Thawing the Frozen Middle: The role of Managers in organisations using Scrum

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Many enterprise Agile adoptions begin with a CIO on a stage announcing a Call to Agility. Coaches are engaged, teams respond enthusiastically and the executives eagerly await the promised benefits. When reality hits and things aren’t changing fast enough, the finger pointing starts, and more often than not the frozen middle are caught in the crossfire. To add insult to injury, when an organisation introduces Scrum, middle management is often left wondering what their role is and how can they contribute? Many Agilists have suggested we should get rid of them. In my view, you need to embrace them as they do have a role to play, and an important one at that. In this session, we will explore techniques for harnessing the energy of managers at any level: frozen or otherwise! We will help them accelerate their journey towards becoming agile leaders. The presentation was given at Scrum Australia on 29th April 20166.

Logiciels

Em Campbell-Pretty
Partner, Context Matters
@PrettyAgile
www.prettyagile.com
au.linkedin.com/in/ejcampbellpretty/
em@contextmatters.com.au
Thawing the Frozen Middle:
The role of Managers in
organisations using Scrum

Time for
a quick
exercise
Source https://flic.kr/p/gnCJbG

Source: http://www.solutionsiq.com/what-is-an-empathy-map/
NOTE YOUR THOUGHTS ON THE EMPATHY MAP

Source: http://dilbert.com/strips/comic/2009-05-25/

Source http://www.implementingscrum.com/2006/09/11/the-classic-story-of-the-pig-and-chicken/

Three wise monkeys?
https://flic.kr/p/9kMGrP

Source https://flic.kr/p/do7GmV
Beware of
wolves in
coach’s
clothing

Source: http://trackmaven.com/blog/2015/07/8-takeaways-from-life-as-a-trackmaven-intern/

Source: https://flic.kr/p/9P42Xu Source: https://flic.kr/p/9NAEu9

”Those who can
read and don’t, are
only marginally
better off than those
who can’t.”
-Verne Harnish

GO TO THE GEMBA
"Farming looks mighty easy
when your plow is a pencil and
you're 1,000 miles from the
corn field."
— Dwight Eisenhower

“The vulnerability paradox:
It's the first thing I look for in you
and the last thing I want you to
see in me.”
- Brené Brown

The role of management
is to support the people
who do the work.

Source: https://flic.kr/p/987JDV
COMMUNICATE THE VISION

PROVIDE TRAINING TO EVERYONE
Source: https://flic.kr/p/fJ5esB

Source: https://flic.kr/p/5YWuWk
FUND TECHNICAL ENABLERS

CARVE OUT TIME FOR INNOVATION
Source: https://flic.kr/p/iQwCqW

PROTECT THE TEAMS
Source: https://flic.kr/p/7NzjGg

Source: https://flic.kr/p/7CvwdN
•  Tap into your empathy
•  Be a friendly ear
•  Encourage and enable learning
•  Help them display vulnerability
•  Facilitate their transition to their new role –
Supporting the people that do the work
THAWING THE “FROZEN MIDDLE”

“…they are people too, they are just
stuck in the system”
– Jim Benson on Middle Management

Em Campbell-Pretty
Partner, Context Matters
@PrettyAgile
www.prettyagile.com
au.linkedin.com/in/ejcampbellpretty/
em@contextmatters.com.au
WANT TO KNOW MORE?
Check out my blog:
•  Advice for coaches on “dealing with” management: http://bit.ly/FrozenMiddle
•  Book Clubs at work - Are you serious? http://bit.ly/AgileBookClub
•  Leading Through Vulnerability: http://bit.ly/LeadingVulnerability
•  Bubble Up: http://bit.ly/agilebubbleup
•  Lean Coffee: http://bit.ly/AgendalessMeeting
•  An Agile Team of Agile Leaders: http://bit.ly/AgileTeamOfLeaders
•  Train everyone: http://bit.ly/TrainEveryone
Note: all links are case sensitive

