David Rose provided an overview of the Benefits associated with Enterprise Architecture. Presented at the first JISC Emerging Practices workshop (2012/03/29). http://emergingpractices.jiscinvolve.org/wp/doing-ea-workshop/

1. Enterprise Architecture
Enabling Business Change
Management Themes:
Managing Benefits
David Rose
29 March 2012
(with thanks to Sara Rioux, LJMU)
http://emergingpractices.jiscinvolve.org

2. %
Drivers for change
0
3 0
: +
Higher education faces major challenges and can benefit from
st
successful business experience in strategic use of ICT
c o
 Demographics: declining in home students
t F
 Increasing competition for overseas students
 Moree
n customers!u
 Funding pressure: emphasis on value for money
u d demanding nd
S t in
ICT can transform universities as centres of knowledge,
learning, research and partners with business and
g:
communities. Yet Innovation is difficult and to be successful
must start at the top
-8
 Enterprise Architecture is a fast emerging domain and profession. It takes
0%
a strategic, ‘whole organisation’ perspective, with effective governance as
a keystone in ensuring integration between business needs and ICT
services
11/12/09 EA Workshop Governance 29 March 2012: slide 2

3. A choice of ‘who’
11/12/09 EA Workshop Governance 29 March 2012: slide 3

4. Architecture Layers:
‘FD world’ Business led, holistic
Vision, Mission, Strategy
Business Process
FSD
Security
Information
EA Applications & Services
IT My world
Data
Infrastructure
11/12/09 EA Workshop Governance 29 March 2012: slide 4

5. The 3 Es (+3)
Enterprise Education External
Efficient Qualitative (words)
Effective
Quantitative (numbers)
Enabling
11/12/09 EA Workshop Governance 29 March 2012: slide 5

6. Brief – Impact and Value
‘The FD Test’
 What are the benefits and impact on your institution you
expect from ‘doing EA’ on your key projects
 And what challenges do you anticipate in actually identifying
and measuring benefits?
11/12/09 EA Workshop Governance 29 March 2012: slide 6

8. Benefit definition
“ … outcome of a change perceived as
positive by stakeholder….”
NOTE: Disbenefit may be an outcome that is perceived as a negative by one
or more stakeholder groups.
11/12/09 EA Workshop Governance 29 March 2012: slide 8

9. Culture and people (again)
• HE culture (Targets a dirty word)
• Measure what you can measure. Don’t make
“measuring” a project.
• EA can be the tool that provides evidence of
benefits. E.g. Costs and efficiency savings.
• People welcome a way of proving how good
they are.
11/12/09 EA Workshop Governance 29 March 2012: slide 9

10. PROJECT MANAGEMENT PROCESS
PHASE 1 PHASE 2 PHASE 3
Planning the project Project execution Project Closure
Examples of project Examples of project
deliverables: deliverables:
Examples of project
• PID produced. • PID produced. deliverables:
• Project team members • Project team members
identified. identified. • Team disbanded
• Capability to be delivered • Capability to be delivered • Closure report
identified and documented. identified and documented.
• Project scope agreed. • Project scope agreed.
BENEFITS REALISATION PROCESS
BENEFITS REALISATION
Examples of benefits realisation
deliverables:
Examples of benefits
Examples of benefits realisation deliverables :
• Agree review mechanism.
realisation deliverables :
• Agree timeline of review to monitor
• Agree key Benefits.
Benefits realisation
• Identify key Benefits . • Agree measurements
• Identify team members to own and
• Identify measurements • Agree benchmarks
monitor Benefits realisation
• Identify benchmarks • Produce Benefits map
• Agree method of how actions
• Produce Benefits matrix
identified as part of monitoring are
assigned and completed.
11/12/09 EA Workshop Governance 29 March 2012: slide 10

11. Life cycle view
Asset management not project perspective
• Project identifies benefits etc linked to high
level programme benefits.
• At project closure PIR review benefits &
identifies those not achieved, identifies
timeline/mechanism for review post-project.
• Review may initiate further activities if high
value benefits have not been achieved.
• All monitored by Programme Office.
11/12/09 EA Workshop Governance 29 March 2012: slide 11

12. EXAMPLE BENEFITS MAP – Student Experience
11/12/09 EA Workshop Governance 29 March 2012: slide 12