1. 29.09.2011
Oman eGovernance in
Practice
Presented by Omar Salim Al Shanfari
Deputy CEO, Information Technology Authority
AGENDA
1. What is eGovernment
2. Drive for Digital Transformation
3. e.oman Digital Strategy
4. What is eGovernance
5. Oman Approach to eGovernance
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2. 29.09.2011
What is eGovernment
Is the transformation of internal and external public sector
relationships, through Information and Communications Technology
(ICT) in order to optimize government service delivery and citizen
participation.
Is the digital interaction between a government and citizens,
government and businesses/commerce, government and employees,
and also between government and governments /agencies.
Essentially, the e-Government delivery models can be briefly summed
up as:
• G2C (Government-to-Citizens)
• G2B (Government-to-Businesses)
• G2E (Government-to-Employees)
• G2G (Government-to-Governments)
Drive for Digital Transformation
In His Majesty’s speech at Council of Oman (11 Nov 2008):
“Information technology and communications have now become the main
elements that move forward the development process in this third
millennium... We call upon all government institutions to speedily enhance
their performance, and to facilitate their services, by applying digital
technology in order to usher the Sultanate into the constantly evolving spheres
for applying knowledge.”
Information Technology Authority (ITA) was set up by a royal decree to
implement all the national IT projects and to supervise all the projects
relating to the e.oman national digital strategy.
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3. 29.09.2011
e.oman Digital Strategy
Society and Enhance e- Governance, National
ICT Industry Promotion and
Human Capital Government Standards and Infrastructure
Development Awareness
Development and e-Services Regulations Development
6 Strategic Pillars
Each pillar translated into initiatives, projects and milestones. Although
all 6 pillars have started, the initial focus pillars were national
infrastructure, governance & standards, and promotion & awareness.
e.oman Digital Strategy
• Oman Government Network
• Official eGovernment Services Portal
• National Data Center
• National e-Payment Gateway
• Oman eGovernance Framework
• Security Framework
• National IT Training and Awareness
• Oman National Computer Emergency Readiness
Team (OCERT)
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e.oman Digital Strategy
The next 3 strategic focus pillars:
IT Industry • Increase competency of
Development
Omani IT manpower and
grow IT Omani businesses
Enabling
Society & • Drive digital literacy and IT
Individuals skills
e-Government & e-
Services
• Increase delivery, integration
and quality of e-Government
services
What is eGovernance
When ITA 1st embarked, we asked ourselves:
ITA made references and studied from others
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5. 29.09.2011
What is eGovernance
Is the development, deployment and enforcement of the policies, laws
and regulations necessary to support the functioning of a Knowledge
Society as well as of e-Government in our drive for digital
transformation.
Oman Approach to eGovernance
4 Key Areas
Define roles &
Structure responsibilities
Define
standards &
processes
Frameworks Governance Policies
Define
conformance
Laws and behaviour
Enforce
national laws &
regulations
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Structure
Ministry
Government
Body ITA Government
Agency
ITA was formed in May 2006 by Each agency or ministry has its
royal decree. Statutory
own IT department.
Board
Responsible for implementing For communication and
national IT projects. coordinating purposes, each
agency has an IT rep for ITA.
Supervise projects relating to
e.oman digital strategy.
Frameworks
2 main frameworks developed by ITA:
1. Oman Governance Framework
2. Oman eGovernment Architecture
Framework (which is a subset of
above)
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Oman eGovernance Framework
Oman eGovernance Framework is a set
of standards / best practices and process
management systems to enhance the
delivery of Government Services in
alignment with the Vision & Mission of
ITA.
The framework consists of the following
building blocks:
– Oman eGovernment Architecture
Framework (OeGAF)
– Process Management Systems
– Standards Management Process
Oman eGoverment Architecture Framework
• OeGAF is a whole-of-government EA
to facilitate interoperability and
integration among government IT
systems
• Was launched in June 2010
• Won one of the exceptional Open
Group Architecture awards in Feb
2011
• One of the two pillars of the Oman
eGovernance Framework
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Oman eGoverment Architecture Framework
• Contains Architecture guidelines,
Principles and technical standards
• OeGAF consists of four main
architectures as follows:
– Business Architecture
– Solution Architecture
– Information Architecture
– Technical Architecture
Oman eGoverment Architecture Framework
An
Interconnected
Framework
Discover
Support
Access
Leverage
Leverage
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9. 29.09.2011
Policies
Working with other government agencies, the
following policies were implemented:
1. IT Security Policy
2. Use of IT Central Initiatives (e.g. Oman Government
Network and Government Enterprise Licences)
3. IT Procurement and Tender
ITA is currently working on other IT related policies.
Laws
Status Name of Policies Purpose
2003 Electronic Communications To legalise electronic
Law communications in
Oman
2008 Electronic Transactions Law To legalise electronic
transactions in Oman
2008 Intellectual Property (IP) To legalise and
Law acknowledge intellectual
properties in Oman
2011 Cyber Crime Law To prevent crimes and
misuse of information
technology
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Summary
• ITA has begun its eGovernment journey
• 4 key areas for successful eGovernance
• Structure for eGovernance is required; ITA has a clear
mandate on behalf of the Oman Government to lead and
guide the e.oman digital transformation
• Frameworks are required to define the IT standards and
processes
• Policies ensured conformance by government agencies
• Laws are required for enforcement at national level
Thank You
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