1. Mitel 5000
Telephones and Communications Appliances
5360 IP Desktop Telephone
The 5360 IP Phone combines a rich color display with superior acoustic sound to offer an attractive user interface,
a clear voice experience, and a future-proof platform with embedded Gigabit Ethernet. Its seven-inch, touch-
screen, graphic color display grants easy access to communications information, timesaving applications, and
extensive features. Whether deployed on premises or remotely as a teleworker, the 5360 IP Phone delivers the full
set of Mitel 5000 features directly to the desktop.
The embedded gigabit Ethernet functionality enables the 5360 IP Phone to operate in a 10/100/1000 Mbps
Ethernet (GigE) LAN environment and allows unconstrained gigabit Ethernet bandwidth from the network to
desktops. The Gadget Sidebar (patent pending) provides the user with a quick launch tool for embedded and
HTML-based applications (when available). A vertical bar that runs down the right side of the 5360 IP Phone’s
display, it provides the user with the ability to quickly navigate to any application.

2. 5360 IP Phone Gadget Sidebar
Features
7-inch backlit high-resolution (800 x 480) color touch-screen display with brightness controls
one-touch access to features and applications
colorized display content and applications for optimum visibility and usability
dual embedded gigabit Ethernet ports (LAN and PC)
48 programmable, multi-function self-labeling keys, provided in three pages of 16 keys each (for one-
touch access to speed calls, line appearances, features, and applications)
six context-sensitive soft keys for intuitive access to features and functionality
wideband audio ready; hardware ships with a wideband headset (7 kHz) standard
peripherals and modules support: Mitel Cordless Handset/Headset, Mitel Line Interface Module, Mitel
5310 IP Conference Unit, Mitel Wireless LAN Stand
10 fixed-function hard keys: Hold, Menu, Message, Speaker, Mute, Transfer/Conference, Redial, Cancel,
Volume/Ringing/Contrast Up and Down
full-duplex hands-free speakerphone operation
message/ringing indicator
Mute and Message keys with LED illumination for status indication
7 kHz wideband handset standard
off-hook voice announce and hands-free answerback
5312 IP Desktop Telephone

3. The Mitel 5312 IP Phone provides access to sophisticated system features, making it ideal for Teleworker, ACD
agents, and technical support staff. A full-duplex, hands-free speakerphone, it provides IP functionality with the
ease and familiarity of a traditional business phone. It features a 40-character white, backlit display and
programmable feature keys. The 5312 IP Phone provides users with intuitive access to sophisticated call handling
and converged applications supported by the 5000 CP. When used with Mitel Unified Communicator (UC) Express
or Mitel Unified Communicator (UC) Advanced, it is enhanced with presence and integration.
Features
full-duplex, hands-free speakerphone operation
16 MB of memory to support unified communications applications
12 programmable multifunction keys with dual-color LED indicators (for speed dialing, line appearances,
feature access, etc.)
eight function keys: Hold, Menu, Message, Speaker, Mute, Transfer, Redial, Cancel
two-line x 20-character white, backlit graphics display with contrast control and auto dimming
supports remote workers
support for Mitel Wireless LAN and Gigabit Ethernet stands
dual-port (10/100 MB switched Ethernet)
supports MiNET protocol
Page Send/Receive
on-hook dialing
hands-free operation and answerback
dedicated headset jack
Do Not Disturb
speed calling
Call Forward
Call Hold (place/retrieve)
Call Transfer
Conference Call Setup
voice mail access with large message-waiting lamp
last number redial
automatic call distribution (ACD) agent support
customizable center panel

