Shelton Waggener, Senior Vice President, Internet2 University of Colorado August 1, 2012

1. University
of
Colorado
August
1,
2012
Shelton
Waggener
Senior
Vice
President,
Internet2
The
Shi/
To
Services:
IT’s
Role
Transforming
Higher
Educa=on

2. About
Me
• 20
Years
in
private
sector
–
Sybase,
Octel,
Lucent
• CIO
of
the
INS
Division
at
Lucent
from
1998-­‐2003
• Joined
UC
Berkeley
in
2003
to
build
Research
CompuOng,
CIO
from
2005-­‐2012
• Chair
of
UC
Systemwide
CIO
organizaOon
• Board
Member,
Kuali
FoundaOon,
Kuali
Ready
• Recently
appointed
as
SVP
of
Internet2,
NET+
2
–
©
2012
Internet2

3. Above-­‐Campus
Services
Shaping
the
Promise
of
Cloud
CompuOng
for
Higher
EducaOon
by
Brad
Wheeler
and
Shelton
Waggener
Illustra4on
by
Randy
Lyhus
©2009
CreaOve
Commons
3.0
Shelton
Waggener
EDUCAUSE
Review,
Nov/Dec
2009

4. Change
is
Difficult
4
–
©
2012
Internet2

5. Amazing
Time
of
Change
Pedagogy
&
Digital
Funding
Models
&
Supply
Chain
GlobalizaOon
Technology
Leap
5
–
©
2012
Internet2

6. Scale
–
Like
we
have
never
seen
6
–
©
2012
Internet2

7. The
power
of
scale
Source:
hcp://www.developertutorials.com/tutorials/miscellaneous/the-­‐technological-­‐
underpinnings-­‐of-­‐the-­‐cloud-­‐793/
7
–
©
2012
Internet2

8. EducaOon
at
Scale
Yesterday
Tomorrow
• Single
Campus
with
up
to
• Single
InsOtuOons
with
1M+
1,000-­‐100,000
students
learners
• Courses
with
10-­‐1,000
• Courses
with
1M+
concurrent
concurrent
students
parOcipants.
• InsOtuOons
with
physical
• InsOtuOons
with
physical
presence
in
one
state
&
few
locaOons
in
50+
countries.
satellite
locaOons
countries.
• Partnerships
abound
• Physical
locaOons
augmented
• Choice
dominates
by
digital
models
8
–
©
2012
Internet2

9. The
Future
is
Here
-­‐
Now
“This
is
a
Tsunami…the
potenOal
upside
for
this
experiment
is
so
big
that
its
hard
for
me
to
imagine
any
large
research
university
that
wouldn’t
want
to
be
involved.”
Richard
DeMillo,
Director,
the
center
for
21st
Century
UniversiOes
at
George
Tech.
New
York
Times,
July
17,
2012
9
–
©
2012
Internet2

10. Amazing
Time
of
Change
Pedagogy
&
Online
Funding
Models
&
Supply
Chain
GlobalizaOon
Technology
Leap
10
–
©
2012
Internet2

11. Higher
EducaOon
Finances
impacted
by
the
global,
federal
and
state
level…
The
most
serious
recession
since
the
Global
Great
Depression
–
which
has
lasOng
global
economic
effects
Federal
The
US
federal
fiscal
deficit
is
large,
and
does
not
converge
for
>
decade
State
States
have
large
structural
deficit,
there
is
a
long
queue
of
underfunded
“mandates”
(K-­‐12,
infrastructure,
pensions)
Personal
Resources
Personal
Debt
for
educaOon
now
larger
than
all
but
housing
-­‐
>$1
Trillion
US
Dollars.
We
face
a
new
reality
.
.
.
11
–
©
2012
Internet2

12. Amazing
Time
of
Change
Pedagogy
&
Digital
Funding
Models
&
Supply
Chain
GlobalizaOon
Technology
Leap
12
–
©
2012
Internet2

13. It
is
an
online
world
13
–
©
2012
Internet2

14. Amazing
Time
of
Change
Pedagogy
&
Digital
Funding
Models
&
Supply
Chain
GlobalizaOon
Technology
Leap
14
–
©
2012
Internet2

15. GlobalizaOon
–
It
Isn’t
only
online
that’s
making
the
world
smaller
15
–
©
2012
Internet2

16. Amazing
Time
of
Change
Pedagogy
&
Digital
Funding
Models
&
Supply
Chain
GlobalizaOon
Technology
Leap
16
–
©
2012
Internet2

17. VirtualizaOon+
Mobile
=
DisrupOve
Cloud
3
Million
iPads
in
90
days
in
2010
120
Million
Tablets
in
2012
3
Billion
Smartphones
in
2014
>
1
Trillion
objects
at
Amazon
Facebook
trending
to
1
billion
accounts
17
–
©
2012
Internet2

18. 2014
What
does
Higher
EducaOon
IT
look
Like?
Buyer
or
Builder?
Core
or
Context?
Outsourced? Bypassed?
Distributed
or
Centralized?
Smaller?
Invisible?
Irrelevant?
Indispensible?
Inward
or
outward
Facing?
Transformed!
18
–
©
2012
Internet2

19. Are
Your
Staff
Ready
For
Services?
19
–
©
2012
Internet2

20. QuesOons
Have
you
considered
what
your
department/organizaOon/funcOon
looks
like
in
three
years?
Five
years?
What
type
of
skills
will
your
team
need
to
enable
your
insOtuOon
to
adapt
and
thrive
given
all
these
changes?
20
–
©
2012
Internet2

