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5 Ways to Achieve a 20% Increase in
Revenue in 2014
Ted Hulsy
VP of Marketing, eFolder
415-235-6087
ehulsy@efolder.net
Michael Geoghegan
CTO, Technology Management, Inc.
703-493-0315
mic@tmi.net
Agenda
• Introductions
• 5 Ways to Increase Revenue
–
–
–
–
–

Empowering users at your clients’ sites
Performing client health checks
Using free trials
Pricing for profit
Targeting verticals

• Q&A

2

© 2014 eFolder, Inc. All Right Reserved.
eFolder Expert: Michael Geoghegan

3

© 2014 eFolder, Inc. All Right Reserved.
Technology Management, Inc.
• Technology Management, Inc.
– Founded in 1999
– Serves SMBs in
Virginia, Maryland, Washington
D.C., national
– 30 Employees
– Anchor deployment

4

© 2014 eFolder, Inc. All Rights Reserved.
Strategy 1: Empowering Users at Your Clients’ Sites

• Case: Medical services client
– X-ray technicians downloading hundreds of GB of
customer data onto laptops to access offline in the
field

5

© 2014 eFolder, Inc. All Rights Reserved.
Strategy 1: Empowering Users at Your Clients’ Sites

• Strategy
– Introduced Anchor
– Technicians no longer spending unnecessary time in
the office
• Continuous access and syncing of customer files via 4G
Hotspots or Wi-Fi

– For client, resulted in reduced errors, service calls
and risk

• Key takeaway
– Introduce technology that improves a business
process and is welcomed by or familiar to end-users

6

© 2014 eFolder, Inc. All Rights Reserved.
Strategy 2: Performing Client Health Checks

• Considerations:
–
–
–
–

Frequency
Client audience: business principal vs. users
Focus on business health first
Remember budgeting cycle

• Case: Non-profit client
– ~25 employees
– End-users are using slow, outdated computers to
complete work
– People were unhappy
– Budget was small and unpredictable

7

© 2014 eFolder, Inc. All Rights Reserved.
Strategy 2: Performing Client Health Checks

• Strategy:
– Pick your battles on budget front
– Allocated an additional $1,000 per quarter to
replace outdated computers

• Key takeaways
– Business owners and end-users have unique
problems that often go unreported
– User pain can lead to new budgets
– Become the virtual CIO and be a trusted advisor
• Approach your clients as an engineer, NOT as a
salesperson

8

© 2014 eFolder, Inc. All Rights Reserved.
Strategy 3: Using Free Trials
• Case: Restaurant client
– District managers of franchise restaurants are using a
remote desktop to access the file server
• Process is rudimentary and not flexible
• District managers are using Dropbox in their personal life and
introduced security risks

9

© 2014 eFolder, Inc. All Right Reserved.
Strategy 3: Using Free Trials
• Strategy: free trial
– Offered client an initial 30-day trial with 100 GB and
unlimited users
• Provided all aspects of deployment, maintenance and
support for free

– Cloud-enabled the file server
– Field managers loved it and quickly adopted Anchor
into their workflow
– Converted service into monthly recurring revenue
source

10 © 2014 eFolder, Inc. All Right Reserved.
Strategy 3: Using Free Trials
• Key takeaways
– Free trials are the most sure way of demonstrating
benefits and overcoming decision makers that are
resistant to change
– Always offer a generous trial package and your time
– Successful trials and high utilization makes
negotiating easier because the organization has
already bought in

11 © 2014 eFolder, Inc. All Right Reserved.
Strategy 4: Pricing for Profit
• Case: Financial services client
– File server had already been cloud-enabled using
Anchor, but other features were under-utilized
• Client had already purchased and paid for 250 GB of storage

– Other file sync features not in use
– Lost upsell opportunity

12 © 2014 eFolder, Inc. All Right Reserved.
Strategy 4: Pricing for Profit
• Strategy:
– Drive user adoption of personal productivity features
– Get the solution to go viral
– Upsold business owner to 500GB package

• Key takeaways
– Price and package for future growth
– Constantly train your clients on new features
and functions
– User adoption and satisfaction is the lynchpin
13 © 2014 eFolder, Inc. All Right Reserved.
Strategy 5:Targeting Verticals
• Anchor positioned three ways for three
different verticals
–
–
–
–

Backup for medical services client
Mobile file access for restaurant client
File server extension for financial services client
What verticals do you serve? Legal, accounting, etc.

14 © 2014 eFolder, Inc. All Right Reserved.
Strategy 5: Targeting Verticals
• Key takeaways
– Analyze the unique processes and technologies that
your clients have by vertical
– Develop vertical solution expertise to target
new clients
– Remember your audience: owners vs. users
– Craft marketing strategies to communicate vertical
expertise and to find new leads

15 © 2014 eFolder, Inc. All Right Reserved.
Final Note
• Ask yourself
– How developed is my mobility practice?
– How are my clients’ mobility needs evolving?
– What consumer trends and technologies are
challenging my clients?