4. hearing aid-compatible handset
two-position, 35-degree tilting stand for better viewing angle
wall-mountable
multiple powering options (802.3af compliant)
energy-efficient at 2.4 W idle mode
5320e IP Desktop Telephone
Designed for the enterprise power user, the Mitel 5320e IP Phone provides the enhanced features and
functionality needed for today’s progressive enterprise professional. The 5320e IP Phone is dual-mode ready and
dual-port with a large, self-labeling graphics display that gives users rapid, easy access to the features and
applications enabled by Mitel IP Communications Platforms. It can be used in hands-free mode and supports hot
desking and clustered hot desking as well as Mitel Dynamic Extension and resiliency.
The self-labeling display ensures information is always up-to-date. Users get superior call handling as well as user-
programmable access to advanced voice communications and IP-based applications and services.
The 5320e IP Phone is ideal for enterprise executives, managers, and employees, and can be used as an ACD agent,
a supervisor phone, or a teleworker phone. It includes a multitude of features including the following:
Features
embedded Gigabit Ethernet switch (supports 10/100/1000 Mb mode)
wideband audio support
IPv6 support
backwards compatibility as 5320 IP Phone on older platform software
large graphics display (160 x 320)
eight programmable, one-touch, multi-function, self-labeling keys for speed dialing, line appearances,
feature access
12 fixed-function keys: Menu, Hold, Message, Speaker, Mute, Transfer/Conference, Redial, Cancel,
Volume/Ringing/Contrast Up and Down, Previous Page, Next Page

5. three context-sensitive soft keys for intuitive feature access
full integration with Mitel UC Express and Mitel UC Advanced applications
support for Mitel Intelligent Directory and Mitel Live Content Suite
HTML Desktop Toolkit for applications development
dual-mode ready (supports Mitel IP (MiNET) and SIP protocols)
full-duplex hands-free speakerphone operation
dual-port (10/100/1000 Mb integrated Ethernet switch)
supports multiple languages: English, French, German, Italian, Portuguese, Spanish, Dutch, and simplified
Chinese
icon buttons for global markets
secure voice communication enabled by encryption
Menu key provides one-touch access to embedded applications menu which includes: Call History, Call
Forwarding, Conference Unit Application, Settings, Launch PC Application, Call Info
Settings: one-touch access to PBX telephone system features, User Information, Programmable Keys,
Languages Selection, Call Notification, Contrast Controls, Audio Feedback, Message Configuration Key,
and PC connectivity
hearing-aid compatible handset (meets American Disability Act (ADA) requirements) and HAC-compliant
for magnetic coupling to approved HAC hearing aids
wideband (7 kHz) handset (v4)
supports Mitel Teleworker Solution, Automatic Call Distribution (ACD) agent and supervisor, hot desking,
resiliency, and Mitel Dynamic Extension
designed for power conservation: 4.2 W idle/5.0 W active (Gb Mode)
Mute and Message keys with LED illumination for status indication
off-hook call announce with hands-free answerback
on-hook dialing
dedicated headset jack
handset, headset, and hands-free mute support
Call Hold (place/retrieve)
Call Transfer
Do Not Disturb
call forward settings (multiple)
user-adjustable ringing warble and pitch
conference call setup
voice mail access with large message waiting lamp
direct page/group page/set-to-set paging
last number redial
desk-mountable and wall-mountable
two-position, 35-degree tilting stand for better viewing angle
multiple powering options: accepts standards-based (IEEE 802.3af power compliant) power over the LAN
via spare pair to signal pair, or supports 48 VDC Ethernet/AC power wall adapter
compression support: G.711, G.729a
supports IEEE 802.1p/q for voice Quality of Service
5340e IP Desktop Telephone

6. Demonstrating Mitel’s continued focus on the user, the 5340e IP Phone delivers easy-to-use, one-touch access to
many phone features and applications in an exciting next-generation desktop device. A full-feature enterprise-class
telephone, the 5340e IP Phone provides a large backlit graphics display with 48 programmable self-labeling keys,
six intuitive call-state-sensitive soft keys, superior sound quality with wideband audio, and a built-in HTML toolkit
for desktop applications development. The 5340e IP Phone is ideal for enterprise executives or managers, hot desk
users, teleworkers, and contact center agents and supervisors.
Features
embedded Gigabit Ethernet switch (supports 10/100/1000 Mb mode)
IPv6 support
backwards compatibility as 5330 IP Phone on older platform software
large backlit graphics display (160 x 320) with auto-dimming
48 programmable, one-touch, multi-function, self-labeling keys (provided in three pages of 16 keys each)
for speed dialing, line appearances, feature access, and applications
13 fixed-function keys: Hold, Settings, Message, Speaker, Mute, Transfer/Conference, Redial, Cancel,
Volume/Ringing/Contrast Up and Down, Home Page, Previous Page, Next Page
wideband audio support (G.722.1); ships with a wideband handset (7 kHz) standard
Mitel peripherals and modules support: Line Interface Module, 5310 IP Conference Unit, Cordless (DECT)
Accessories, Bluetooth Module & Handset, 5610 DECT Handset & IP DECT Stand, 12-button & 48-button
Programmable Key Modules (PKMs)
full integration with Mitel UC Express and Mitel UC Advanced applications
support for Mitel Intelligent Directory and Mitel Live Content Suite
HTML Desktop Toolkit for applications development
dual-mode ready (supports Mitel IP (MiNET) and SIP protocols)
six context-sensitive soft keys for intuitive feature access
full-duplex hands-free speakerphone operation
supports multiple languages: English, French, German, Italian, Portuguese, Spanish, Dutch, and simplified
Chinese
secure voice communication enabled by encryption

