Psychological Safety workshop.

1. Psychological
Safety
foundation of effective
collaboration|
Daniel Prager
@agilejitsu
Victoria Schiffer
@erdbeervogel
Ed O’Shaughnessy
@agileeddie

2. Safe work is ‘the gate’ to all work
Let us pass through this gate
Eiji Toyoda, 1957
Former president and chairman of Toyota
“
https://flic.kr/p/9touPG

3. Psychological safety is a sense
of confidence that the team
will not embarrass, reject or
punish someone for speaking
up.
It describes a team climate
characterized by interpersonal
trust and mutual respect in
which people are comfortable
being themselves.
Amy Edmondson
Psychological safety and learning behavior in work teams
https://flic.kr/p/i8nEz

4. Inattention
to Results
Avoidance of
Accountability
Lack of
Commitment
Fear of
Conflict
Absence of
Trust
Dysfunctions
of a
Team
Psychological
Safety

5. https://flic.kr/p/e5MDZi

6. • If I ask a question or seek information, I
won’t be seen as ignorant
• When I admit a mistake or ask for help I
won’t be judged incompetent
• I can reflect openly on past performance
and failures (not just my own), without
being labelled negative
• I can seek feedback on my own
performance, without feeling that I am
wasting time or being excessively needy
https://flic.kr/p/e5MDZi

7. 1 52 43
Very
UNSAFE
Totally
SAFE
How SAFE do you feel
at work?
https://flic.kr/p/8qEzmY

8. HEADSTAND
BRAINSTORM!
https://flic.kr/p/oUnkGx

9. ACT I, SCENE I:
Roleplay!
https://flic.kr/p/2PHZ1b

10. A little Verbal Judo
Remain calm & re-direct
Disarm with empathy
Gain the initiative
Create safe options
Grin & bear it
Get sucked in
Walk away

11. ACT II, SCENE I:
Let's try that again!
https://flic.kr/p/2PHZ1b

12. 1 52 43
Very
UNSAFE
Totally
SAFE
How SAFE do you feel
at work, now?
https://flic.kr/p/8qEzmY

14. Daniel Prager, Agile Coach
Colonial First State, Skillfire, YouPatch
https://www.linkedin.com/in/danielaprager
https://agile-jitsu.blogspot.com.au/
@agilejitsu
Victoria Schiffer, Agile Coach
SEEK
https://www.linkedin.com/in/victoriaschiffer
@erdbeervogel
Ed O’Shaughnessy, Agile Coach
Computershare Technology Services
https://au.linkedin.com/in/edmundoshaughnessy
@agileeddie

15. References 1:
Edmondson, A.C. Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2). 1999
http://web.mit.edu/curhan/www/docs/Articles/15341_Readings/Group_Performance/Edmondson%20Psychological%20safety.pdf
Overcoming Barriers to Collaboration: Psychological Safety and learning in Diverse Teams, Amy C. Edmondson and Kathryn S. Roloff
Team Effectiveness In Complex Organizations
https://amzn.com/0805858814
Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy, Amy C. Edmondson
https://amzn.com/078797093X
Building the Future: Big Teaming for Audacious Innovation, Amy Edmondson et al
https://amzn.com/1626564191
Building a psychologically safe workplace: Amy Edmondson at TEDxHGSE
https://youtu.be/LhoLuui9gX8
What Google Learned From Its Quest to Build the Perfect Team, Charles Duhigg, The New York Times Magazine, 25 Feb 2016
http://www.nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html
The five keys to a successful Google team, Julia Rozovsky
https://rework.withgoogle.com/blog/five-keys-to-a-successful-google-team/
How to Be More Productive, Stephen J. Dubner, Freakonomics Radio, 20 April 2016
http://freakonomics.com/podcast/how-to-be-more-productive/
3 ways to promote psychological safety in your team, Dr Todd Hall
http://drtoddhall.com/3-ways-to-promote-psychological-safety-in-your-team/

16. References 2:
Verbal Judo: The Gentle Art of Persuasion, George J. Thompson et al
https://amzn.com/0062107704
Verbal Judo: Diffusing Conflict Through Conversation
https://youtu.be/btBw70HAys4
Tongue Fu!: How to Deflect, Disarm, and Defuse Any Verbal Conflict, Sam Horn
https://amzn.com/0312152272
Carl Braun on Communicating Like a Grown-Up
https://www.farnamstreetblog.com/2016/03/carl-braun-communicating/
Organismic integration theory, Dr Simon Moss
http://www.sicotests.com/psyarticle.asp?id=440
The Five Dysfunctions of a Team: A Leadership Fable, Patrick Lencioni
https://amzn.com/0787960756
Part 2: Intuitive creativity techniques – Three examples (Headstand technique)
http://www.kit-gruendernews.de/tag/kopfstandtechnik/?lang=en
http://www.flaticon.com/packs/
Icons designed by Freepik
www.flickr.com
Photographs c

17. https://flic.kr/p/d2A9zQ