating or deploying business applications such as those from Oracle,
                                                                                             Microsoft, or SAP, organizations must address the application environment.
                                                                                             They need to:

                                                                                             •	 Migrate applications to a computing platform that helps reduce costs and
                                                                                                increase business agility
                                                                                             •	 Decide which applications to virtualize and modernize
                                                                                             •	 Decide which operating systems to standardize
                                                                                             •	 Identify the core business-critical applications and their dependencies
                                                                                             •	 Determine application data location and proximity for low-latency
                                                                                                user experiences
                                                                                             •	 Profile applications for capacity and reliability
                                                                                             •	 Understand the complex interdependencies of the network, storage,
                                                                                                computing, and server layers and how they affect application layout
                                                                                             •	 Assess the effects on disaster recovery plans
                                                                                             •	 Simplify application management
                                                                                             •	 Automate provisioning




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Business Applications
                                                                                             All these tasks require the organization to take a strategic approach to align busi-
                                                                                             ness goals with the target application environment.

                                                                                             Case study:

                                                                                             Avago Technologies Accelerate Business Cycle Times




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Desktop Virtualization
                                                                                             End users are moving towards a world of greater workplace mobility by bringing
                                                                                             their own devices to work. The need for access to corporate applications and data
                                                                                             at anytime, from anywhere, and on any device is increasing daily. Desktop virtu-
                                                                                             alization technologies, which replace the traditional desktop environment with a
                                                                                             virtual desktop infrastructure (VDI) to meet the demand for secure mobile access,
                                                                                             delivers these capabilities and when provided through the cloud, are combined
                                                                                             with the ubiquitous access, elasticity, and measured service that distinguish cloud
                                                                                             computing and make delivering these services both viable and practical. Desktop
                                                                                             virtualization may also include application, virtual desktop, and remote services. It
                                                                                             decouples application execution from where the client physically resides, allowing
                                                                                             new client computing paradigms.


                                                                                                BEST PRACTICE

                                                                                                Avoid the initial capital costs associated with deployment of a virtual
                                                                                                desktop solution. Explore cloud based “as-a-service” options. In ad-
                                                                                                dition, inquire about storage and network optimization approaches and
                                                                                                technologies to reduce storage and bandwidth requirements and
                                                                                                improve performance.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Desktop Virtualization
                                                                                             Benefits of desktop virtualization include: simplified desktop and application man-
                                                                                             agement; reduced operational costs; secured company data; and the foundation
                                                                                             for a rich user experience.

                                                                                             Cisco Desktop Virtualization Services deliver rich, expert-based services end
                                                                                             to end that can help you rapidly plan, build, and manage a desktop virtualization
                                                                                             solution of your choice. These services also help provide the right fit with your
                                                                                             existing investments and align your IT and business strategies. Transitioning to
                                                                                             desktop virtualization requires alignment across numerous technologies and IT
                                                                                             departments. This change can be a time-consuming effort, often requiring spe-
                                                                                             cific skills across multiple technology domains that are not readily available in most
                                                                                             IT departments. Cisco Desktop Virtualization Services can streamline this transfor-
                                                                                             mation with expert-based services that can help you rapidly achieve the desktop
                                                                                             virtualization solution of your choice anywhere, with any device, over any medium.

                                                                                             Case Studies:

                                                                                             Seattle University Regains Control of Desktop Applications




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Collaboration Applications
                                                                                             Cloud environments provide a new level of flexibility in application and data deliv-
                                                                                             ery. Applications and services that are provisioned from a cloud provide operation
                                                                                             benefits without the capital expenses of on-premises environments. As direct
                                                                                             consumers of cloud-hosted applications and services from Cisco and our part-
                                                                                             ners, end users get access to high-performance, enterprise-class applications
                                                                                             and services.

                                                                                             Learn more about Cisco Hosted Collaboration Solutions.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Application Modernization
                                                                                             Besides migrating applications to a more efficient infrastructure, there are two
                                                                                             other ways to improve application management: workload automation and appli-
                                                                                             cation modernization.

                                                                                             Workload automation includes automation of common tasks such as running
                                                                                             scheduled batch workloads and event-based business processes, as well as
                                                                                             determining where and when to run them, without the need to manage scripts
                                                                                             or customize existing tools. Workload automation can be used for a wide variety
                                                                                             of business processes and helps simplify operations, reduce costs, and promote
                                                                                             business flexibility.

                                                                                             Application modernization involves migrating custom applications to a more
                                                                                             efficient infrastructure and transforming them into stateless applications that can
                                                                                             dynamically respond to changing business requirements. For example, if a state-
                                                                                             less application is hosted in the United States but is needed in Australia, it can be
                                                                                             run in Australia, and all the local security policies will be respected. Performance
                                                                                             will be better because the application does not have to be run over the WAN.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Security and Compliance
                                                                                             Chief Information Officers (CIOs) frequently cite security concerns and compli-
                                                                                             ance requirements as two of their biggest challenges. These challenges arise
                                                                                             from the way that organizations consume IT services today, led by cloud com-
                                                                                             puting and expanded outsourcing. How to maintain the security of shared infra-
                                                                                             structure consistently tops IT professionals’ list of cloud concerns and may be the
                                                                                             main reason that some CIOs have been slow to adopt cloud computing. CIOs are
                                                                                             also facing compliance issues that did not exist a few years ago: Sarbanes-Oxley,
                                                                                             increased government scrutiny, and foreign regulations.