7. embedded applications include People (Contacts), Launch Application, Open Document, Open URL, Call
Forwarding, Conference Unit Controller, Settings, Call Information, Visual Voice Mail, and Multiple
Telephone Features
hearing-aid compatible handset (meets American Disability Act (ADA) requirements) and HAC-compliant
for magnetic coupling to approved HAC hearing aids
supports Mitel Teleworker Solution, Automatic Call Distribution (ACD) agent and supervisor, hot desking,
resiliency, and Mitel Dynamic Extension
designed for power conservation: 4.2 W idle/5.5 W active (Gb Mode)
Mute and Message keys with LED illumination for status indication
Menu Key programming for easy access to PBX telephone system features
off-hook call announce with hands-free answerback
on-hook dialing
dedicated headset jack
handset, headset, and hands-free mute support
Call Hold (place/retrieve)
Call Transfer
Do Not Disturb
call forward settings (multiple)
user-adjustable ringing warble and pitch
conference call setup
voice mail access with large message waiting lamp
direct page/group page/set-to-set paging
last number redial
desk-mountable and wall-mountable
two-position, 35-degree tilting stand for better viewing angle
multiple powering options: accepts standards-based (IEEE 802.3af power compliant) power over the LAN
via spare pair to signal pair, or supports 48 VDC Ethernet/AC power wall adapter
compression support (G.711, G.729)
supports IEEE 802.1p/q for voice Quality of Service
8528 Digital Desktop Telephone

8. The Mitel 8528 Digital Telephone provides a two-line, 16-character LCD to provide critical information and
enhanced productivity. Using its programmable keys, users can customize the 8528 Phone to match their work
style and pace. Its built-in speaker and microphone maximize efficiency by providing users with hands-free
operation and on-hook dialing. Ten fixed-function keys allow one-touch operation of popular telephony functions
and settings. Styled with Mitel’s trademark ergonomic design and powered with IP-style features, the 8528 Digital
Phone is a natural choice in hybrid digital/IP environments.
Features
two-line x 16-character alphanumeric LCD
16 programmable multifunction keys with LED indicators (nine default and seven programmable keys for
features, personal speed calls, etc.)
10 hard function keys: Mute, Speaker, Volume Up/Down, Directory, Feature, Redial, Hold, Transfer,
Message
supports optional 12-button and 48-button Programmable Key Modules (PKM), which provide a serial
port connection for a DSS/BLF unit. Supports connection of up to two PKM units for 96 additional
programmable keys.
supports enhanced desktop applications through UC Express and UC Advanced
hands-free operation (half duplex)
dedicated headset jack
speed calling (station/system)
intercom calling
emergency calling
Call Hold (place/retrieve)
Call Transfer
conference calling
Call Waiting
Do Not Disturb
Call Forward (manual/automatic)
voice mail notification (large message-waiting lamp)
message handling (View/Reply)

9. Direct Page/Group Page
Group Listen
Last Number Redial
reminder messages
call logging (up to 20 entries)
stores up to 10 station (personal) speed dial numbers
hearing aid-compatible (HAC) handset
wall-mountable
two-position, 35-degree tilting stand for better viewing angle
12-button alpha/numeric dial pad
ability to easily customize Do Not Disturb messages (e.g., “In a meeting until 2 p.m.”, “Leave a message”,
or “On vacation until…”)
line-powered
1 W active power consumption
Advanced Features
adjustable volume levels for speaker, ringer, handset and headset
choice of ring tone
Enable Background Music
automatic call answer
Change Display Language
Return Phone to Default Operation
Record-a-Call
Place a Page Announcement
Program Feature Keys
Program DSS Keys
Program Secondary Extension Keys
Use Accounting Codes
Enter a Remote Access Password
remote feature access
8568 Digital Desktop Telephone

