1) The city of Zaragoza migrated over 3,000 desktops from Windows to Linux between 2005 and 2015 through a carefully planned process. 2) They created a multi-year plan that involved inventorying hardware, training users and support staff, developing migration tools when existing ones were insufficient, and renewing hardware over time. 3) The migration process required project management, ensuring proper resources, and support from top managers, but provided benefits like increased independence, lower costs, and involvement in the open source community.