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Julián M. Drault




                       enviar emails vs e-mail marketing
                                   julián m. drault




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                              http://www.emailawards.com


emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                    • 6.8 billones de personas
                    • 1.7 billones de usuarios Internet
                    • 210 billones de mails x día
                    • 123 mails promedio x día



emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                    • 6.8 billones de personas
                    • 1.7 billones de usuarios Internet
                    • 210 billones de mails x día
                    • 123 mails promedio x día
                              85% mail es SPAM


emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                              85% mail es SPAM


                                    66%   false positives




                                    34%   correctamente id




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault



                          métodos de depuración del correo
                          contenidos HTML (puntuación) - volumen - spam traps - listas negras




                              filtros

                                                                                mix




                              35%
                                             blacklist                        29%
                                                              otros
                                              11%
                                                               6%


emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                    Forgot Password
                    The information needed to reset your password has been posted to your
                    email address. Please be sure to check your junk mail / spam filter if
                    you do not see the message in your Inbox.


emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                              1   2   3




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                                             Jun 2009

                    A survey on Marshal Limited's website (an e-mail and Internet
                       content security company) showed that 9.3% of the 622
                       respondents had bought something from a spam email.




                    1
emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                         visitas




                    2              t
emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                        $                                     $
                              •   Deliver Rate (DR)
                              •   Bounce Rate (BR)
                              •   Open Rate (OR)
                              •   Click Through (CTR)
                              •   Click to Open Rate (CTOR)
                              •   Viral Rate (VR)
                              •   Viral to Open Rate (VTOR)

                                  CONVERSION RATE
                    3
emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                                                         El usuario ...
                    Dejaste activa la última cuenta de   Calificás el correo como BASURA   Creás cuenta/s "fantasma" para
                      mail que dejaste en desuso ?        en vez de presionar REMOVER ?    acceder a ciertos servicios ?




                          NO           SI                      NO         SI                   NO          SI
                          50%         50%                      50%       50%                   50%        50%




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                                             El e-mail marketer ...
                    Tenés una BBDD con información       Segmentás y personalizás cada   Retroalimentás tu BBDD con el
                      adicional al email / nom / ape ?       uno de tus envíos ?           resultado de c/ campaña ?




                          NO           SI                    NO          SI                   NO         SI
                          50%         50%                    50%        50%                   50%       50%




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                                            BDIS
                                       CHARY

                              SCYLLA




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                                    Wrapped Around Your Finger

                              You consider me the young apprentice
                              Caught between the Scylla and Charybdis
                              Hypnotized by you if I should linger
                              Staring at the ring around your finger




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                                                   . de partida campañas




                              conversion                         base de contactos
                                funnel                           mails enviados
                                                                 aperturas
                                                                 clicks
                                                                 viral




                                           clickstream
emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                                     • La Base          (BBDD)

                                     • La Pieza
                       complejidad   • El Servicio
                                     •   Periodicidad
                                     •   Tamaño base
                                     •   etc.

                                                                 flyer


emBlue
ePEXO
                                                                         t
Wednesday, December 2, 2009
Julián M. Drault




                    Nombre    Apellido   Mail   Promo 1   Promo 2   Texto especial   Link 1




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                              vicente
                               lopez




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault


                                        Martín   los Martes tenemos la
                                                     agenda vacía


                    Mails                        ofrezcamos un 25% de
                                                 descuento por el baño


                              Marcela   Diego    Marcos




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                              Todos los Jueves del
                              mes te damos un
                              25% de descuento
                              en el baño de tu
                              mascota !!!




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault


                                      Martín




                              •   Nombre ?
                              •   Apellido ?
                              •   Nombre Mascota ?
                              •   Ultimo baño / corte?
                              •   Dirección ?
                              •   Casa / Depto ?
                              •   Atendido por ?
                              •   Tipo de corte ?

emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                    Nombre   Apellido   Mascota   Nacimien   Ultimo   Domicilio   Casa /   Atendido   Tipo de   Foto
                                                  to         Baño                 Depto    x          corte




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                                            Jorge,

                                            Quería avisarte que éste y todos los Martes
                                            del mes vas a poder traer a Daisy a darse un
                                            baño y corte americano con un 25% de
                                            descuento.
                      De: Marcela - de Pluto Coiffeur
                                         Si estás interesado, confirmame al 4141.4141
                      Subject: Jorge, tenemos tu regalo perfecto para Daisy
                                            o a mi mail así arreglo con Marcos que lo pase
                                            a buscar por tu depto de Rivadavia 881 a la
                                            hora que dispongas.

                                            Sds. y un beso para Daisy.