                                                                                                BEST PRACTICE

                                                                                                Address security and compliance risks posed by the lack of physical
                                                                                                boundaries by building security into the IT architecture. Since the
                                                                                                network connects everything, defining security in the network is
                                                                                                essential.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Security and Compliance
                                                                                             The security and compliance domain helps IT departments make the transition to
                                                                                             cloud computing—whether to a public, private, or hybrid cloud—while maintaining
                                                                                             security and meeting compliance objectives. Organizations must document secu-
                                                                                             rity and compliance requirements and provide an assessment of current vulner-
                                                                                             abilities and deviations from security best practices. As organizations develop a
                                                                                             cloud architecture, they must be sure to include experts who understand how to
                                                                                             incorporate security and compliance safeguards into complex data center and
                                                                                             cloud environments.

                                                                                             Enterprises look to segmentation to manage and organize data in the data center.
                                                                                             Each segmented area must be protected and have consistent security controls
                                                                                             that span both the physical network and the cloud to deter external and internal
                                                                                             threats.

                                                                                             As shown in figure 3, the top three data center security care-abouts are:

                                                                                             •	 Segmentation: Enforce consistent policies across physical and virtual
                                                                                                boundaries to protect data at rest and in motion.
                                                                                             •	 Threat defense: Protect businesses from external and internal threats.
                                                                                             •	 Visibility: Maintain compliance and provide insight into data center operations.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Security and Compliance
                                                                                                                       figure 3




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Security and Compliance
                                                                                             Data centers are not protected in a physical sense, and approaches to secu-
                                                                                             rity are changing dramatically. Security and compliance postures will continue
                                                                                             to evolve as these new infrastructures and services are deployed. Clients must
                                                                                             continuously evaluate and review security policies as new services and capabili-
                                                                                             ties are launched.

                                                                                             Whether your challenge is securely connecting multi-site, multi-tenant physical
                                                                                             and virtual environments, providing secure access to business applications and
                                                                                             data from any device, protecting information and privacy, or enabling secure col-
                                                                                             laboration anywhere, Cisco Services can help you plan, build, and manage perva-
                                                                                             sive security across the data center infrastructure and within and between clouds
                                                                                             to protect your business.

                                                                                             Case Studies:

                                                                                             Ecobank Cuts Costs and Improves Time to Market While Ensuring Compliance
                                                                                             with International Standards

                                                                                             California Department of Water Resources Collaborates Securely with Outside
                                                                                             Organizations




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Process and Governance
                                                                                             The process and governance domain affects the entire data center. Aligning pro-
                                                                                             cesses with business objectives enables a business to be more efficient, reduces
                                                                                             costs, and improves customer satisfaction. Governance also works to monitor and
                                                                                             document both the successes and shortcomings of an organization. Success-
                                                                                             fully implemented business processes span the entire organization transparently
                                                                                             in both the data center and the cloud environment. IT and corporate governance
                                                                                             must also adhere to and enforce processes that define the way that the cloud is
                                                                                             used and managed. Redesigning the processes to take advantage of automation
                                                                                             and the standardized infrastructure can also help organizations achieve full finan-
                                                                                             cial benefits.


                                                                                                BEST PRACTICE

                                                                                                Redesign processes to reduce the need for human intervention, and
                                                                                                update the existing compliance and policy framework to meet regulatory
                                                                                                and industry compliance requirements.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Process and Governance
                                                                                             As part of a plan for lifecycle management of virtualized environments, the com-
                                                                                             pute, network, and storage domains of virtualized data centers must be managed,
                                                                                             measured, operated, and planned together as one holistic environment that meets
                                                                                             the unique requirements of the business. Processes and tools that do not ad-
                                                                                             equately support virtualized environments must be identified, evaluated, changed,
                                                                                             or enhanced based on best practices.

                                                                                             As shown in figure 4, new IT models require a different operations approach to
                                                                                             resolve issues across a converged virtualized infrastructure. Tools, policy, and
                                                                                             process changes are needed to:

                                                                                             •	   Accelerate the provisioning and deprovisioning process
                                                                                             •	   Adjust to the elasticity of virtualized data center services
                                                                                             •	   Assure SLA commitments
                                                                                             •	   Deliver services that are no longer tightly coupled to the hardware




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Process and Governance




                                                                                             figure 4: Click image to activate demo


© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Process and Governance
                                                                                             Build a high level of security into your architecture from the start to set a higher
                                                                                             compliance and security threshold. Cisco can help you understand where you
                                                                                             need highly standardized processes, where you need to be highly flexible, and
                                                                                             what your unique requirements are. Cisco delivers solutions appropriate to your
                                                                                             organization’s compliance and policy framework to help meet global requirements
                                                                                             by incorporating everything into existing policies and procedures.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Putting It All Together

                                                                                             Setting the Foundation for Data Center Transformation

                                                                                             The Cisco Domain Ten framework defines the factors you need to consider to
                                                                                             achieve successful data center transformation.

                                                                                             Cisco helps:

                                                                                             •	   Align IT strategy with business goals
                                                                                             •	   Improve operation efficiency and reduce costs
                                                                                             •	   Enhance application performance and availability
                                                                                             •	   Create an agile and resilient foundation for your business
                                                                                             •	   Enable new business models

                                                                                             Together with our partners, Cisco brings people, processes, and technologies to
                                                                                             accelerate the transformation of your data center. Realize the full value of your
                                                                                             data center investment faster and successfully transform, optimize and secure
                                                                                             your data center.

                                                                                             Learn more about services from Cisco and our partners.

                                                                                             Overview of Cisco Services
                                                                                             Cisco Cloud Enablement Services
                                                                                             Cisco Virtualization Services
                                                                                             Cisco Desktop Virtualization Services


© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Cloud
                                                                                             Welcome to the Cloud quick link.

                                                                                             Continue your journey by clicking on any highlighted domain to your left, starting
                                                                                             with domain 1. These domains are the ones most relevant to the Cloud.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Facilities and Infrastructure
                                                                                             Every data center begins at the physical resource domain, what Cisco refers to as
                                                                                             Facilities and Infrastructure. This domain includes active computing, storage, and
                                                                                             networking resources and supporting facilities, such as power and cooling equip-
                                                                                             ment. These elements are common to all data centers and must be part of any
                                                                                             environmental, management, and implementation considerations.


