By deploying a high quality visual communications solution, eircom has helped Bord Gais to slash time devoted to travel by 20% and significantly boost staff productivity. For Bord Gais, this has delivered significant cost-savings and supported the company's commitment to reduce its carbon footprint.

1. Bord Gáis
Case Study | Uni ed Communications Solutions

2. 2 Case Study — Bord Gáis Case Study — Bord Gáis 3
Overview “We were impressed with
eircom’s technical expertise and
By deploying a high quality
visual communications
support capabilities. We felt
solution, eircom has helped that they would provide us with
Bord Gáis to slash time
devoted to travel by 20% a technology solution, which
and signi cantly boost would deliver commercial and
staff productivity. For Bord
Gáis, this has delivered technical exibility.”
signi cant cost-savings and
supported the company’s
commitment to reduce its John Mullins,
carbon footprint. Chief Executive Of cer
at Bord Gáis
Bord Gáis is one of Ireland’s
leading energy suppliers,
employing approximately
90 staff across two main
business areas: Networks
and Energy. The structure of
the Irish energy industry has
changed signi cantly with
recent market liberalisation. In
response to this, Bord Gáis has
expanded into the electricity
supply market, and today
has over 630,000 gas and
customers
electricity customers.

3. 4 Case Study — Bord Gáis Case Study — Bord Gáis 5
Technical exibility “As Bord Gáis continues to
Integrating business functions
evolve in the Irish energy
To increase its service levels Bord Gáis has
become heavily reliant on technology,
market, we’ll be using video
with many members of staff using video. to enable us to stay ahead of
However, legacy systems were slow, and
audio and visual communications were the game – driving ef ciency
often out of sync. throughout our operations, so
John Mullins, Chief Executive Of cer at Bord that we can deliver a better
Gáis explains: “Our people are keen advocates
of video but as the quality was poor, we saw an service to our customers.”
upsurge in staff commuting between our two
sites in Cork and Dublin to attend meetings. A
roundtrip would take seven hours, whether by John Mullins,
road, rail or air. This was not only costly to the Chief Executive Of cer,
business but also enormously inef cient in terms Bord Gáis.
of staff productivity.”
Platform for technical exibility
Following a rigorous tender process, Bord
Gáis selected eircom to design and deploy an
innovative, cost-effective video communications
platform, based on TANDBERG infrastructure and
endpoints.
Andrew O’Kelly, Chief Architect, eircom
Business: “Our approach focuses on deploying
practical, cost-ef cient technology solutions
to real business issues. The TANDBERG brand
is synonymous with quality and their solutions
offer swift return on investment. We knew that
together we could deliver on Bord Gáis’s vision
of bringing people together to share information
and collaborate in a virtual environment.”

4. 6 Case Study — Bord Gáis Case Study — Bord Gáis 7
Greater productivity Watch Video
Using video to stay ahead John Mullins discusses uni ed
Bord Gáis has seen a real transformation in its business communications in action
operations, enabling it to cut travel by 20%, be kinder
to the environment and allow the company to plough
the cost-savings into other strategic areas of the
business.
Mullins says: “The new video conferencing solution was an
overnight success and has made a phenomenal difference
to our workforce. With staff spending less time out of the
of ce decisions can be made more quickly, while at the same
time we’re backing our commitment to limit our carbon
footprint.”
He continues: “We have been struck by the quality of video,
particularly the synchronisation of speech and audio, and
the sharpness of images. It really is like the people on our
screens are in the same room as ourselves.”
John Mullins
Bord Gáis is also capitalising on the bene ts of TANDBERG
Content Server, which enables the CEO to develop webcasts
Chief Executive Of cer,
to communicate with staff over the internet. “Webcasts Bord Gáis
are a great medium for delivering important company-wide
messages,” adds Mullins. “I’m able to deliver a broadcast
from my of ce using video, and those staff who miss it can
retrieve the recording at a time to suit themselves.”
Bord Gáis now plans to arm senior managers with webcams,
so they are able to communicate from their desk with
their peers. This will enable managers to come together
and bridge the knowledge gap between departments.
Furthermore, the company is investigating ways to use video
to facilitate communications with customers and suppliers.
Mullins concludes: “As Bord Gáis continues to evolve in the
Irish energy market, we’ll be using video to enable us to
stay ahead of the game – driving ef ciency throughout our
operations, so that we can deliver a better service to our
customers.”

5. Overview
eircom solutions at a glance
• A network upgrade with a 100 Megabit • 15 TANDBERG endpoints are now shared
circuit to the Cork of ce provides bandwidth between the of ces in Cork and Dublin
and Quality of Service (QoS) for the new ranging from personal desktops to larger
video conferencing solution. units for meeting rooms.
• The project implementation phase was • Bord Gáis has plans to roll the solution
managed and delivered in just six weeks, by out to Limerick, Galway and Waterford in
a joint team consisting of eircom and Bord the future.
Gáis engineers.
Get In Touch
To nd out how eircom Uni ed
Communications Solutions can bene t
your business, please contact your eircom
account manager.
www.eircomforbusiness.ie