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Implementing SunGard Banner Voice Response

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Presented at SETA West 2006 Conference (SunGardHE Education Technology Association)

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SETA West 2006 Conference ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introduction (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introduction (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introduction (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introduction (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introduction (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Introduction (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introduction (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Topics of Discussion ,[object Object]
What You Need ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What You Need (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]
What You Need (cont’d) ,[object Object],[object Object],[object Object]
What You Need (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What You Need (cont’d) ,[object Object],[object Object]
What You Need (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What You Need (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What You Need (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]
What You Need (cont’d) ,[object Object],[object Object],[object Object],[object Object]
What You Need (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Script Files VREEVAR.SCS Variable Definitions VREVRBF.SCS Credit Card Variable Definitions VRESYSE.SCS System Error Routines VRESUBR.SCS Subroutines VREPARS.SCS Subroutines Used by the Parse Routine VREVERI.SCS Credit Card Processing VREESTA.SCS Off-Line (Static Data) Subroutines VREEMAI.SCS Main file (which gets compiled)
Script Files (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Script Files Demo ,[object Object],[object Object],[object Object]
What You Need (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Vocabulary Files Demo ,[object Object],[object Object],[object Object]
What You Need (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What You Need (cont’d) ,[object Object],[object Object]
ROAM Demo ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Topics of Discussion ,[object Object]
What You Should Know ,[object Object],[object Object],VRRKRPMT VRSKFORG VRTKSBIL VRSKPVAL VRHKGRDS VRSKAADM VRRKRLAP VRTKSPAY VRGKODLM VRSKFREG VRSKFOLR VRRKRREQ VRRKRAWD VRGKOMSG VRGKOCTL
What You Should Know ,[object Object],[object Object]
What You Should Know (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What You Should Know (cont’d) ,[object Object]
What You Should Know (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]
What You Should Know (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]
What You Should Know (cont’d) ,[object Object]
What You Should Know (cont’d) ,[object Object],[object Object],[object Object]
What You Should Know (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]
What You Should Know (cont’d) ,[object Object],[object Object],[object Object]
What You Should Know (cont’d) ,[object Object],[object Object],[object Object],[object Object]
What You Should Know (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What You Should Know (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Topics of Discussion ,[object Object]
What We Did ,[object Object],[object Object],[object Object],[object Object],[object Object]
What We Did (cont’d) ,[object Object],[object Object],[object Object],[object Object]
What We Did (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Topics of Discussion ,[object Object]
What We Learned (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What We Learned ,[object Object],[object Object],[object Object]
Questions and Answers ,[object Object]
Presenter Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Implementing SunGard Banner Voice Response

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Notes de l'éditeur

  1. Hello, my name is Erica Grong I’m from the University of New Mexico I am Team Lead Support Analyst for LoboWeb and LoboPhone Which is Banner Self Service and Banner Voice Response We are currently in version 6.4 of Self Service and ver 6.0 of Voice Response We expect to upgrade to version 7.3 of Self Service and ver 7.0 of VR in Jan 2007 What I’m going to talk about today, is Implementing EPOS/Tier Voice Response. EPOS is now owned by Tier Technologies, but they still reference their product as EPOS. There are other Voice Response options available besides EPOS/Tier: InterVoice Brite and TouchNet