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Presentation by Em Campbell-Pretty & Adrienne Wilson at the Global SAFe Summit 2021 Mob Programming thought leader, Woody Zuill, suggests that instead of always focusing on solving problems, we also take the time to notice the things that are going well and amplify them, thereby "turning up the good". When it comes to SAFe Dean Leffingwell perhaps said it best: "There is no magic in SAFe . . . except maybe for PI Planning." I suspect most of you agree that PI Planning is the magic in SAFe. There is nothing quite like the energy created by bringing a group of 100+ people together to build a collaborative plan over a couple of days every 10 to 12 weeks. So what would it mean to "turn up the good in PI Planning"? If we focused on what is good and what we want more of, would we get more magic?! For Em and Adrienne, the answer is a resounding "Yes!" In this session, they will take the "The Facilitator’s Guide to PI Planning" and illustrate how turning up the good can bring your PI Planning magic to the next level.

Turning Up the Magic in PI Planning

Em Campbell-Pretty

Stayin' Alive! Feature Disco Your Way to PI Planning

Em Campbell-Pretty

Many organisations have been on legacy, business critical platforms far longer than they would have liked or want to be. Many organisations faced with the massive transition are tempted to revert to a waterfall approach to accomplish the mission. This talk will outline ways to move from the existing platform to the new architecture in an incremental way. Learning Objectives: 1. Use the business Roadmap and Architectural Runway to understand how to incrementally move to a new technology platform 2. Define the business outcomes and align the migration effort to deliver those outcomes incrementally Learning Objective 2. Apply DevOps considerations from the beginning to help size and shape the total migration effort

Migrating off legacy platforms while still delivering value - DNA & SAFe AU...

Em Campbell-Pretty

Presented at the Global Payment Day of Agile - June 2020 The ART of Avoiding a Train Wreck If you are thinking about launching your first ART or you are struggling with your existing ART(s) then this session is for you! In this session Em will share her “trade secrets” for launching and operating awesome Agile Release Trains. This will go well beyond the standard SAFe courseware, deep diving into practical tips and tricks that can be immediately applied in your context . Em will share war stories, experiments and lessons learnt over almost 10 years of real world experience with SAFe. Learning Outcomes The 4 ingredients for a successful train launch How to “turn up the good” during PI execution The common mistakes that lead to “train wrecks”

The ART of Avoiding a Train Wreck - Global Payment Day of Agile

Em Campbell-Pretty

Presentation at the Responsible Tech Summit 16th Jun 2020. Culture is the shared attitudes, behavioural patterns, and values of human groups, teams and tribes. If we want our organisations to create sustainable products and services underpinned by integrity, trust and value, then we will need to build the culture to support this. In this session Em will explore how you can sow the seeds of a culture that supports responsible tech in your organisation.

Responsible Tech Starts with Culture

Em Campbell-Pretty

Presentation as at the European SAFe Summit 10th June 2020 If you are thinking about launching your first Agile Release Train or you are struggling with your existing trains then this is the session for you! In The ART of Avoiding a Train Wreck, Em and Adrienne share their 'trade secrets' for launching and operating awesome Agile Release Trains. Going well beyond the standard SAFe training, this session deep dives into the practical tips and tricks that only over 15 combined years of real world experience can teach. Peppered with innumerable war stories, this session provides plenty of entertainment (as well as education) in the form of personal anecdotes, cautionary tales and protips for both the collocated Agile Release Train and its more complicated globally distributed cousins. No matter your context, you are sure to find plenty of actionable ideas for launching and operating Agile Release Trains because, lets face it, train wrecks transcend industries, business and technology silos, leaders and teams! Learning Objectives #1 :Describe key success factors for launching Agile Release Trains Learning Objective #2: Describe common failure patterns to avoid when launching Agile Release Trains Learning Objective #3: 'Turn up the good' when operating Agile Release Trains