                                            Marcela
                                            Pluto Coiffeur



emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                              •   Deliver Rate (DR)
                              •   Bounce Rate (BR)
                              •   Open Rate (OR)
                              •   Click Through (CTR)
                              •   Click to Open Rate (CTOR)
                              •   Viral Rate (VR)
                              •   Viral to Open Rate (VTOR)


emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault


                                            Bounce Rate (BR)

                    20%
                    18%
                    16%
                    14%
                    12%
                    10%
                    8%
                    6%
                    4%
                    2%
                    0%
                      Oct 08 Nov 08 Dic 08 Ene 09 Feb 09 Mar 09 Abr 09 May 09 Jun 09 Jul 09 Ago 09 Set 09 Oct 09




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault


                                             Open Rate (OR)

                    22%
                    20%
                    18%
                    15%
                    13%
                    11%
                    9%
                    7%
                    4%
                    2%
                    0%
                      Oct 08 Nov 08 Dic 08 Ene 09 Feb 09 Mar 09 Abr 09 May 09 Jun 09 Jul 09 Ago 09 Set 09 Oct 09




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault


                                        Click Through (CTR)

                    6%

                    5%

                    4%

                    3%

                    2%

                    1%

                    0%
                      Oct 08 Nov 08 Dic 08 Ene 09 Feb 09 Mar 09 Abr 09 May 09 Jun 09 Jul 09 Ago 09 Set 09 Oct 09




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault


                              Click to Open Rate (CTOR)

                    22%
                    20%
                    18%
                    15%
                    13%
                    11%
                    9%
                    7%
                    4%
                    2%
                    0%
                      Oct 08 Nov 08 Dic 08 Ene 09 Feb 09 Mar 09 Abr 09 May 09 Jun 09 Jul 09 Ago 09 Set 09 Oct 09




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                              http://www.emblue.com.ar/

emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                                 CONCLUSIONES

                              • BBDD + segmentar + personalizar
                              • HTML email friendly
                              • benchmark                           DIS
                              • La Odisea ;-)
                                                                   B
                                                             CHARY

                                                    SCYLLA




emBlue
ePEXO


Wednesday, December 2, 2009
Julián M. Drault




                                   GRACIAS ...
                                      :)