10. The Mitel 8568 Digital Telephone is ideal for executives who require efficient call-processing capabilities. It
features a six-line, 16-character LCD that provides rapid access to call handling features and voice mail options.
Eight menu-driven soft keys intuitively guide users through system features and capabilities. Its fixed-function keys
allow one-touch operation of the most popular telephony functions and settings. Styled with Mitel’s trademark
ergonomic design and powered with IP-style features, the 8568 Digital Phone is a natural choice for hybrid
digital/IP environments.
Features
six-line x 16-character alphanumeric LCD with eight menu-driven soft keys
16 programmable multifunction keys with LED indicators (nine default and seven programmable keys for
features, personal speed calls, etc.)
10 hard function keys: Mute, Speaker, Volume Up/Down, Directory, Feature, Redial, Hold, Transfer,
Message
supports optional 12-button and 48-button Programmable Key Modules (PKM), which provide a serial
port connection for a DSS/BLF unit. Supports connection of up to two PKM units for 96 additional
programmable keys.
supports enhanced desktop applications through UC Express and UC Advanced
built-in speaker and microphone for hands-free operation and on-hook dialing
dedicated headset jack
large message-waiting lamp in the upper right-hand corner that is visible from all angles
speed calling (station/system)
intercom calling
emergency calling
Call Hold (place/retrieve)
Call Transfer
conference calling
Call Waiting
Do Not Disturb
Call Forward (manual/automatic)
voice mail notification (large message-waiting lamp)

11. message handling (View/Reply)
Direct Page/Group Page
Group Listen
Last Number Redial
reminder messages
call logging (up to 20 entries)
stores up to 10 station (personal) speed dial numbers
hearing aid-compatible (HAC) handset
wall-mountable
two-position, 35-degree tilting stand for better viewing angle
12-button alpha/numeric dial pad
ability to easily customize Do Not Disturb messages (e.g., “In a meeting until 2 p.m.”, “Leave a message”,
or “On vacation until…”)
line-powered
1 W active power consumption
Advanced Features
adjustable volume levels for speaker, ringer, handset and headset
choice of ring tone
Enable Background Music
automatic call answer
Change Display Language
Return Phone to Default Operation
Record-a-Call
Place a Page Announcement
Program Feature Keys
Program DSS Keys
Program Secondary Extension Keys
Use Accounting Codes
Enter a Remote Access Password
remote feature access
Bluetooth Module and Handset

12. 5360 IP Phone with Bluetooth Module and Bluetooth Handset
With Mitel Bluetooth integration, desk-bound users can enjoy the mobility, hands-free operation and features
provided by Bluetooth technology. The Mitel Bluetooth Handset fits into the handset cradle of the Mitel 5330,
5340, and 5360 IP Phones. When connected to the Mitel Bluetooth Module, it provides cord-free communication
as far as 10 meters (30 feet) away.
The Bluetooth Module pairs a commercially available Bluetooth device with the abovementioned Mitel IP Phones.
A separately purchasable device, the Bluetooth Module fits discretely into the existing compartment at the back of
the Mitel IP Phone. It supports a Mitel Bluetooth Handset as well as a vast number of third-party Bluetooth
handsets from numerous manufacturers.
Each Bluetooth Module provides the following features:
supports up to six Bluetooth devices, including one Mitel Bluetooth Handset
pairs with third-party Bluetooth headsets (that comply with Bluetooth 1.2, 2.0+EDR and 2.1+EDR standards)
including those with multipoint or multiuse capability
supports Bluetooth headsets with Dynamic Extension Handoff feature
Discoverable function enables other Bluetooth devices to find the module
complies with Bluetooth 2.1+EDR power class 2 specifications

13. The Bluetooth Handset provides users with these features:
Initiate Call/End Call key
volume control keys
Mute key
built-in ringer
programmable Auto Speed Dial enables user to place outbound calls while mobile
Speak@Ease or “0” or Secretary Speed Call
LED indicators signify both connectivity and charging status
six hours talk time
44 hours standby time
battery recharge in three hours
operating range of up to 30 feet (10 meters) (for select Mitel IP Phones)
out-of-range warning tone
Polycom Spectralink 8400 Series Wireless Telephone

