ET Service Presentation 2010

ET Service Presentation June 2010

Why do you need a Service Contract?

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Why have an ET service contract?

The Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Types of contracts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Options ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality ,[object Object],[object Object]

UK Coverage ,[object Object],[object Object],Eire Kilkenny Stroud Darlington Folkestone Sheerness Bedford Welwyn Garden City Tamworth

Technical Support Engineer ,[object Object],[object Object],[object Object],[object Object]

ET Customers – Industrial & Government

ET Customers – Local Authority

The ET Service Team Technical Services Manager Nigel Macefield Customer Support Team Leader Paul Norman Customer Support Administrator Clare Syred Technical Support Alan Fender Customer Support Administrator Florence Trehet

Our service database monitors and logs service calls with unique incident numbers

Engineer tasks are entered into our electronic scheduler, and automatically emailed to each engineers Blackberry

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Customer Satisfaction ,[object Object]

ET Service Presentation 2010

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ET Service Presentation 2010