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Developing CX and research operations for an international e-learning platform
- 1. Developing CX and research operations for an international e-learning platform Eden Lazaness, Head of Design & Innovation King’s Online, King’s College London
- 2. Nice to meet you – I’m Eden!
- 3. Higher Education & digital
- 4. Online teaching & learning platform designs
- 5. Or: How to catch up on 3 years UX debt, improve the product & stay alive Eden Lazaness, Head of Design & Innovation King’s Online, King’s College London
- 6. When I first started Ever growing content Various tools, designs & processes for each course/faculty Only developers have access to edit content New accessibility regulations Domain centred design practice
- 7. Remote student in-depth interviews 😃
- 8. Research repository to store analysed interviews
- 12. #1 Scale up UX efforts with a design system
- 13. #2 Learn to let go and enable all to design and develop
- 14. #3 Product roadmap: Balance business and user requirements 0 1 2 3 4 5 6 0 1 2 3 4 5 6 Impact Effort
- 15. #4 Think about your team size, targets & velocity
- 16. #5 Tie ResearchOps, DesignOps, DevOps & ContentOps together
- 17. #6 Think about your ongoing activities
- 18. #7 Think about causing the least amount of disturbance
- 19. #8 Think about your research and design iterations
- 20. #9 Evolve and enhance the design system
- 21. #10 Constantly pulse-check and ensure ops are working OK
- 22. Eden Lazaness Head of Design & Innovation eden.lazaness@kcl.ac.uk King’s College London Online, Professional & Executive Education King’s Online © 2020 King’s College London. All rights reserved