16. April 2013
Organisations as Organisms
Organism:
• Senses (use more input types)
• Integrity of parts (customer
journey)
• Nervous system (feedback
loops)
• Purpose/meaning
• Blood (information)
17. April 2013
Organisations as Organisms
Organism:
• Senses (use more input types)
• Integrity of parts (customer
journey)
• Nervous system (feedback
loops)
• Purpose/meaning
• Blood (information)
Relationship-
driven
18. April 2013
Organisations as Organisms
Quality Assurance:
• Specify and control
• Peer pressure
• Professional standards
• Mission clarity
• Open information
19. April 2013
Organisations as Organisms
Quality Assurance:
• Specify and control
• Peer pressure
• Professional standards
• Mission clarity
• Open information
framework develop
mgmt as service
translators
behaviour not words
fairness
20. April 2013
Organisations as Organisms
Organism:
• Senses (use more input types)
• Integrity of parts (customer
journey)
• Nervous system (feedback
loops)
• Purpose/meaning
• Blood (information)
28. Nuremberg Defence
Picture of electrical plug
People obeyed orders to deliver shocks to other
people, even when the recipients were clearly in
pain. 68% of participants delivered the maximum
potentially lethal shock of 450 volts. The shocks
were faked and those being shocked were actors.
Personality, time, culture and place were not a
factor.