2. About Sky I.T. Group
About Sky I.T. Group
Organization
• Established in 1997
• Headquartered in NYC, Office in: ATL, Raleigh, Boston, Baltimore,
Ft. Lauderdale & San Jose
• 60+ Employees
• Focus: Leverage Technology to solve Business Challenges
• Target Market – Mid-to-Large Enterprise
• HP Focus
• HP Software Reseller
• HP Solution Provider – Professional Services
• HP Education Provider
• Specialty Focus:
• Managed “Testing-as-a-Service”
• Mobility Testing CoE
• Service Delivery – Throughout the USA
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Awards
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2012 HP Software Spirit Award
2011 HP East Commercial Partner of the Quarter & Year
2010 HP Emerging Partner of the Year
2010 Arrow Partner of the Year
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Seasoned Executive & Account Management Teams
HP Certified PS Delivery Teams
Leading provider of HP Software Solutions
Largest/Authorized HP SW Training Partner
HP SW Certification Center
3. Mobile Applications are
Tied to Revenue
• Great opportunity
• Competition as driver to
mobile
• Revenue channels.
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4. The case for Mobile Monitoring
• 24x7 availability is a
requirement
• Poor Performance
results in
• Branding &
Reputation
• Financial Losses
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5. Case Study – Leading Airline
Company
• The Problem:
• End-users were unable to
search for flights
• No Alerts received
• Management frustration
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6. Case Study – Leading Airline Company
Mobile
Flight
Application
82.0%
Customer Perspective
•
MVS
99.1%
Unix
99.4%
SQL Server
99.1%
Network
99.4%
Middleware
99.3%
WEB
99.2%
Database
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•
99.8%
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“Green” doesn’t always
indicate availability
Mobile app insights is a
key requirement
Real devices are
imperative – not only
the framework.
7. Challenges of Managing Mobile
Application Performance
Complex Functionality
Multiple Carriers
Type of Connections
Multiple Devices
Locations
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Frequent Releases
8. Key Questions to Consider
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How do you?
Manage Mobile Application performance?
Get real user insights from real devices?
Minimize MTTR (Mean Time To Resolution)?
What are the
tools, processes and resources required?
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9. Strategy for Mobile Monitoring in
Production
Conduct Mobile Performance
Testing
Define key end-user KPI’s.
Monitor Both Browser and
Native Apps.
Use Synthetic & Real User
Monitoring.
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10. Strategy for Mobile Monitoring in
Production
Use multiple REAL devices,
network carriers, locations
and network connections.
Deploy application
diagnostics tools.
Monitor backend
infrastructure.
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11. Strategy for Mobile Monitoring in
Production
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• Leverage existing monitoring
tools that integrate
seamlessly.
• Application Performance
Tool should offer variety of
graphs and reports.
• Bridge the gap between
Development and
Operations teams.