The ART of Avoiding a Train Wreck - European SAFe Summit 2020

Em Campbell-Pretty

Presented on 2nd October 2019 at the Global SAFe Summit 2019. When it comes to shaping agile teams, many organisations use a leader decides model. The design of the teams is often a very delicate balancing act. Skills, experience, subject matter expertise and personalities all need to be factored in and the end result is often less than ideal. So, what if we took a different approach? What if we let the people who are going to be in the teams decide for themselves which mix of skills, experience, subject matter expertise and personalities are going to work best? In this session you will learn how Sandy Mamoli & David Mole's approach to self-selection (aka Squadification) has been used with SAFe to empower people to choose who they work with. This warts and all tale from the trenches will arm you to attempt your own self-selection workshop when launching or reshaping Agile Release Trains. Learning Objectives: Explain the value of using self-selection to create teams Identify where the standard self-selection guidance needs to be modified for SAFe Prepare for & facilitate a self-selection event

Self-Selection: A SAFe Approach to Forming Agile Release Trains

Em Campbell-Pretty

Presented at Agile2019 in Washington D.C. Is Enterprise Agility an oxymoron? We say we value Individuals and interactions over processes and tools however, the enterprise agility space is drowning in processes and tools. There are countless frameworks and innumerable tools to measure every part of a teams performance to dizzying detail. But what about individuals and interactions? Does this get overlooked because it’s “too hard”? How does an enterprise scale an agile practice beyond a team, into a team of teams, or boldly into an entire enterprise but not lose sight of this principle? In this session, Em & Adrienne will trade war stories with you about with Agile in the Enterprise and what role valuing Individuals and Interactions plays in successful transformations. Learning Outcomes: Identify Enterprise behaviours that are incongruent with valuing Individuals and Interactions, including leadership pitfalls. Explain the economic benefit of valuing individuals and interactions Describe the types of behaviours displayed by Enterprises that values Individuals and Interactions Apply valuing Individuals and Interactions in an Enterprise context

Is There a Place for Individuals and Interactions in Enterprise Agility?

Em Campbell-Pretty

Presentation by Em Campbell-Pretty & Melissa Hay at Agile 2019. Have you ever noticed how almost every speaker at every agile conference references a ton of books? Did you ever wonder if they even read those books? And if so, how did they remember what they read? And did they take action based on what they read? What about the last book you read? What experiments did you run whilst reading the book or after finishing it? Or can you not remember the last time you read a non-fiction book? We all know that trust, safety, flow and product orientation are keys to success with agile teams. We are all striving for high performing teams that deliver great products. Sometimes all the blogs, books and LinkedIn posts are just too much to consume. So how can we bring these ideas into our real world? Here’s your opportunity to see how we go about learning from books. We will share examples of books we’ve digested and experiments we have run with real teams to see them thrive. This is the insiders’ guide to making a real difference with what you learnt from all the books you said you read.

Learning from the Books You Said You Read...

Em Campbell-Pretty

The ART of Avoiding a Train Wreck Presented by Em Campbell-Pretty & Adrienne Wilson At the Canberra SAFe & DSM Meetup 31st July 2019 If you are thinking about launching your first ART or you are struggling with your existing ART(s) then this session is for you! In this session Em & Adrienne will share their “trade secrets” for launching and operating awesome Agile Release Trains. This will go well beyond the standard SAFe courseware, deep diving into practical tips and tricks that can be immediately applied in your context . Em & Adrienne will share war stories, experiments and lessons learnt over almost 10 years of real world experience implementing SAFe. Expect to learn: * The 4 ingredients for a successful train launch * How to “turn up the good” during PI execution * The common mistakes that lead to “train wrecks”

The ART of Avoiding a Train Wreck - Canberra SAFe & DSDM Meetup

Em Campbell-Pretty

Tribal Unity - A Culture First Approach to SAFe

Em Campbell-Pretty

Keynote at Mile High Agile 2019. We all go to conferences, attend meetups, read books, and subscribe to blogs. Everyday we hear new ideas but how many do we actually act on? When you are thrown in the deep end of the pool and you don’t know how to swim – it can be a scary time. As a leader, it can be easy to try a radical new idea especially when you feel you have nothing to lose. But what if you have everything to lose? Fear can be paralyzing. It is the Fierce leader that ‘steps into the arena and dares to be different’. Attend this keynote to explore how Fierce leaders can survive and thrive by letting go of everything they think they have to lose and taking a radical leap into the unknown – with or without a net!