21. Charles
M.
Vest
President
Emeritus,
MIT
“…we
are
seeing
the
early
emergence
of
a
meta-­‐
university
–
a
transcendent,
accessible,
empowering,
dynamic,
communally
constructed
framework
of
open
materials
and
plavorms
on
which
much
of
higher
educaOon
worldwide
can
be
constructed
or
enhanced.”
EDUCAUSE
Review,
May/June
2006,
p.
30.
21
–
©
2012
Internet2

22. Everyone
tries
to
solve
problems
but
ulOmately
we
are
just
pulling
against
one
another
22
–
©
2012
Internet2

23. NET+
Cloud
Service
Market
Size
“Cloud
Compu=ng
Market
Will
Top
$241
Billion
in
2020”
Forester
Research
2012
“Sizing
the
Cloud”
Read
more:
hcp://www.cloudtweaks.com/2011/04/cloud-­‐compuOng-­‐
market-­‐will-­‐top-­‐241-­‐billion-­‐in-­‐2020/#ixzz1ztNyMzj
23
–
©
2012
Internet2

24. The
Internet2
Net+
Approach
Coordinate
exis=ng
Internet2
beyond
&
network
ini=a=ves
• Develop
a
technical
and
business
model
for
above-­‐the-­‐
network
services
• Leverage
the
network,
middleware
iniOaOves
and
federated
authenOcaOon
within
a
unified
services
organizaOon
Develop
new
programs
with
third-­‐party
vendors
exploring:
• AlternaOve
specificaOons
• Interoperability
requirements
• Service
level
definiOons
• Business
services
and
pricing
models
24
–
©
2012
Internet2

25. Scope
of
NET+
25
–
©
2012
Internet2

26. NET+
Service
Development
Research
Service
Early
General
Evalua=on
Valida=on
Adopter
Availability
Internet2,
service
Sponsor
and
UniversiOes
begin
NET+
service
open
provider,
and
group
of
using
the
NET+
to
eligible
university
studies
universiOes
work
service
and
universiOes
and
an
offering
to
with
service
conOnue
working
quarterly
Advisory
determine
provider
and
with
Internet2
Board
meeOngs
whether
suited
Internet2
to
and
service
conOnue
for
a
NET+
service
define
the
NET+
provider
to
informing
service
develop
it
further
roadmap
26
–
©
2012
Internet2

27. Internet2
NET+
Services:
Fall
2012
Research
&
Evalua=on
Service
Valida=on
• Microso/
-­‐
Big
Data
Genomics
• Crashplan
–
(Remote
Backup)
• Microso/
–
Big
Data
“Long
Tail”
• Dell
–
(Virtual
Desktop)
• HP
–
High
Performance
Cluster
• Pearson
eText
(Volume
Discount)
• eText
1:
Coursload/McGraw-­‐Hill
• SHI
–
(Linux
Servers)
• eText
2:
CourseSmart/Pearson
• Splunk
–
(Big
Data
Analy=cs
So/ware)
• CenturyLink-­‐Savvis
(Linux
Servers)
**
RED:
NEW
Open
for
Sponsor
/
SV
campuses
GREEN:
NEW-­‐
Team
in
place.
BLACK:
Open
for
Sponsor/
SV
Campus
27
–
©
2012
Internet2

28. Internet2
NET+
Services:
Fall
2012
Early
Adopter
General
Availability
• Amazon
AWS
(Cenic)
• Box
(File
Collabora=on)
• Aastra
(Voice
over
IP
Phone)
• Comodo
(Web/Personal
Cer=ficates
• Desire2Learn
(Lecture
Capture)
• Adobe
(Connect)
• Evogh
(Desktop
Video
Conference)
• DuraSpace
(Research
File
Storage)
• Instructure
(Canvas
LMS)
• Merit
Storage
(File
Storage)
• Solu=on
Design
Group
• Merit
Email
(Email
Service)
• Merit
Maillist
(Email
List
Manager)
• Duo
(Two
Factor
Authen=ca=on)
• SafeNet
(Two
Factor
Authen=ca=on)
RED:
NEW
Open
for
Sponsor
/
SV
campuses
GREEN:
NEW-­‐
Team
in
place.
BLACK:
Open
for
par=cipa=on
28
–
©
2012
Internet2

29. Service
ValidaOon
Process
ROADMAP:
NET+SERVICE
TECHNICAL
1. Service
Tuned
for
HE
FUNCTIONAL
2. Quarterly
Plan
3. Security
InformaOon
SECURITY:
Published
&
Peer
Reviewed.
STANDARD
4. Master
Contract:
Provider
&
ASSESSMENT
Internet2
in
Place
5. Customer
Contract:
Campus
CONTRACT:
and
Internet2
in
Place
LEGAL
6. Waterfall
/Special
Pricing
BUSINESS
7.
Best
PracOces
and
FAQ
DEPLOYMENT:
8. Crowd
Sourced
Support
DOCUMENTATION
9. SLA
and
EscalaOon
SUPPORT
10. Exit
Strategy

30. Essen4al
Tool
for
the
New
Normal
• Achieve
more…
• Serve
our
mission…
• Favorable
economics
(over
Ome)…
• Align
insOtuOon
to
external
environment…
30
–
©
2012
Internet2

31. CreaOve
Commons
3.0
Shelton
Waggener

32. Thank
y ou
–
S hel
W aggener
www.internet2.edu/netplus
netplus@internet2.edu