1. L. Erin Miller
148 Commons Way
Goose Creek, SC 29445
305.335.1489
leslie.glassfish@gmail.com
Summary
• Polished, team-oriented customer services and office professional with over 20
years of experience in client success, project coordination, design and sales
management.
• Expertise in client satisfaction, graphic design, and managing work flow with an
efficient and creative problem-solving approach.
• Strong communication skills with drive and ability to learn, manage, and train.
• Proven ability to quickly learn new systems and technologies.
Education
• The Art Institute, AA Graphic Design 2009
• Dean’s List, 3.8 GPA
• Focus on creative solutions, logo design, layout, and client communications
Computer Skills
• Advanced training in Adobe Creative Suite CS3 – CS6, Proficient in Illustrator
• Daily use of Outlook, Salesforce, Client Management Systems, and Web applications
• Knowledge of Apple Works, Dreamweaver, Flash, and FlexiSign
• PC literate Windows 7 environment. Mac literate OSX 10.11
• Knowledgeable in Microsoft Office for Windows and Mac Platforms, advanced
knowledge of Word and Acrobat
Additional
• Notary Public for South Carolina – Commission expires 2025

2. Work History
Anchor Sign, Inc. - Charleston
August, 2014- Present
Permit Coordinator
Client Support
• Support National Clients by facilitating permit procurement while meeting specific
opening deadlines. Some of the clients I work with are CVS, Home Depot, and Petco.
• Build relationships with government agencies in multiple municipalities across the
country to create and follow effective permit authority procedures.
• Efficient and deadline-driven time management, with a focus on clear
communication with my internal team, nationally recognized clients, and
government agencies.
• Utilize organizational, client management, and communication skills to manage an
average of 150 projects simultaneously.
Internal Work flow
• Utilize organizational, client management, and communication skills to manage an
average of 150 projects simultaneously.
• Prioritize and multitask efficiently in a fast paced, high volume office setting
utilizing a variety of software and client management system.
• Utilize Outlook calendars for scheduling and follow up tasks to meet concurrent
client deadlines.
• Create departmental procedures utilized by coordinators to meet guidelines for
individual nationwide governmental municipalities.
CreateSpace (an Amazon company), North Charleston
October, 2013- August, 2014
Design Coordinator
Client Support
• Effectively communicated technical requirements and portal navigation to
clients.

3. • Scheduled daily one-on-one consultations and client contacts.
• Provided customer guidance, solutions, and support to facilitate an exceptional
customer experience.
• Addressed customer dissatisfaction in a timely manner. I was Assigned multiple
escalated clients and successfully solved their issues and restored confidence in
our brand.
Internal Work flow
• Created a new customer facing document, utilized on all illustration services to
increase customer satisfaction and decrease client and designer contacts.
• Met Project Team goals daily to keep client services on track for promised
completion dates.
• Responsible for product quality audits, vendor outsourcing, and client account
management.
• Coordinate project responsibilities and maintain project time lines and
department revenue goals.
The Sign Chef, North Charleston
2010-2013
Creative Services Coordinator
Graphic Artist
Customer Support
• Conducted live-design sessions utilizing gotomeeting.com for real-time
consultations and on-demand design.
• Relayed pertinent information to other designers, production, vendors, and
customer service to ensure customer satisfaction from concept to final product.
• Maintained an efficient work flow through multi-departmental coordination and
daily client follow-up.
• Used a Client Management System to track and maintain relationships, initiate
new orders, and troubleshoot existing orders.
Internal Work Flow
• Sought out, vetted, and worked with third party vendors with mutual customers
to complete projects successfully and on time.
• Setup and quality checked all digital print files, set files up for production and
routed the files to the appropriate printers.
• Identified printing errors and helped maintain three large format printers.

4. Chico’s, Charleston and Mt. Pleasant
2007 – 2010
Assistant Store Manager
• Served as technology trainer on new software and implemented new
register functions.
• Maintained brand standards through daily and monthly store visual updates
and store sets.
• Assisted with hiring, training and management of staff.