                              julián m. drault
                                   julian@epexo.com




                              http://classmyth.blogspot.com




emBlue
ePEXO


Wednesday, December 2, 2009

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EmBlue UTDT Dic 09

  • 1. Julián M. Drault enviar emails vs e-mail marketing julián m. drault emBlue ePEXO Wednesday, December 2, 2009
  • 2. Julián M. Drault http://www.emailawards.com emBlue ePEXO Wednesday, December 2, 2009
  • 5. Julián M. Drault • 6.8 billones de personas • 1.7 billones de usuarios Internet • 210 billones de mails x día • 123 mails promedio x día emBlue ePEXO Wednesday, December 2, 2009
  • 6. Julián M. Drault • 6.8 billones de personas • 1.7 billones de usuarios Internet • 210 billones de mails x día • 123 mails promedio x día 85% mail es SPAM emBlue ePEXO Wednesday, December 2, 2009
  • 7. Julián M. Drault 85% mail es SPAM 66% false positives 34% correctamente id emBlue ePEXO Wednesday, December 2, 2009
  • 8. Julián M. Drault métodos de depuración del correo contenidos HTML (puntuación) - volumen - spam traps - listas negras filtros mix 35% blacklist 29% otros 11% 6% emBlue ePEXO Wednesday, December 2, 2009
  • 9. Julián M. Drault Forgot Password The information needed to reset your password has been posted to your email address. Please be sure to check your junk mail / spam filter if you do not see the message in your Inbox. emBlue ePEXO Wednesday, December 2, 2009
  • 10. Julián M. Drault 1 2 3 emBlue ePEXO Wednesday, December 2, 2009
  • 11. Julián M. Drault Jun 2009 A survey on Marshal Limited's website (an e-mail and Internet content security company) showed that 9.3% of the 622 respondents had bought something from a spam email. 1 emBlue ePEXO Wednesday, December 2, 2009
  • 12. Julián M. Drault visitas 2 t emBlue ePEXO Wednesday, December 2, 2009
  • 13. Julián M. Drault $ $ • Deliver Rate (DR) • Bounce Rate (BR) • Open Rate (OR) • Click Through (CTR) • Click to Open Rate (CTOR) • Viral Rate (VR) • Viral to Open Rate (VTOR) CONVERSION RATE 3 emBlue ePEXO Wednesday, December 2, 2009
  • 15. Julián M. Drault El usuario ... Dejaste activa la última cuenta de Calificás el correo como BASURA Creás cuenta/s "fantasma" para mail que dejaste en desuso ? en vez de presionar REMOVER ? acceder a ciertos servicios ? NO SI NO SI NO SI 50% 50% 50% 50% 50% 50% emBlue ePEXO Wednesday, December 2, 2009
  • 16. Julián M. Drault El e-mail marketer ... Tenés una BBDD con información Segmentás y personalizás cada Retroalimentás tu BBDD con el adicional al email / nom / ape ? uno de tus envíos ? resultado de c/ campaña ? NO SI NO SI NO SI 50% 50% 50% 50% 50% 50% emBlue ePEXO Wednesday, December 2, 2009
  • 17. Julián M. Drault BDIS CHARY SCYLLA emBlue ePEXO Wednesday, December 2, 2009
  • 19. Julián M. Drault Wrapped Around Your Finger You consider me the young apprentice Caught between the Scylla and Charybdis Hypnotized by you if I should linger Staring at the ring around your finger emBlue ePEXO Wednesday, December 2, 2009
  • 21. Julián M. Drault . de partida campañas conversion base de contactos funnel mails enviados aperturas clicks viral clickstream emBlue ePEXO Wednesday, December 2, 2009
  • 22. Julián M. Drault • La Base (BBDD) • La Pieza complejidad • El Servicio • Periodicidad • Tamaño base • etc. flyer emBlue ePEXO t Wednesday, December 2, 2009
  • 23. Julián M. Drault Nombre Apellido Mail Promo 1 Promo 2 Texto especial Link 1 emBlue ePEXO Wednesday, December 2, 2009
  • 25. Julián M. Drault vicente lopez emBlue ePEXO Wednesday, December 2, 2009
  • 27. Julián M. Drault Martín los Martes tenemos la agenda vacía Mails ofrezcamos un 25% de descuento por el baño Marcela Diego Marcos emBlue ePEXO Wednesday, December 2, 2009
  • 28. Julián M. Drault Todos los Jueves del mes te damos un 25% de descuento en el baño de tu mascota !!! emBlue ePEXO Wednesday, December 2, 2009
  • 32. Julián M. Drault Martín • Nombre ? • Apellido ? • Nombre Mascota ? • Ultimo baño / corte? • Dirección ? • Casa / Depto ? • Atendido por ? • Tipo de corte ? emBlue ePEXO Wednesday, December 2, 2009
  • 33. Julián M. Drault Nombre Apellido Mascota Nacimien Ultimo Domicilio Casa / Atendido Tipo de Foto to Baño Depto x corte emBlue ePEXO Wednesday, December 2, 2009
  • 34. Julián M. Drault Jorge, Quería avisarte que éste y todos los Martes del mes vas a poder traer a Daisy a darse un baño y corte americano con un 25% de descuento. De: Marcela - de Pluto Coiffeur Si estás interesado, confirmame al 4141.4141 Subject: Jorge, tenemos tu regalo perfecto para Daisy o a mi mail así arreglo con Marcos que lo pase a buscar por tu depto de Rivadavia 881 a la hora que dispongas. Sds. y un beso para Daisy. Marcela Pluto Coiffeur emBlue ePEXO Wednesday, December 2, 2009
  • 36. Julián M. Drault • Deliver Rate (DR) • Bounce Rate (BR) • Open Rate (OR) • Click Through (CTR) • Click to Open Rate (CTOR) • Viral Rate (VR) • Viral to Open Rate (VTOR) emBlue ePEXO Wednesday, December 2, 2009
  • 37. Julián M. Drault Bounce Rate (BR) 20% 18% 16% 14% 12% 10% 8% 6% 4% 2% 0% Oct 08 Nov 08 Dic 08 Ene 09 Feb 09 Mar 09 Abr 09 May 09 Jun 09 Jul 09 Ago 09 Set 09 Oct 09 emBlue ePEXO Wednesday, December 2, 2009
  • 38. Julián M. Drault Open Rate (OR) 22% 20% 18% 15% 13% 11% 9% 7% 4% 2% 0% Oct 08 Nov 08 Dic 08 Ene 09 Feb 09 Mar 09 Abr 09 May 09 Jun 09 Jul 09 Ago 09 Set 09 Oct 09 emBlue ePEXO Wednesday, December 2, 2009
  • 39. Julián M. Drault Click Through (CTR) 6% 5% 4% 3% 2% 1% 0% Oct 08 Nov 08 Dic 08 Ene 09 Feb 09 Mar 09 Abr 09 May 09 Jun 09 Jul 09 Ago 09 Set 09 Oct 09 emBlue ePEXO Wednesday, December 2, 2009
  • 40. Julián M. Drault Click to Open Rate (CTOR) 22% 20% 18% 15% 13% 11% 9% 7% 4% 2% 0% Oct 08 Nov 08 Dic 08 Ene 09 Feb 09 Mar 09 Abr 09 May 09 Jun 09 Jul 09 Ago 09 Set 09 Oct 09 emBlue ePEXO Wednesday, December 2, 2009
  • 42. Julián M. Drault http://www.emblue.com.ar/ emBlue ePEXO Wednesday, December 2, 2009
  • 43. Julián M. Drault CONCLUSIONES • BBDD + segmentar + personalizar • HTML email friendly • benchmark DIS • La Odisea ;-) B CHARY SCYLLA emBlue ePEXO Wednesday, December 2, 2009
  • 44. Julián M. Drault GRACIAS ... :) julián m. drault julian@epexo.com http://classmyth.blogspot.com emBlue ePEXO Wednesday, December 2, 2009