Presentation given at Agile 2015 in Washington D.C. Having problems convincing your stakeholders to try DevOps? Confused about how DevOps can work at scale? Or even just wondering where to start with DevOps? Don’t worry you aren’t the only one! Imagine being the business owner of an application that was the complete antithesis of Continuous Delivery i.e. no delivery ever! Ok that might be a slight exaggeration. Let’s just say the realisation of benefits from projects developed on this application were few and far between. You are presented with Agile - a silver bullet - and you wait, and you wait and you wait, but the magic doesn’t happen. Eventually someone starts a conversation about “agile technical practices”, finally you know the spell to cast to make the magic carpet fly, or so you would think….. If you want to hear the rest of the story you will just have attend this session. Set in the context of an Enterprise Data Warehouse, this session will tell the story of how a scaled agile adoption created the case for change and subsequent implementation of DevOps practices. This tale from the trenches will provide insights into both the mistakes made along the way and the ideas that made all the difference, in completely transforming the delivery capability of the organisation.

1. Em Campbell-Pretty
Partner, Context Matters
@PrettyAgile
www.prettyagile.com
au.linkedin.com/in/ejcampbellpretty/
em@contextmatters.com.au
The Magic Carpet Ride:
A business perspective on
DevOps

4. • Not just warm and fuzzy culture stuff
http://www.precisionpartners.org/
2014/02/27/this-is-not-warm-and-fuzzy/

5. • Google Devops

6. Photo sourced from: https://flic.kr/p/i6yPvN

7. • Teradata EDW

8. https://flic.kr/p/cVHs2u

10. Photo sourced from: https://flic.kr/p/hmEwG

11. Business
Requirements
Document
Business
Case
Approval
Requirements
Definition
Document
System
Requirements
Specification
Build & Test
User
Acceptance
Test

13. • Tech Gov
• Super hero image
https://flic.kr/p/9iEFqD

16. Photo (https://flic.kr/p/FryLL) by Harold Walker CC BY-NC 2.0

19. https://flic.kr/p/4UokrH

21. https://flic.kr/p/7cVLPz

22. FEBRUARY
MAY
AUGUST
OCTOBER
NOVEMBER

23. Source: Agile Retrospectives – Derby & Larsen

24. What is the biggest impediment to delivery?
Agile without
Technical Practices:
Just doesn’t cut it!
Availability of
environments
Technical
Debt
Access to
data
Automated
Deployments
Continuous
Integration

25. Photo sourced from: http://www.questteam.com/classroom/support_team_boot_camp.html

29. Dev Prod
≠

30. Photo sourced from: https://flic.kr/p/mh8PiH

31. 8 weeks
1 day

32. Photo scoured form: https://flic.kr/p/8ejM1e

34. https://flic.kr/p/6eR225

36. Used with permission of Scaled Agile, Inc. © 2008 – 2014 Scaled Agile, Inc. and Leffingwell, LLC. All rights reserved.

42. https://flic.kr/p/4hiM1k

43. https://flic.kr/p/qbVZib

45. Photo sourced from: https://flic.kr/p/54BACx

52. https://flic.kr/p/cHAo

53. Direct the
Rider
FOLLOW THE
BRIGHT SPOTS.
SCRIPT THE
CRITICAL
MOVES.
POINT TO THE
DESTINATION.
Motivate the
Elephant
FIND THE
FEELING.
SHRINK THE
CHANGE.
GROW YOUR
PEOPLE
Shape the
Path
TWEAK THE
ENVIRONMENT.
BUILD HABITS.
RALLY THE
HERD.

54. SHRINK THE CHANGE

57. https://flic.kr/p/sD4TUm

59. https://flic.kr/p/9dqAJj

61. Does culture matter?

62. 62
62

63. MEET THE TEAM

64. Cycle time reduced from 1
year to less than 3 months
95% decrease in defects
Cost to deliver down 70%
Happy sponsors (NPS +50)
Happy teams (NPS +56)
Frequency of deployment
increased from quarterly to
weekly
RESULTS

65. LESSONS LEARNED
• Improving CI/CD infrastructure is an investment
and sometimes the business has to foot the bill
• Treat your CI/CD tools with the same respect you
treat production code
• Business Change Management techniques can
help smooth the introduction of Devops
practices.
• Devops is more than just culture, but you still
can’t forget about culture.

66. Em Campbell-Pretty
Partner, Context Matters
@PrettyAgile
www.prettyagile.com
au.linkedin.com/in/ejcampbellpretty/
em@contextmatters.com.au
WANT TO KNOW MORE?
Check out my blog posts on:
Launching the Release Train: http://bit.ly/launchingEDWART
Switch in action: http://bit.ly/EDWSwitch
Unity Hour: http://bit.ly/UnityHour
The Haka Challenge: http://bit.ly/EDWHaka
Impact Mapping: http://bit.ly/PrettyAgileImpactMap