This presentation highlights the benefits of adopting social business software such as HiveSocial into your business’ work flow. Learn how to build customer loyalty, increase productivity, decrease operational costs, and strengthen your brand with the use of a highly functional yet user friendly social business application.

1. Benefits of Business Community Software

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Introduction
Having the ability to move along with the times is important for any business
to thrive. A thoughtful business will adapt with the marketplace in order to be
able to connect with their communities, including customers, members,
partners and employees. Utilizing the proper social business applications has
become cardinal toward solid management of key business functions such
marketing, customer service, sales, and product development.
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Social Business
There’s no denying that social
networking has become an integral
component in the way that many
people navigate in their personal
and professional lives.
Due to the fact that social
networking has grown, and
continues to grow, to become even
more ubiquitous we all now have
heightened expectations of
interactivity between businesses
and ourselves (whether B2B or B2C).
Undoubtedly, as a result we all now
have an expectation for social
customer service.
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Enable Your Groups to Communicate, Share and
Collaborate in a Controlled Community
Having an environment where you ultimately control the user experience
opens up powerful strategic advantages, including the ability to:
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Interact with customers, employees and partners in a
valuable way that makes information and experts easy
to find, at the same time as it builds and strengthens
your communities;
Use the power of gaming mechanics that incent
improved productivity of your employees and reward
customers and partners for their positive contributions;
Build your brand through interconnectivity, attracting
stronger sales prospects at every stage of interaction;
Achieve efficiency through streamlined communication
and enable quick response to end-user feedback.

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Hive Social
Moving your company into the arena with enterprises that
fully implement social technologies could achieve an
increase in productivity by as much as 20 to 25 percent.
Enhance your relationships with customers, employees,
and partners by implementing a social business platform
like HiveSocial by Enterprise Hive into your business’
workflow. As a result your business will take customer
satisfaction to new heights while simultaneously reducing
costs and increasing sales.
HiveSocial is a SaaS platform that simplifies the
management of complex relationships between various
groups with collaborative spaces which include such
features as wikis, forums, document management, training
tools with digital certificates to teach and reward employee
achievement, and advanced gaming mechanics that reward
and incentivize users to contribute to these spaces.
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Interaction
Much more control over user experience and branding can be maintained in the
open arena of social business by interacting with customer via a game mechanics
platform.
Adding an awards system for reaching new levels can positively reinforce and
incentivize employee productivity, reduce support costs, encourage the growth of
community and fortify customer loyalty.
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Between all this, there are opportunities to layer
various levels of interactivity in order to promote
a greater sense of community by acknowledging
top contributors through leaderboards as well as
other forms of achievements and awards like
badges, certificates, coupons, etc.

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Social Business
Transforming your organization into a social business will position a company
to address three key business needs:
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Knowledge sharing—encourage easy social
collaboration among all connected communities
(customers, employees, partners);
Customer engagement— empower customers
through social customer service by interacting
with them and quickly responding to their needs;
Expert discovery—maximize the knowledge base
contained within communities, making it easy to
find the person with the needed expertise at just
the right time.

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Closing
At the end of the day, enterprises that integrate social business software into
their workflow will raise employee productivity while bringing down costs. On
top of that they will also increase customer satisfaction which is paramount
toward building brand loyalty and exponential growth.
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9. This presentation is strictly confidential may not be reproduced, redistributed, passed on or published, in whole or in part.10/8/13
@enterprisehive
For more information about
Enterprise Hive, contact:
Our sales team:
sales@enterprisehive.com
804.438.9393
www.enterprisehive.com
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