                                                                                                BEST PRACTICE

                                                                                                Standardize infrastructure to simplify virtualization, automation, and
                                                                                                ongoing operations.

                                                                                                Successful transformation of the data center infrastructure requires coop-
                                                                                                eration among server, network, and storage assets; these capabilities are
                                                                                                available with the Cisco Unified Computing System™ platform. Resources
                                                                                                that are highly standardized and treated as a resource pool, unlike resources
                                                                                                in traditional servers, storage, and network silos, allow dynamic provisioning.
                                                                                                Hardware and servers can be made completely transparent to the OS and
                                                                                                the applications that run on them. This “stateless computing” allows the OS
                                                                                                and applications to move from one server to another.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Facilities and Infrastructure
                                                                                             Customers are adopting next-generation infrastructure two to three times faster
                                                                                             than they had planned; therefore, when designing infrastructure, it is important to
                                                                                             plan for future growth and retirement of old assets.

                                                                                             When infrastructure is designed to function as an efficient system, it helps:

                                                                                             •	 Simplify operations and lower costs
                                                                                             •	 Provide a stable, secure, and cost-efficient foundation to deliver highly available
                                                                                                applications
                                                                                             •	 Reduce complexity of virtualization and automation
                                                                                             •	 Transition from legacy systems to a modern architecture that is agile, cost-
                                                                                                effective, and scalable
                                                                                             •	 Tame the sprawl of active resources, unstructured data, application and web
                                                                                                servers, and virtual machines
                                                                                             •	 Enable “plug-and-play” capacity

                                                                                             Bringing together all the elements in the data center is the first step toward a
                                                                                             simple operation model that enables IT-as-a-Service (ITaaS).




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Facilities and Infrastructure
                                                                                             Cisco provides a complete architecture platform designed specifically to support
                                                                                             virtualization in the data center. Cisco Unified Data Center changes the economics
                                                                                             of the data center by unifying compute, storage, networking, virtualization, and
                                                                                             management into a single platform. This is designed to increase operating effi-
                                                                                             ciencies, simplify operations, and provide business agility—essential for deploying
                                                                                             IT as a service and cloud computing.

                                                                                             Computing:
                                                                                             Cisco Unified Computing System (Cisco UCS®) anchors the data center architec-
                                                                                             ture with a highly scalable system-level computing solution that integrates com-
                                                                                             puting, access network, and storage network resources. The UCS platform uses
                                                                                             integrated, model-based management to simplify and speed deployment of virtu-
                                                                                             alized environments, bringing the network directly to server and virtual machines
                                                                                             for increased performance, security, and manageability.

                                                                                             Network:
                                                                                             Cisco Unified Fabric delivers high-performance data and storage networking to
                                                                                             simplify deployment, help ensure quality of experience, and reduce operating
                                                                                             costs. Cisco’s integrated network services provide high-speed connectivity and
                                                                                             high availability, increase application performance, and reduce security risks in
                                                                                             multitenant environments.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Facilities and Infrastructure
                                                                                             Storage:
                                                                                             Multiprotocol storage networks start with the reliable performance and rich, ma-
                                                                                             ture functionality of Fiber Channel SANs that extend seamlessly into the ethernet
                                                                                             realm, resulting in a single network with the flexibility to deploy both protocols at
                                                                                             any point in the path between server and storage. Cisco has developed integrated
                                                                                             systems with partners such as EMC, VMware, Hitachi Data Systems, and NetApp,
                                                                                             which feature Cisco UCS, Unified Fabric, and partner storage. The result is a
                                                                                             standardized infrastructure and the foundation to rapidly deliver data center
                                                                                             applications, virtualized desktops, and cloud computing services.

                                                                                             Case Studies:

                                                                                             Melbourne Water Reduces Data Center Energy Consumption By 40 Percent

                                                                                             Elon University Grows Capacity with New Data Center Platform




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Virtualization and Abstraction
                                                                                             The combination of Virtualization and Abstraction makes cloud computing
                                                                                             possible. Virtualization is one of the biggest trends in IT, and for good reason.
                                                                                             Virtualization solutions such as VMware, Citrix, Microsoft, and Red Hat offer
                                                                                             separate computing functions from physical hardware and allow users to easily
                                                                                             share resources. Virtualization enables IT to provide services that scale seamlessly
                                                                                             across a standardized infrastructure. Server virtualization allows applications to
                                                                                             run in separate, isolated partitions—or virtual machines— within a single server and
                                                                                             enables workloads to be moved as necessary, providing significant benefits.


                                                                                                BEST PRACTICE

                                                                                                Expand virtualization across computing, storage, and networking
                                                                                                resources. Design virtualized environments to support bare-metal and
                                                                                                virtual provisioning.

                                                                                                At present, a number of workloads still cannot be run in a virtual environ-
                                                                                                ment for a variety of reasons. Infrastructure must be thoughtfully designed
                                                                                                to allow bare-metal provisioning while still providing the enhanced benefits
                                                                                                of virtualization.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Virtualization and Abstraction
                                                                                             Virtualization fundamentally changes the way that IT managers think about com-
                                                                                             puting resources. They no longer have to manage individual servers and instead
                                                                                             can concentrate on the services that the technology can provide. Server virtual-
                                                                                             ization is propelling storage and network virtualization, which is also referred to
                                                                                             as abstraction. Storage virtualization integrates physical storage from multiple
                                                                                             network storage devices so that they appear as one device. Network virtualiza-
                                                                                             tion combines available network resources and treats all servers and services as a
                                                                                             single pool of resources that can be redeployed in real time to meet user demand.