14. Characterized by voice quality, durability, and application and WLAN interoperability, Polycom SpectraLink 8400
Series Phones provide reliable enterprise-grade on-site voice mobility. Their Push-to-Talk feature enables rapid
communication among groups. Their rugged design and industrial-grade over-molding maximizes the lifespan of
the handset, even in industrial environments. A large display, simple user interface and four dedicated soft keys
encourage user-friendliness and easy adoption. Advanced noise-suppression technology enables the phones to
prevail in loud environments.
The SpectraLink 8450 Phone has an integrated barcode imager, which minimizes data input errors. Both
SpectraLink 8400 Series phones also incorporate an enhanced standards-based applications interface.
Additionally, they support a broad range of Mitel call control features, wireless LANs, and infrastructures to deliver
interoperability with a low total cost of ownership.
The Polycom 8440 and 8450 Wireless Telephones have been certified by Mitel at the Mitel-Approved Test (MAT)
certification level as SIP extensions of the MCD and 5000 CP call control platforms. They are configured as a SIP
phones and require a category “F” license per device. Their extensions can be configured in a user’s Mitel Dynamic
Extension Express (DEE) routing to ring simultaneously with the user’s desk phone or any other desired end point.
They will provide with the following benefits:
Maximized staff efficiency by utilizing web-based applications with an integrated WebKit-based browser
A more streamlined workflow by seamlessly connecting with on-premises peripherals via Polycom Quick
Barcode Connector (QBC) interface
Instant communication using the Microsoft Office Communications R2 Instant Messaging client
Features
2.2-inch, 240 x 320 resolution graphical color display
802.11a/b/g/n radio (supports 2.4 GHz and 5 GHz dynamic band roaming)
single-stream 20 MHz channel with SGI
lithium-ion battery packs for up to 12 hours talk time and 120 hours standby
intuitive GUI
four context-sensitive soft keys
five-way navigation and select control

15. drop/shock resistance (MIL STD 810F, method 516.5 procedure VI)
dust and spraying water Ingress Protection Standard IP-64 per IEC 60529
dedicated Push-to-Talk
Bluetooth Headset support
onboard WebKit-based browser (JavaScript, CSS, DOM) for rich applications integration
standards-based XHTML API
Real-Time Location Services (RTLS): embedded RTLS beacon (Ekahau) for location tracking
instant messaging support (handset-to-handset, PC client-to-handset IM support via Microsoft OCS 2007
R2 Instant Messaging)
calendar – Exchange Server integration (with day and month view, and meeting reminders)
integrated barcode reader (8450 only)
selectable wallpaper/background
adjustable display brightness
backlit keypad with adjustable timeout period
10 selectable ring tones
10 selectable alert tones
audible and vibrate notification options
speed dial menu list
contacts directory with support for 1,000 local entries
call logs – minimum of 20 logged entries for each call type (incoming, dialed, and missed)
emergency system-wide speed dial
auto-answer and any key answer capability
bundled with Polycom Productivity Suite for Corporate Directory access using LDAP and voice quality
monitoring
Polycom Open Application Interface (OAI) (backward compatibility with SpectraLink OAI applications)
SpectraLink 8400 Series Accessories
The following Polycom SpectraLink 8400 Series Phone Accessories are also available to further
extend mobile communications.
Speakerphone Dock
Ideal for small group conference settings, the Speakerphone Docking Base provides a full-
duplex HD voice speakerphone and charging. It includes on-board mute, volume and

16. speakerphone controls. Its spare battery charging slot has an LED indicator for quick
assessments of the charge state.
Dual Charger
The Dual Charger for Polycom SpectraLink 8400 Series Phones provides battery charging for
both the desktop handset and spare battery. Ideal for desktop use, its LED indicator provides at-
a-glance charge status information.
Quad Charger
The Quad Charger provides simultaneous charging for up to four spare battery packs. It is an ideal accessory for
shift-work environments and high-mobility users. For convenience, it can be mounted on a table or wall.
Mitel IP Programmable Key Modules 12 and 48

