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1. What
Why&
KSIs

2. What?

3. Statistical
benchmarks
which track
our service
performance.
Every quarter.

4. 91% 92%
Claims paid within 5 working
days.
Individual medical assessments
completed without 3rd party
evidence.
Q1 2015

5. 86% 90%
Offline quotes issued by or
within 3 days of target date.
Policy schedules issued within
5 days.
Not a bad start...

6. Why?

7. adviser productivity
We’ve always said
is important to us.

8. With no legacy systems to hold us back,
we can supply a better, more efficient
service to clients and positively impact
adviser productivity.

9. data to prove it.
Now cold, hard

10. clients too...
It’s good for

11. Open&

12. to on-time delivery.
A real commitment

13. clients.
Greater
productivity
means
happier

14. who are careless with
Are you using insurers
your time?

15. Ellipse is the trading style of the UK Branch of ERGO Lebensversicherung Aktiengesellschaft, which is registered in
England. Registration Number: BR010594. Registered office: 15 Bermondsey Square, London SE1 3UN. ERGO
Lebensversicherung Aktiengesellschaft is authorised by BaFin (the German Federal Supervisory Authority), registration
number 1184 and is subject to limited regulation by the Financial Conduct Authority. Details of the extent of our regulation
by the Financial Conduct Authority is available upon request.