                                                                                             Abstraction hides the complexity from the user and presents a single, high-level,
                                                                                             and simplified concept of a data center’s hardware, network, infrastructure, and
                                                                                             storage resources as a single fabric. By hiding unnecessary details about resourc-
                                                                                             es, abstraction allows IT managers to focus on the applications and services that
                                                                                             they want to deploy.

                                                                                             A unified platform that delivers rapid deployment through automated configuration
                                                                                             will simplify architecture and reduce costs. Virtualization must be built into the
                                                                                             network, allowing administrators to manage virtual machines and physical servers
                                                                                             the same way, providing massive scalability along with uncompromised security,
                                                                                             visibility, and control.




© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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2 25008 domain_ten11.29.12_v2_opt

  • 1. Get Started Transforming your data center from a cost center to a business enabler requires a holistic approach. There are ten domains in the data center you must consider in order to achieve successful transformation. Cisco Domain TenSM is a framework that reveals these essential domains. It can help you identify gaps and create an architectural roadmap for: • Consolidation and Virtualization • Cloud • Applications • Desktop Virtualization Understanding the Cisco Domain Ten framework allows you to accelerate the transformation of your data center, regardless of whether you want to take advantage of virtualization, move to a cloud-based IT model, or operate your data center more efficiently and agilely. Begin your journey by clicking on any domain to your left or the quick links above. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 2. Facilities and Infrastructure Every data center begins at the physical resource domain, what Cisco refers to as Facilities and Infrastructure. This domain includes active computing, storage, and networking resources and supporting facilities, such as power and cooling equip- ment. These elements are common to all data centers and must be part of any environmental, management, and implementation considerations. BEST PRACTICE Standardize infrastructure to simplify virtualization, automation, and ongoing operations. Successful transformation of the data center infrastructure requires coop- eration among server, network, and storage assets; these capabilities are available with the Cisco Unified Computing System™ platform. Resources that are highly standardized and treated as a resource pool, unlike resources in traditional servers, storage, and network silos, allow dynamic provisioning. Hardware and servers can be made completely transparent to the OS and the applications that run on them. This “stateless computing” allows the OS and applications to move from one server to another. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 3. Facilities and Infrastructure Customers are adopting next-generation infrastructure two to three times faster than they had planned; therefore, when designing infrastructure, it is important to plan for future growth and retirement of old assets. When infrastructure is designed to function as an efficient system, it helps: • Simplify operations and lower costs • Provide a stable, secure, and cost-efficient foundation to deliver highly available applications • Reduce complexity of virtualization and automation • Transition from legacy systems to a modern architecture that is agile, cost- effective, and scalable • Tame the sprawl of active resources, unstructured data, application and web servers, and virtual machines • Enable “plug-and-play” capacity Bringing together all the elements in the data center is the first step toward a simple operation model that enables IT-as-a-Service (ITaaS). © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 4. Facilities and Infrastructure Cisco provides a complete architecture platform designed specifically to support virtualization in the data center. Cisco Unified Data Center changes the economics of the data center by unifying compute, storage, networking, virtualization, and management into a single platform. This is designed to increase operating effi- ciencies, simplify operations, and provide business agility—essential for deploying IT as a service and cloud computing. Computing: Cisco Unified Computing System (Cisco UCS®) anchors the data center architec- ture with a highly scalable system-level computing solution that integrates com- puting, access network, and storage network resources. The UCS platform uses integrated, model-based management to simplify and speed deployment of virtu- alized environments, bringing the network directly to server and virtual machines for increased performance, security, and manageability. Network: Cisco Unified Fabric delivers high-performance data and storage networking to simplify deployment, help ensure quality of experience, and reduce operating costs. Cisco’s integrated network services provide high-speed connectivity and high availability, increase application performance, and reduce security risks in multitenant environments. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 5. Facilities and Infrastructure Storage: Multiprotocol storage networks start with the reliable performance and rich, ma- ture functionality of Fiber Channel SANs that extend seamlessly into the ethernet realm, resulting in a single network with the flexibility to deploy both protocols at any point in the path between server and storage. Cisco has developed integrated systems with partners such as EMC, VMware, Hitachi Data Systems, and NetApp, which feature Cisco UCS, Unified Fabric, and partner storage. The result is a standardized infrastructure and the foundation to rapidly deliver data center applications, virtualized desktops, and cloud computing services. Case Studies: Melbourne Water Reduces Data Center Energy Consumption By 40 Percent Elon University Grows Capacity with New Data Center Platform © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 6. Virtualization and Abstraction The combination of Virtualization and Abstraction makes cloud computing possible. Virtualization is one of the biggest trends in IT, and for good reason. Virtualization solutions such as VMware, Citrix, Microsoft, and Red Hat offer separate computing functions from physical hardware and allow users to easily share resources. Virtualization enables IT to provide services that scale seamlessly across a standardized infrastructure. Server virtualization allows applications to run in separate, isolated partitions—or virtual machines— within a single server and enables workloads to be moved as necessary, providing significant benefits. BEST PRACTICE Expand virtualization across computing, storage, and networking resources. Design virtualized environments to support bare-metal and virtual provisioning. At present, a number of workloads still cannot be run in a virtual environ- ment for a variety of reasons. Infrastructure must be thoughtfully designed to allow bare-metal provisioning while still providing the enhanced benefits of virtualization. