Eduserv is a managed cloud services provider that works with public and third sector organizations. They offer public and private cloud IaaS, professional cloud migration services, and managed security services. They have partnered with AWS to provide customers flexible options of using Eduserv's own infrastructure, AWS public cloud, or a hybrid approach depending on an organization's needs and risk appetite. Eduserv helped Bristol City Council close a datacenter and focus on core services by providing secure colocation, while also supporting the development of their new website hosted in AWS and their in-house DevOps team.

1. www.eduserv.org.uk
Putting public cloud in
your ICT strategy
Andy Powell, Head of Product Marketing – Managed Cloud
Services
Planning your cloud strategy – London, March 2016

2. www.eduserv.org.uk
About Eduserv
• Managed Cloud Services Provider
• Spun out of the University of Bath 17-years ago
• Predominantly working with the public- and third- sectors
• Customers across central and local government and the third
sector
• A not-for-profit organisation and a registered charity
• 180 staff based in Bath
• Tier-3 datacentre in Swindon from which we offer co-location
and cloud services

3. www.eduserv.org.uk
Our offer
• Public and private cloud IaaS services
• Previously accredited at IL2 and IL3
• Full managed service with 24/7 ITIL service desk and
NOC/SOC
• Range of cloud migration professional services (strategy,
planning, architecture, design and migration)
• Managed security wrap-arounds including professional services,
Protective Monitoring and DDoS Protection

4. www.eduserv.org.uk
Procurement route
• We predominantly do business thru G-Cloud
• Currently list 17 services, covering:
• IaaS
• Managed services
• Professional services
• Security services
• G-Cloud significantly eases the procurement process
• And tends to enforce clarity and transparency around
pricing and service levels
• But it also encourages a more ‘commodity’ relationship

5. www.eduserv.org.uk
Cloud migration as a journey

6. www.eduserv.org.uk
Cloud adoption assessment
• Helping the customer to understand their current IT
estate
• Analysing their risk appetite and approach to security
• Understanding cloud attitudes and readiness in different
parts of the business
• Evaluating alternatives, which can include colocation,
public cloud and private cloud (including 3rd party
clouds)
• Making recommendations

7. www.eduserv.org.uk
Delivery models
• Our customers have traditionally wanted us to manage
the underlying infrastructure on which they run their
enterprise applications
• On that basis our 24/7 service desk and NOC/SOC are
ITIL based and our infrastructure is VMware-based
• However, we are tending to see an emerging trend for
more ‘bimodal’ ways of working within our customers
• Coupled with demands for us to be more agile
• … and for more access to the IaaS & more transparency

8. www.eduserv.org.uk
Eduserv and AWS
• About 12 months ago we started building a partnership with
AWS
• Because of the breadth and competitiveness of services
that AWS offers
• And because those services support flexible approaches
• We layer our professional services, managed services and
security services across a range of underlying platforms
• Customer on-premise & Eduserv colocation
• Eduserv public and private cloud
• AWS public cloud (and other public clouds in due course)

9. www.eduserv.org.uk
Security wrap
• We can use Cloud Connector (combinations of
dedicated lines, VPNs, firewalls, packet inspection, etc.)
to provide securely managed interfaces between
components at different security levels
• Continuing to offer our existing security wraps
(Protective Monitoring and DDoS Protection)
• Giving customers the best of both worlds, depending on
their risk appetite and functional requirements

10. www.eduserv.org.uk
Bristol City Council business challenges
• Cost savings
• Building estate rationalisation
• Reducing headcount
• Improving efficiency
• Maintaining front-line services

11. www.eduserv.org.uk
Bristol City Council digital aspirations
• Use of digital to improve services for the citizen
• Digital by Default / Cloud First
• Desire to adopt more agile ways of working and
DevOps
• Hosting their new website in AWS
• But still requiring secure access to back office services
(e.g. Postcode Lookup, Parking Service and Taxi
Licensing)

12. www.eduserv.org.uk
How have we helped?
• Colocation has allowed them to close a major
datacentre
• And focus resources on core service delivery rather
than ‘undifferentiated heavy lifting’
• Retaining business continuity from high availability
infrastructure with 24/7 service desk, NOC/SOC, DR,
etc.
• Laying the foundation for migration to on-demand,
elastic, utility priced cloud services

13. www.eduserv.org.uk
Digital benefits
• Building and managing the new website in AWS has
allowed them to be more agile in its delivery
• Whilst retaining secure (UK data sovereign) on-premise
or collocated hosting for services that need it
• Supporting the development of their in-house DevOps
team

14. www.eduserv.org.uk
Conclusions
• One size does not fit all, even within a single organisation
• Attitudes to security are changing
• And we may need to re-learn the language of risk
• In any case, ways of working may be changing more
quickly
• Suppliers and customers need to work together to
understand if/how their relationships need to change
• Public cloud adoption is unlikely to be done in isolation –
it’s part of a bigger cultural change