What do you do when you have everything to lose? Be Fierce! (Keynote @ Mile H...

Em Campbell-Pretty

Presentation at the Global SAFe Summit 4th October 2018. SAFe says that effective Scrum Masters, RTE and STEs are servant leaders. This is all well and good but it often requires a significant cultural shift to become a reality. We know from Kotter’s Leading Change that to change the culture of the organisation we first have to change the habits of the organisation. So what are the habits of effective servant leaders? In this session Em will share her learnings from 20 years as a senior manager in industry, 7 years as full time SAFe practitioner and one Lean Study Trip to Japan!

The Seven Habits of Highly Effective Servant Leaders

Em Campbell-Pretty

Keynote @ AgileCamp Dallas 1st December 2017. Kotter says "Culture change comes last, not first", but what if it didn't have to? What if there was a way to start your agile transformation by creating a one team culture? Based on Amazon #1 best seller, Tribal Unity: Getting From Teams to Tribes by Creating a One Team Culture, Em Campbell-Pretty will share the proven patterns she has been successfully applying in the field over the past five years. Peppered with tales from the trenches this session will be full of practical ideas to help you lead your enterprise towards Tribal Unity.

TRIBAL UNITY: A Culture First Approach To Enterprise Agility (Keynote AgileC...

Em Campbell-Pretty

On Track: The ART of Avoiding a Train Wreck

Em Campbell-Pretty

Presentation at Mastering SAP 21st May 2017 Struggling with agile at scale? Thinking about scaling agile beyond the team? Want to learn from others’ mistakes? There is a lot to be learnt from those who have successfully hitchhiked their way through the galaxy of scaled agile. This session celebrates the scaled agile hitchhiker, the people who bravely tried ideas that were occasionally brilliant but often plain stupid. You will laugh, you will cry but you will also walk away with a nice long list of ideas not to try when scaling agile! • Seven failure patterns in scaling agile • An understanding of why these patterns lead to less than optimal results • Tips on how to avoid falling into these failure patterns

Failing @ Scaling Agile? Don’t Panic! & Carry a Towel

Em Campbell-Pretty

Presented at Agile Israel 2017. When it comes to shaping agile teams many organisations use a leader decides model. The design of the teams is often a very delicate balancing act. Skills, experience, subject matter expertise and personalities all need to be factored in and the end result is often less than ideal. So what if we took a different approach? What if we let the people who are going to be in the teams decide for themselves which mix of skills, experience, subject matters expertise and personalities are going to work best? In this session you will learn how Sandy Mamoli & David Mole's approach to self-selection (aka Squadification) has been used at one of Australia's largest banks to empower people to choose who they work with. This warts and all tale from the trenches will arm you to attempt your own self-secretion workshop, using proven techniques that have even been applied as part of launching a SAFe Agile Release Train.

Self-Selection: An Agile Approach to Forming Teams @ Scale

Em Campbell-Pretty

When it comes to agile at scale, it is necessary to think beyond a single agile team to a team of teams, or tribe. It is the culture of this team of teams that dictates its effectiveness. Which begs the question, how do you create an entire program or department that is a "great place to work"? Based on her debut book, Tribal Unity: Getting From Teams to Tribes by Creating a One Team Culture, Em Campbell-Pretty will share the proven patterns she has been successfully applying in the field over the past five years. Peppered with tales from the trenches this session will be full of practical ideas to help you lead a teams of agile teams towards Tribal Unity.