17. The 12-Button and 48-Button Programmable Key Modules (PKMs) extend the capabilities of the Mitel 5324 IP
Phone and 5224 IP Phone with additional LED indicators and 12, 48 or up to 96 additional buttons. The IP PKM
Interface Module added to an IP phone allows the IP PKM 12 or 48 to be easily connected to the IP phone without
an additional LAN port.
The additional personal keys can be programmed as feature keys, speed call keys, Direct Station Select (DSS) keys,
or line appearance keys. Each has a line status indicator that works the same way as those on the associated
telephone. They can be programmed easily through the telephone or by the system administrator.
Cordless Handset and Cordless Headset

18. The Mitel Cordless Handset and Mitel Cordless Headset offer unprecedented convenience and corridor mobility for
Mitel 5330 IP Phone and 5340 IP Phone users. Users can communicate on their desk phone up to 300 feet (about
100 meters) from their desk.
Features
initiate Call/End Call key
volume control keys
Mute key
built-in ringer (cordless handset)
ability to place outbound calls while mobile with programmable Auto Speed Dial when off hook
Speak@Ease or “0” or secretary speed call
LED indicators on the cordless module, handset and headset indicate both connectivity and charging
status
eight hours talk time
43 hours standby time
warning tone when out of communications range
support for two cordless devices (handset and headset) per cordless module
integrated cordless headset functionality eliminates the need for a handset lifter
DECT-based design: DECT 6.0 cordless technology provides higher quality voice transmission, density, and
less interference compared to Bluetooth
5610 DECT Handset and IP DECT Stand
The Mitel 5610 DECT Handset and IP DECT Stand for Mitel 5300 Series IP Phones offer low-cost wireless solutions
for personal area mobility. The 5610 DECT handset with its illuminated color screen, gives users the freedom and
mobility to move away from their desk within their office or adjacent offices. The IP DECT Stand snaps onto a Mitel
IP Phone, and supports up to eight 5610 DECT Handsets.
5610 DECT Handset
The 5610 DECT Handset is a full-featured cordless SIP handset specifically designed to work with the IP DECT Stand.
The phone is easy to use and requires little or no training.
The 5610 DECT Handset has a range of up to 150 feet (50 meters) for indoor use and up to 900 feet (300 meters)
for outdoor use from the IP DECT Stand.

19. Features
supports SIP call processing functionality
full dial pad with navigation keys, soft keys, answer and end keys
Teleworker support
Menu (OK) key provides graphical menu options for contacts, settings, messages and call logs
settings let users adjust audio preferences, ringer melodies, telephony functions, call forwarding options,
and give them access to system and network settings
speakerphone capable, with adjustable volumes including mute
supports nine polyphonic ring tones
up to eight hours of talk time/240 hours standby
supports: English, French, Spanish, German, Italian, Dutch, Portuguese, Swedish, Finnish, Danish and
Slovenian
DECT-based design: DECT 6.0 cordless technology provides higher quality voice transmission, density, and
less interference compared to Bluetooth
call logs display up to 30 call entries (All, Missed, Incoming, Outgoing) with a date and time stamp
contacts list: stores and manages personal contacts and allows the creation of speed dials for contacts
and contact groups
IP DECT Stand

20. The IP DECT stand is an IP DECT base station with SIP gateway functionality. It connects to the base of a Mitel 5312,
5320, 5324, 5340 or 5360 IP Phone, linking to the network through the phone’s PC port.
Features
supports up to eight handsets and three simultaneous calls
supported across a range of Mitel IP Phones
supports SIP call processing functionality
includes a web-based configuration utility that allows installation, configuration and firmware upgrades of
the IP DECT Stand and 5610 DECT Handsets
DECT-based design: DECT 6.0 cordless technology provides higher-quality voice transmission and density,
and less interference compared to Bluetooth
5310 IP Conference Unit
Mitel 5310 IP Conference Unit provides full-duplex (the ability for both parties to speak at once) advanced IP

21. conferencing. This is accomplished through sophisticated acoustic beam-forming technology designed for meeting
rooms up to 20 ft by 30 ft. The 5310 IP unit connects to the Mitel 5324, 5330, 5340 or 5360 IP Phones (sold
separately), enabling the user to manage the conference through familiar telephony controls, and eliminating the
need for an additional LAN port.