Ruth Haddon presented this session at DevLearn 2013.

1. Putting the smart into
smart phone learning
Performance Support
Session 309
Ruth Haddon
Chief Operating Officer
Epic Learning Inc,

2. Introduction

3. Moving to
Moving to
mobile
mobile
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5. We learn by
doing
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6. We love to
talk
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7. And to
search
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8. On the job
support
Where do we learn
anyway?
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9. 1
2
3
Integrate
Filter
Represent
At time of need
Explicit
Whenever
Language
simplification
In the right place
Task support
Task processing
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Easy to understand
Not too much
Metaphor
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10. The 5
moments
of learning
need
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11. 5 moments of learning need
1.
2.
3.
4.
5.
Learning for the first time
Learning more
Remembering and applying
Learning when things change
Learning when things go wrong
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12. 1
2
3
Ability
Motivation
Triggers
Reminders
Sidekicks
Job aids
Support embedded
into software
Classroom courses
e-learning
Multi-device
learning
Persuasive / Social
Technologies
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13. How can we
deliver
mobile
performance
support?
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14. 1. Performance support resources
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15. What’s possible?
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16. Types of resources
Diagnostic tools
Quick
reference
Job aids
How to guides
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17. Types of resources
IMAGE OF THE REME
DIAGNOSTIC NEEDED
IC to send link
Quick
reference
Needs to be an
image of a
video with a
person in it
How to guides
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18. Media types
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19. 2. Helping people find resources
support portals & structures
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20. Custom portal – task based structures
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21. Intranet – company wide
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22. Supporting leaders implement change
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23. Portal layer
gathering existing material
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24. 3. Mobile delivery
Performance support apps
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25. Ministry of Defence
Training and mobile support
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26. Mobile fault finding support
Vehicle mechanics
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27. Just in time mobile job aid
SBAR
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28. NHS pain control
Build your own mobile support
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29. Transfer
Ensuring the
effectiveness of formal
training
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30. Forgetting curve
Series 1
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

31. Propping up the forgetting
curve
Series 1
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

32. An
integrated
training
strategy
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33. What does
the future
hold?
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34. Contextual performance support
Next
appointment:
Mike
Meeting
checklist
Flights
Negotiation:
Top tips
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35. Tin Can
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36. Google glasses slide
Google Glass
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37. Smart watches
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38. In summary
Mobile Performance support
Consider
Is good
for
Support
it with
Ensuring
transfer of
training
Supporting
new learning
on the job
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Timing
Flexible
resources
Portals
Integration
with existing
software
Connectivity
Tracking (or
not!)
Phone
features
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39. Want to
know
more?
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40. Questions
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41. Thank you
Rhaddon@epiclearninggroup.com
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