This document provides documentation on Kaspersky Endpoint Security, including business process guides, program flow descriptions, data model descriptions, sample reports, screen formats, toolkit guides, troubleshooting guides, and frequently asked question guides. It addresses various technical issues that may arise with Kaspersky Endpoint Security and how to troubleshoot them, such as non-localized events in reports, crashes during installation or when accessing websites, and incompatibility with certain software, drivers or flash drives. It also covers license information such as when licenses need to be renewed to continue receiving security updates.

1. PALETTE BUSINESS
SOLUTION
KASPERSKY ENDPOINT
SECURITY
DOCUMENTATION
By
Emmanuel Onwubiko
28th
July, 2016

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BUSINESS PROCESS GUIDES

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PROGRAM FLOW DESCRIPTIONS
Please note we used virtualization because we believe every infrastructure/organization have virtual environment and as
such we also covered same platform inclusive of mobile device, desktop, laptop, tablet etc.

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DATA MODEL DESCRIPTIONS

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SAMPLE REPORTS

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SCREEN FORMATS

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TOOLKIT GUIDES
https://docs.s.kaspersky-labs.com/english/kes10sp1mr2_en.pdf
https://docs.s.kaspersky-labs.com/english/kasp10_best_practicesen.pdf
https://docs.s.kaspersky-labs.com/english/kasp10.0_sc_admguideen.pdf
https://docs.s.kaspersky-labs.com/english/kasp10.0_sc_gsen.pdf
https://docs.s.kaspersky-labs.com/english/kasp10.0_sp2_sc_implguideen.pdf
https://docs.s.kaspersky-labs.com/english/kasp10.0_scwc_userguideen.pdf
TROUBLESHOOTING GUIDES
In Kaspersky Endpoint Security 10 for Windows SP1 Beta1 the following issues can be
useful for trouble shooting.
 In some cases, reports from Kaspersky Security Center contain non-localized events.
This can be checked from the windows event logs and resolution traced.
 In some cases, the product may crash when attempting to send a complaint on access to a
web resource. This may be prohibited by the Web Control component and issue
troubleshooted from same.
 During installation, Kaspersky Endpoint Security removes Microsoft System Center upon
recognizing it as incompatible software.
 In some cases, decryption of files that have been encrypted with File Level Encryption
(FLE) feature may consume up to 100% of CPU resources. This can be addressed, by
checking task manager to see Kaspersky endpoint security avp.com utilization.
 Some Microsoft updates cannot be installed when Kaspersky Endpoint Security is
installed. This is can also be troubleshooted by checking if Kaspersky endpoint
security solution has been successfully installed on client PCs as regards errors from
WSUS server report.
 In some cases, Network Agent may crash when starting the OS.
 In some cases, the system may crash when installing Kaspersky Endpoint Security 10
Maintenance Release 1 for Windows.
 Installing Kaspersky Endpoint Security on a server with the RRAS role results in a loss
of Internet access by all hosts that use that server.
 Local management of group tasks via avp.com does not function, though the
corresponding permission is active in the policy.
 Exclusions in <Disk name>:<File name> format are not supported.
 Kaspersky Endpoint Security is incompatibility with some video drivers.
 In some cases, installation of the application with install.cfg results in an incorrect
behavior of the Web Anti-Virus component.
 In some cases, the System Watcher component mistakenly blocks running applications
located on network resources.
 In some cases, the advanced disinfection procedure cannot disinfect objects in the system
memory.
 The application blocks access to flash drives that support the U3 formatting standard.
 Network Attack Blocker: in some cases, hosts added as exclusions are blocked.
 The application blocks the key shortcut Alt + Ctrl + Shift + P.
 During upgrade for windows 10, Kaspersky endpoint security application is to be
manually uninstalled as this may hinder installation of upgrade.

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FREQUENTLY ASKED QUESTION (FAQ) GUIDES
Q: What is License information?
A: License information is your product's unique identifier.
Q: What is the difference between the License Number, Installed keys and License
information?
A: All these terms mean the same thing, i.e., License information. Different terms were used in
different product versions.
Q: Why do I have to renew my license?
A: If your license has expired, you cannot receive up-to-date protection for your computer.
Because thousands of new malicious programs appear every day, it would be virtually
impossible to remain protected without regular antivirus database updates. That is why we
strongly recommend that our customers renew their licenses before they expire.
Q: When should I renew my license?
A: It is best to renew your license no earlier than 14 days before the expiration date and no later
than the date the license expires.