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Thawing the Frozen Middle: The role of Managers in organisations using Scrum

1. Em Campbell-Pretty Partner, Context Matters @PrettyAgile www.prettyagile.com au.linkedin.com/in/ejcampbellpretty/ em@contextmatters.com.au Thawing the Frozen Middle: The role of Managers in organisations using Scrum

3. Time for a quick exercise Source https://flic.kr/p/gnCJbG

4. Source: https://flic.kr/p/gnCJbG

5. Source: http://www.solutionsiq.com/what-is-an-empathy-map/ NOTE YOUR THOUGHTS ON THE EMPATHY MAP

6. What about me?

8. Source: http://dilbert.com/strips/comic/2009-05-25/

9. Source: https://flic.kr/p/cEJMpW

10.

11. Source http://www.implementingscrum.com/2006/09/11/the-classic-story-of-the-pig-and-chicken/

12.

13. Three wise monkeys? https://flic.kr/p/9kMGrP

14. Source: https://flic.kr/p/fQuSnS

15. Source: https://flic.kr/p/iyKfj1

16. Source :https://flic.kr/p/8qCCLW

17. Source https://flic.kr/p/67nNta

18. Source https://flic.kr/p/do7GmV Beware of wolves in coach’s clothing

19.

20. Source: http://trackmaven.com/blog/2015/07/8-takeaways-from-life-as-a-trackmaven-intern/

21. Source: https://flic.kr/p/9P42Xu Source: https://flic.kr/p/9NAEu9

22. https://flic.kr/p/9kMGrP

23. https://flic.kr/p/efNfHY

24.

25.

26. ”Those who can read and don’t, are only marginally better off than those who can’t.” -Verne Harnish

27. Source: https://flic.kr/p/a6rwJ7

28. GO TO THE GEMBA "Farming looks mighty easy when your plow is a pencil and you're 1,000 miles from the corn field." — Dwight Eisenhower

29. ENCOURAGE TEAM TO USE PHYSICAL WALLS

30.

31.

32. Source: https://flic.kr/p/bi2Tga

33. “The vulnerability paradox: It's the first thing I look for in you and the last thing I want you to see in me.” - Brené Brown

34.

35.

36. BUBBLE UP

37.

38.

39.

40. The role of management is to support the people who do the work.

41.

42. Source: https://flic.kr/p/987JDV COMMUNICATE THE VISION

43. PROVIDE TRAINING TO EVERYONE Source: https://flic.kr/p/fJ5esB

44. Source: https://flic.kr/p/5YWuWk FUND TECHNICAL ENABLERS

45. CARVE OUT TIME FOR INNOVATION Source: https://flic.kr/p/iQwCqW

46. PROTECT THE TEAMS Source: https://flic.kr/p/7NzjGg

47. LET GO & TRUST THE TEAM

48. Source: https://flic.kr/p/7CvwdN •  Tap into your empathy •  Be a friendly ear •  Encourage and enable learning •  Help them display vulnerability •  Facilitate their transition to their new role – Supporting the people that do the work THAWING THE “FROZEN MIDDLE”

49. “…they are people too, they are just stuck in the system” – Jim Benson on Middle Management

50. Em Campbell-Pretty Partner, Context Matters @PrettyAgile www.prettyagile.com au.linkedin.com/in/ejcampbellpretty/ em@contextmatters.com.au WANT TO KNOW MORE? Check out my blog: •  Advice for coaches on “dealing with” management: http://bit.ly/FrozenMiddle •  Book Clubs at work - Are you serious? http://bit.ly/AgileBookClub •  Leading Through Vulnerability: http://bit.ly/LeadingVulnerability •  Bubble Up: http://bit.ly/agilebubbleup •  Lean Coffee: http://bit.ly/AgendalessMeeting •  An Agile Team of Agile Leaders: http://bit.ly/AgileTeamOfLeaders •  Train everyone: http://bit.ly/TrainEveryone Note: all links are case sensitive

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