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 7. Virtualization and Abstraction Virtualization fundamentally changes the way that IT managers think about com- puting resources. They no longer have to manage individual servers and instead can concentrate on the services that the technology can provide. Server virtual- ization is propelling storage and network virtualization, which is also referred to as abstraction. Storage virtualization integrates physical storage from multiple network storage devices so that they appear as one device. Network virtualiza- tion combines available network resources and treats all servers and services as a single pool of resources that can be redeployed in real time to meet user demand. Abstraction hides the complexity from the user and presents a single, high-level, and simplified concept of a data center’s hardware, network, infrastructure, and storage resources as a single fabric. By hiding unnecessary details about resourc- es, abstraction allows IT managers to focus on the applications and services that they want to deploy. A unified platform that delivers rapid deployment through automated configuration will simplify architecture and reduce costs. Virtualization must be built into the network, allowing administrators to manage virtual machines and physical servers the same way, providing massive scalability along with uncompromised security, visibility, and control. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 8. Virtualization and Abstraction Cisco Nexus 1000V switches simplify and scale virtual networking. By adding virtualization intelligence to your data center, you get highly secure, multitenant services. Cisco recommends a phased virtualization roadmap that makes financial sense and also addresses IT concerns. Organizations can accelerate the adoption of a virtualization solution and lay the foundation to securely manage policy changes and compliance concerns across the server, network, voice, video, and storage components. Virtualization is one of the biggest differences between a traditional data center and a cloud data center, offering increased performance, consolidation ratios, and scalability while lowering the total cost of ownership. It also lays the groundwork for a service-oriented infrastructure and is an important first step to moving a data center toward automation and orchestration. Information about desktop virtualization can be found in domain 8. Case study: Tatts Group Drives Positive Change Through Consolidation and Virtualization © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 9. Automation and Orchestration The Automation and Orchestration domain is based on management automation software. This software enables IT organizations to automate and orchestrate what goes on within the virtualization domain sitting on top of the standard infrastructure. This domain can streamline repetitive data center processes - such as applica- tion and server OS deployment - and drastically reduce provisioning time for new services. BEST PRACTICE Automate an entire process including IT and business operations. Understanding and incorporating all interdependencies increases automation success. For example, consider an organization that is automating the provisioning of new server resources. If the IT team automates only the IT part of the task, they may have to pause and get manual approval to assign IP addresses. They may also have to get manual approval to allocate resources, which can slow down the process. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 10. Automation and Orchestration Automation, which replaces manual actions with software executables and scripts, has been widely used by IT professionals for many years. An organization spends time and resources building servers, configuring storage arrays, making network changes, and performing countless other repetitive and expensive tasks. Auto- mation eliminates the need for such tasks to be performed manually, and it com- pletes them with greater accuracy. Orchestration links a variety of automated tasks together to provision a new service. It is performed using a set of tools and workflow templates that integrate multiple discrete tasks and management actions by providing a software-based workflow using standard interfaces. Together, automation and orchestration enable organizations to realize the full efficiency benefits promised by new IT models. This domain lays the foundation for two areas: a self-service user portal and workload automation. Case studies: Cisco Services Helps Lower TCO for Cisco IT © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 11. User Portal The User Portal defines the user experience and is the domain in which we work, live, and play. Users can order what they need from a menu of standard options using an intuitive portal interface (for example, Amazon.com). The user portal has two main components: the software tool, which provides the functions, and the governance model, which enables the tool. Management can control and track each service from initial request to decommissioning. IT can enable self-service provisioning of application and infrastructure requests within minutes instead of weeks. BEST PRACTICE Determine the scope of the user portal, including current and future needs. Will it be used only for IT infrastructure tasks? Will it offer new applications? Or will it enable access to other functional assets such as marketing campaigns? It is also critical to determine who can access the user portal, what limita- tions are placed on what each user can see, and how sophisticated the user portal will be. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 12. User Portal Figure 1: Example of a user portal interface © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 13. User Portal It is important to thoughtfully consider the usability of the portal; together with domains 5 and 6, the user portal supports consistent ordering and delivery pro- cesses through automation and IT policy enforcement. Creating a single interface that interacts with the complex computing systems empower users to order what they want and are authorized to order. Learn about Cisco Cloud Portal. It helps IT organizations: • Encourage adoption of standardized options with a menu in an online catalog • Deploy an internal private cloud and govern public cloud usage with a self-ser- vice portal • Manage the lifecycle of services and monitor consumption for pay-per-use tracking • Improve visibility into demand to help ensure more accurate capacity planning © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 14. Service Catalog and Management The Service Catalog and Management domain is closely linked with the user portal Domain. When an end user accesses the user portal, the user sees a menu of services that can be ordered. The menu is based on a catalog of services. The service catalog is a software tool that IT uses to define and manage lists of order- able IT services. BEST PRACTICE Determine at the start what is needed in the catalog and how extensive the offers need to be. It is important to develop a service catalog that meets the needs of the end user by considering: • Who can access the user portal • What should be in the service catalog • How many services should be in the service catalog • How to help ensure the manageability of the portal content © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 15. Service Catalog and Management Cisco helps customers address these considerations and design the user portal and orchestration workflows. Service catalog and management (service lifecycle) capabilities are often inte- grated and available with the user portal to provide service-level agreement (SLA) management policies, procedures, and service assurance for requestable servic- es. In this domain the offer is defined as well as the level of reliance, and the level of location-specific development. Some customers may want only a limited choice of services while other custom- ers may want more. The more standardized the service catalog is, the greater the operational efficiency and the lower the cost per unit. Standardization of the user portal enables consistent ordering and delivery processes through automation and IT policy enforcement. Living behind the catalog is software containing all the logic needed to manage the catalog. This gives IT the capability to define and maintain catalogs - such as updates and adding services - assign services to specific user roles so that portal users only see those services they are authorized for, and connect services to the automated tasks associated with specific services. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 16. Service Catalog and Management Cisco Unified Management helps organizations automate and manage their IT infrastructure and services to meet the needs of the business. It features automa- tion, orchestration, and lifecycle management to simplify deployment and opera- tion of physical or bare-metal, virtual, and cloud infrastructure. Cisco helps IT departments develop a self-service portal and service catalog to quickly deliver on-demand IT services to support business initiatives. Case studies: Puleng Technologies Helps Sasol Save Time, Reduce Costs, and Increase User Satisfaction With Self-service Catalog © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 17. Service Financial Management The Service Financial Management Domain allows organizations to set up and track usage-based billing. This tracking and billing capability is sometimes re- ferred to as chargeback, showback, or usage tracking. This capability essentially allows users to pay for only those services that they use. With chargeback, IT can justify the value of consumed services to the organization and understand the impact of consumption on costs. For example, consider electricity: consumers pay only for power that is consumed. The cloud works the same way. It offers a system of financial controls that auditors favor because it allows organizations to easily see and understand the effects of consumption on business decisions. BEST PRACTICE Cloud computing enables utility-based billing. IT pricing models can be structured to cover costs or to convert IT services into profit centers. IT professionals can determine which approach is right for their organizations. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 18. Infrastructure-as-a-Service (IaaS): Domains 1 through 6 provide the foundation for a true private cloud that offers IaaS. The infrastructure is provided to an end user as a service according to what that user orders through the portal and service catalog. As shown in figure 2, an IaaS offering contains the essential characteristics of cloud computing as defined by ISACA: figure 2 © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 19. Service Financial Management Cisco offers the Unified Data Center platform that unifies networking, compute, storage and management into a common fabric-based architecture designed to deliver business agility, IT simplicity and financial flexibility. This platform is designed specifically to enable on-demand provisioning from shared pools of infrastructure resource across physical and virtual environments. The Cisco Unified Data Center, combined with our professional and technical ser- vices, help IT organizations transform their legacy operations to IT-as-a-Service. Services from Cisco and our partners help you plan, build, and manage your desired data center or cloud solution. Case Study: SunGard Introduces High-Availability Private Cloud Service © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 20. Platform The Platform Domain provides an environment for developers. What sets the plat- form apart from other domains is the platform combines commercially available software elements on top of the infrastructure. Software includes OS, middleware and database applications. BEST PRACTICE Reduce the number of OS images supported to simplify management and deployment of a cloud platform. Many organizations have one unique OS image per server. However, IT departments have learned as they move toward automation that a better approach is to use a small number of standardized OS images that can apply to multiple servers, to standardize automation. For example, a tradi- tional guideline is the use of one system administrator for every 25 servers. A best practice is to have one administrator for every 100 servers. With standardization, organizations can move to one administrator for every 2,500 servers, greatly reducing the number of staff members devoted to system administration and allowing members to focus on other activities. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 21. Platform The platform includes the provisioning of these software elements through the user portal, providing the platform-as-a-service (PaaS). For instance, with PaaS, clients can offer database-as-a-service capabilities with the database administra- tor (DBA) able to enter through the user portal to provision the database. To be effective in this domain, clients must be able to justify the number of OS, middleware, and database versions they are supporting. Each variation in platform components adds complexity to the overall system, so decisions about the plat- form layer need to be made with care. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 22. Applications The applications that are physically located and run on the cloud infrastructure are commonly referred to as software-as-a-service (SaaS) offerings. Just like the software in the platform domain, the applications in domain 8 need to be prepared before they can be provisioned in the cloud. Before migrating to the cloud, you need to determine whether your applications are compatible with a cloud environ- ment. Many existing applications were not developed to take advantage of cloud infrastructure, and as a result they will not run well in a cloud infrastructure. BEST PRACTICE Determine the application strategy by considering where the applica- tions will reside, the suitability of applications for the target environment, and potential application modernization. Cisco can help determine how the application stack should look. We can help identify which applications are well suited for the cloud, which will work with some remediation and which are inappropriate for cloud deployment. Cisco can help enterprises understand the scale of their cloud environment and the size of the infrastructure needed and then migrate the applications to the cloud infrastructure. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 23. Business Applications When migrating or deploying business applications such as those from Oracle, Microsoft, or SAP, organizations must address the application environment. They need to: • Migrate applications to a computing platform that helps reduce costs and increase business agility • Decide which applications to virtualize and modernize • Decide which operating systems to standardize • Identify the core business-critical applications and their dependencies • Determine application data location and proximity for low-latency user experiences • Profile applications for capacity and reliability • Understand the complex interdependencies of the network, storage, computing, and server layers and how they affect application layout • Assess the effects on disaster recovery plans • Simplify application management • Automate provisioning © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 24. Business Applications All these tasks require the organization to take a strategic approach to align busi- ness goals with the target application environment. Case study: Avago Technologies Accelerate Business Cycle Times © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 25. Desktop Virtualization End users are moving towards a world of greater workplace mobility by bringing their own devices to work. The need for access to corporate applications and data at anytime, from anywhere, and on any device is increasing daily. Desktop virtu- alization technologies, which replace the traditional desktop environment with a virtual desktop infrastructure (VDI) to meet the demand for secure mobile access, delivers these capabilities and when provided through the cloud, are combined with the ubiquitous access, elasticity, and measured service that distinguish cloud computing and make delivering these services both viable and practical. Desktop virtualization may also include application, virtual desktop, and remote services. It decouples application execution from where the client physically resides, allowing new client computing paradigms. BEST PRACTICE Avoid the initial capital costs associated with deployment of a virtual desktop solution. Explore cloud based “as-a-service” options. In ad- dition, inquire about storage and network optimization approaches and technologies to reduce storage and bandwidth requirements and improve performance. