Ahmed Hafeez, Technology Director for Edgewater Technology's Web Solutions Practice, demonstrated how SharePoint can be used to improve business processes within your organization.
SharePoint Saturday
Hartford CT
January 29, 2011
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Using SharePoint for Business Process Improvement (BPI)
1. Using SharePoint to Achieve Business Process Improvement (BPI) Success January 29th, 2011 SharePoint Saturday Hartford Ahmed Hafeez and Mark Farrell
2. Agenda What is Business Process Improvement (BPI)? Differentiating between BPI & BPM What BPI can and can not do? 5 Pillars of BPI Why and how of SharePoint for BPI Essence of our experience with BPI Summary Q&A
3. What is Business Process Improvement (BPI)? “Effective change is an engineered result”
4. BPI vs. BPM BPI is a process for achieving a business goal – it is typically Industry agnostic Technology agnostic Best implemented using a holistic approach (people, process, tools) BPM is a broad label for technology used to manage enterprise business processes – it’s a toolset (which may implicitly require a process, but may not) A good BPI solution may lead to a BPM implementation, but NOT vice versa (unless you are very, very lucky) Beware of technologists who fall in love with technology solutions Technology centric BPM implementation can be like trying to kill a fly with a hammer – it might work, but it can get pretty messy
5. The Pillars of Business Process Improvement Socialization & Collaboration Measurement& Action Clear Goals &Objectives Incentives& Support ManagedChange
28. Timely and track able participationSolicit & Gather Feedback Communication Planning Consolidate Information Audience Specific Communication Involvement is Timely and Effective