16 © 2014 eFolder, Inc. All Right Reserved.
Anchor Sync and Share

©
172014 eFolder, Inc. All Rights Reserved
Anytime, Anywhere Access

Work anywhere…

With any content…

Across any device…

With anyone…
…without compromising security and control.
18 © 2014 eFolder, Inc. All Rights Reserved
eFolder and Anchor Offers
• 21 day free trial:
– http://anchorworks.com/contact/

• Schedule a live demo:
– http://anchorworks.com/contact/

• Call to learn more:
– +1 415-541-9002

19
© 2014 eFolder, Inc. All Rights Reserved.
Q&A
http://www.anchorworks.com
+1 415-541-9002

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eFolder Webinar, 5 Ways to Achieve a 20% Increase in Revenue in 2014

  • 1. 5 Ways to Achieve a 20% Increase in Revenue in 2014 Ted Hulsy VP of Marketing, eFolder 415-235-6087 ehulsy@efolder.net Michael Geoghegan CTO, Technology Management, Inc. 703-493-0315 mic@tmi.net
  • 2. Agenda • Introductions • 5 Ways to Increase Revenue – – – – – Empowering users at your clients’ sites Performing client health checks Using free trials Pricing for profit Targeting verticals • Q&A 2 © 2014 eFolder, Inc. All Right Reserved.
  • 3. eFolder Expert: Michael Geoghegan 3 © 2014 eFolder, Inc. All Right Reserved.
  • 4. Technology Management, Inc. • Technology Management, Inc. – Founded in 1999 – Serves SMBs in Virginia, Maryland, Washington D.C., national – 30 Employees – Anchor deployment 4 © 2014 eFolder, Inc. All Rights Reserved.
  • 5. Strategy 1: Empowering Users at Your Clients’ Sites • Case: Medical services client – X-ray technicians downloading hundreds of GB of customer data onto laptops to access offline in the field 5 © 2014 eFolder, Inc. All Rights Reserved.
  • 6. Strategy 1: Empowering Users at Your Clients’ Sites • Strategy – Introduced Anchor – Technicians no longer spending unnecessary time in the office • Continuous access and syncing of customer files via 4G Hotspots or Wi-Fi – For client, resulted in reduced errors, service calls and risk • Key takeaway – Introduce technology that improves a business process and is welcomed by or familiar to end-users 6 © 2014 eFolder, Inc. All Rights Reserved.
  • 7. Strategy 2: Performing Client Health Checks • Considerations: – – – – Frequency Client audience: business principal vs. users Focus on business health first Remember budgeting cycle • Case: Non-profit client – ~25 employees – End-users are using slow, outdated computers to complete work – People were unhappy – Budget was small and unpredictable 7 © 2014 eFolder, Inc. All Rights Reserved.
  • 8. Strategy 2: Performing Client Health Checks • Strategy: – Pick your battles on budget front – Allocated an additional $1,000 per quarter to replace outdated computers • Key takeaways – Business owners and end-users have unique problems that often go unreported – User pain can lead to new budgets – Become the virtual CIO and be a trusted advisor • Approach your clients as an engineer, NOT as a salesperson 8 © 2014 eFolder, Inc. All Rights Reserved.
  • 9. Strategy 3: Using Free Trials • Case: Restaurant client – District managers of franchise restaurants are using a remote desktop to access the file server • Process is rudimentary and not flexible • District managers are using Dropbox in their personal life and introduced security risks 9 © 2014 eFolder, Inc. All Right Reserved.
  • 10. Strategy 3: Using Free Trials • Strategy: free trial – Offered client an initial 30-day trial with 100 GB and unlimited users • Provided all aspects of deployment, maintenance and support for free – Cloud-enabled the file server – Field managers loved it and quickly adopted Anchor into their workflow – Converted service into monthly recurring revenue source 10 © 2014 eFolder, Inc. All Right Reserved.
  • 11. Strategy 3: Using Free Trials • Key takeaways – Free trials are the most sure way of demonstrating benefits and overcoming decision makers that are resistant to change – Always offer a generous trial package and your time – Successful trials and high utilization makes negotiating easier because the organization has already bought in 11 © 2014 eFolder, Inc. All Right Reserved.
  • 12. Strategy 4: Pricing for Profit • Case: Financial services client – File server had already been cloud-enabled using Anchor, but other features were under-utilized • Client had already purchased and paid for 250 GB of storage – Other file sync features not in use – Lost upsell opportunity 12 © 2014 eFolder, Inc. All Right Reserved.
  • 13. Strategy 4: Pricing for Profit • Strategy: – Drive user adoption of personal productivity features – Get the solution to go viral – Upsold business owner to 500GB package • Key takeaways – Price and package for future growth – Constantly train your clients on new features and functions – User adoption and satisfaction is the lynchpin 13 © 2014 eFolder, Inc. All Right Reserved.
  • 14. Strategy 5:Targeting Verticals • Anchor positioned three ways for three different verticals – – – – Backup for medical services client Mobile file access for restaurant client File server extension for financial services client What verticals do you serve? Legal, accounting, etc. 14 © 2014 eFolder, Inc. All Right Reserved.
  • 15. Strategy 5: Targeting Verticals • Key takeaways – Analyze the unique processes and technologies that your clients have by vertical – Develop vertical solution expertise to target new clients – Remember your audience: owners vs. users – Craft marketing strategies to communicate vertical expertise and to find new leads 15 © 2014 eFolder, Inc. All Right Reserved.
  • 16. Final Note • Ask yourself – How developed is my mobility practice? – How are my clients’ mobility needs evolving? – What consumer trends and technologies are challenging my clients? 16 © 2014 eFolder, Inc. All Right Reserved.
  • 17. Anchor Sync and Share © 172014 eFolder, Inc. All Rights Reserved
  • 18. Anytime, Anywhere Access Work anywhere… With any content… Across any device… With anyone… …without compromising security and control. 18 © 2014 eFolder, Inc. All Rights Reserved
  • 19. eFolder and Anchor Offers • 21 day free trial: – http://anchorworks.com/contact/ • Schedule a live demo: – http://anchorworks.com/contact/ • Call to learn more: – +1 415-541-9002 19 © 2014 eFolder, Inc. All Rights Reserved.