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 26. Desktop Virtualization Benefits of desktop virtualization include: simplified desktop and application man- agement; reduced operational costs; secured company data; and the foundation for a rich user experience. Cisco Desktop Virtualization Services deliver rich, expert-based services end to end that can help you rapidly plan, build, and manage a desktop virtualization solution of your choice. These services also help provide the right fit with your existing investments and align your IT and business strategies. Transitioning to desktop virtualization requires alignment across numerous technologies and IT departments. This change can be a time-consuming effort, often requiring spe- cific skills across multiple technology domains that are not readily available in most IT departments. Cisco Desktop Virtualization Services can streamline this transfor- mation with expert-based services that can help you rapidly achieve the desktop virtualization solution of your choice anywhere, with any device, over any medium. Case Studies: Seattle University Regains Control of Desktop Applications © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 27. Collaboration Applications Cloud environments provide a new level of flexibility in application and data deliv- ery. Applications and services that are provisioned from a cloud provide operation benefits without the capital expenses of on-premises environments. As direct consumers of cloud-hosted applications and services from Cisco and our part- ners, end users get access to high-performance, enterprise-class applications and services. Learn more about Cisco Hosted Collaboration Solutions. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 28. Application Modernization Besides migrating applications to a more efficient infrastructure, there are two other ways to improve application management: workload automation and appli- cation modernization. Workload automation includes automation of common tasks such as running scheduled batch workloads and event-based business processes, as well as determining where and when to run them, without the need to manage scripts or customize existing tools. Workload automation can be used for a wide variety of business processes and helps simplify operations, reduce costs, and promote business flexibility. Application modernization involves migrating custom applications to a more efficient infrastructure and transforming them into stateless applications that can dynamically respond to changing business requirements. For example, if a state- less application is hosted in the United States but is needed in Australia, it can be run in Australia, and all the local security policies will be respected. Performance will be better because the application does not have to be run over the WAN. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 29. Security and Compliance Chief Information Officers (CIOs) frequently cite security concerns and compli- ance requirements as two of their biggest challenges. These challenges arise from the way that organizations consume IT services today, led by cloud com- puting and expanded outsourcing. How to maintain the security of shared infra- structure consistently tops IT professionals’ list of cloud concerns and may be the main reason that some CIOs have been slow to adopt cloud computing. CIOs are also facing compliance issues that did not exist a few years ago: Sarbanes-Oxley, increased government scrutiny, and foreign regulations. BEST PRACTICE Address security and compliance risks posed by the lack of physical boundaries by building security into the IT architecture. Since the network connects everything, defining security in the network is essential. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 30. Security and Compliance The security and compliance domain helps IT departments make the transition to cloud computing—whether to a public, private, or hybrid cloud—while maintaining security and meeting compliance objectives. Organizations must document secu- rity and compliance requirements and provide an assessment of current vulner- abilities and deviations from security best practices. As organizations develop a cloud architecture, they must be sure to include experts who understand how to incorporate security and compliance safeguards into complex data center and cloud environments. Enterprises look to segmentation to manage and organize data in the data center. Each segmented area must be protected and have consistent security controls that span both the physical network and the cloud to deter external and internal threats. As shown in figure 3, the top three data center security care-abouts are: • Segmentation: Enforce consistent policies across physical and virtual boundaries to protect data at rest and in motion. • Threat defense: Protect businesses from external and internal threats. • Visibility: Maintain compliance and provide insight into data center operations. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 31. Security and Compliance figure 3 © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 32. Security and Compliance Data centers are not protected in a physical sense, and approaches to secu- rity are changing dramatically. Security and compliance postures will continue to evolve as these new infrastructures and services are deployed. Clients must continuously evaluate and review security policies as new services and capabili- ties are launched. Whether your challenge is securely connecting multi-site, multi-tenant physical and virtual environments, providing secure access to business applications and data from any device, protecting information and privacy, or enabling secure col- laboration anywhere, Cisco Services can help you plan, build, and manage perva- sive security across the data center infrastructure and within and between clouds to protect your business. Case Studies: Ecobank Cuts Costs and Improves Time to Market While Ensuring Compliance with International Standards California Department of Water Resources Collaborates Securely with Outside Organizations © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 33. Process and Governance The process and governance domain affects the entire data center. Aligning pro- cesses with business objectives enables a business to be more efficient, reduces costs, and improves customer satisfaction. Governance also works to monitor and document both the successes and shortcomings of an organization. Success- fully implemented business processes span the entire organization transparently in both the data center and the cloud environment. IT and corporate governance must also adhere to and enforce processes that define the way that the cloud is used and managed. Redesigning the processes to take advantage of automation and the standardized infrastructure can also help organizations achieve full finan- cial benefits. BEST PRACTICE Redesign processes to reduce the need for human intervention, and update the existing compliance and policy framework to meet regulatory and industry compliance requirements. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 34. Process and Governance As part of a plan for lifecycle management of virtualized environments, the com- pute, network, and storage domains of virtualized data centers must be managed, measured, operated, and planned together as one holistic environment that meets the unique requirements of the business. Processes and tools that do not ad- equately support virtualized environments must be identified, evaluated, changed, or enhanced based on best practices. As shown in figure 4, new IT models require a different operations approach to resolve issues across a converged virtualized infrastructure. Tools, policy, and process changes are needed to: • Accelerate the provisioning and deprovisioning process • Adjust to the elasticity of virtualized data center services • Assure SLA commitments • Deliver services that are no longer tightly coupled to the hardware © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 35. Process and Governance figure 4: Click image to activate demo © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 36. Process and Governance Build a high level of security into your architecture from the start to set a higher compliance and security threshold. Cisco can help you understand where you need highly standardized processes, where you need to be highly flexible, and what your unique requirements are. Cisco delivers solutions appropriate to your organization’s compliance and policy framework to help meet global requirements by incorporating everything into existing policies and procedures. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 37. Putting It All Together Setting the Foundation for Data Center Transformation The Cisco Domain Ten framework defines the factors you need to consider to achieve successful data center transformation. Cisco helps: • Align IT strategy with business goals • Improve operation efficiency and reduce costs • Enhance application performance and availability • Create an agile and resilient foundation for your business • Enable new business models Together with our partners, Cisco brings people, processes, and technologies to accelerate the transformation of your data center. Realize the full value of your data center investment faster and successfully transform, optimize and secure your data center. Learn more about services from Cisco and our partners. Overview of Cisco Services Cisco Cloud Enablement Services Cisco Virtualization Services Cisco Desktop Virtualization Services © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 38. Cloud Welcome to the Cloud quick link. Continue your journey by clicking on any highlighted domain to your left, starting with domain 1. These domains are the ones most relevant to the Cloud. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 39. Facilities and Infrastructure Every data center begins at the physical resource domain, what Cisco refers to as Facilities and Infrastructure. This domain includes active computing, storage, and networking resources and supporting facilities, such as power and cooling equip- ment. These elements are common to all data centers and must be part of any environmental, management, and implementation considerations. BEST PRACTICE Standardize infrastructure to simplify virtualization, automation, and ongoing operations. Successful transformation of the data center infrastructure requires coop- eration among server, network, and storage assets; these capabilities are available with the Cisco Unified Computing System™ platform. Resources that are highly standardized and treated as a resource pool, unlike resources in traditional servers, storage, and network silos, allow dynamic provisioning. Hardware and servers can be made completely transparent to the OS and the applications that run on them. This “stateless computing” allows the OS and applications to move from one server to another. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 40. Facilities and Infrastructure Customers are adopting next-generation infrastructure two to three times faster than they had planned; therefore, when designing infrastructure, it is important to plan for future growth and retirement of old assets. When infrastructure is designed to function as an efficient system, it helps: • Simplify operations and lower costs • Provide a stable, secure, and cost-efficient foundation to deliver highly available applications • Reduce complexity of virtualization and automation • Transition from legacy systems to a modern architecture that is agile, cost- effective, and scalable • Tame the sprawl of active resources, unstructured data, application and web servers, and virtual machines • Enable “plug-and-play” capacity Bringing together all the elements in the data center is the first step toward a simple operation model that enables IT-as-a-Service (ITaaS). © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 41. Facilities and Infrastructure Cisco provides a complete architecture platform designed specifically to support virtualization in the data center. Cisco Unified Data Center changes the economics of the data center by unifying compute, storage, networking, virtualization, and management into a single platform. This is designed to increase operating effi- ciencies, simplify operations, and provide business agility—essential for deploying IT as a service and cloud computing. Computing: Cisco Unified Computing System (Cisco UCS®) anchors the data center architec- ture with a highly scalable system-level computing solution that integrates com- puting, access network, and storage network resources. The UCS platform uses integrated, model-based management to simplify and speed deployment of virtu- alized environments, bringing the network directly to server and virtual machines for increased performance, security, and manageability. Network: Cisco Unified Fabric delivers high-performance data and storage networking to simplify deployment, help ensure quality of experience, and reduce operating costs. Cisco’s integrated network services provide high-speed connectivity and high availability, increase application performance, and reduce security risks in multitenant environments. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 42. Facilities and Infrastructure Storage: Multiprotocol storage networks start with the reliable performance and rich, ma- ture functionality of Fiber Channel SANs that extend seamlessly into the ethernet realm, resulting in a single network with the flexibility to deploy both protocols at any point in the path between server and storage. Cisco has developed integrated systems with partners such as EMC, VMware, Hitachi Data Systems, and NetApp, which feature Cisco UCS, Unified Fabric, and partner storage. The result is a standardized infrastructure and the foundation to rapidly deliver data center applications, virtualized desktops, and cloud computing services. Case Studies: Melbourne Water Reduces Data Center Energy Consumption By 40 Percent Elon University Grows Capacity with New Data Center Platform © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 43. Virtualization and Abstraction The combination of Virtualization and Abstraction makes cloud computing possible. Virtualization is one of the biggest trends in IT, and for good reason. Virtualization solutions such as VMware, Citrix, Microsoft, and Red Hat offer separate computing functions from physical hardware and allow users to easily share resources. Virtualization enables IT to provide services that scale seamlessly across a standardized infrastructure. Server virtualization allows applications to run in separate, isolated partitions—or virtual machines— within a single server and enables workloads to be moved as necessary, providing significant benefits. BEST PRACTICE Expand virtualization across computing, storage, and networking resources. Design virtualized environments to support bare-metal and virtual provisioning. At present, a number of workloads still cannot be run in a virtual environ- ment for a variety of reasons. Infrastructure must be thoughtfully designed to allow bare-metal provisioning while still providing the enhanced benefits of virtualization. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
  • 44. Virtualization and Abstraction Virtualization fundamentally changes the way that IT managers think about com- puting resources. They no longer have to manage individual servers and instead can concentrate on the services that the technology can provide. Server virtual- ization is propelling storage and network virtualization, which is also referred to as abstraction. Storage virtualization integrates physical storage from multiple network storage devices so that they appear as one device. Network virtualiza- tion combines available network resources and treats all servers and services as a single pool of resources that can be redeployed in real time to meet user demand. Abstraction hides the complexity from the user and presents a single, high-level, and simplified concept of a data center’s hardware, network, infrastructure, and storage resources as a single fabric. By hiding unnecessary details about resourc- es, abstraction allows IT managers to focus on the applications and services that they want to deploy. A unified platform that delivers rapid deployment through automated configuration will simplify architecture and reduce costs. Virtualization must be built into the network, allowing administrators to manage virtual machines and physical servers the same way, providing massive scalability along with uncompromised security, visibility, and control. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.